I want to break down this review in sections for clarity and for those who froth at the mouth to read/write scathing reviews because they feel they have the power behind their keyboard (aka: keyboard warriors) and take joy is destroying a business because their ice was too cold or their hot sauce too hot.
Quality of food:
Always top notch. Every time we've eaten here the food has tasted amazing. I've never had bad tasting food here.
Cleanliness:
Restaurant, bar, front of house and bathrooms have always been clean and highly presentable.
Cost of entrees:
For this style of restaurant and quality of food provided, the pricing of each dish is appropriate.
Service:
This is partly why I gave 3-stars. The restaurant was mostly empty. I believe there were perhaps 3 other couples present when we arrived. It took quite awhile before the waitress arrived at our table.
Let me add a caveat that I worked as a waiter many years ago (dishwasher, waiter, cook, supervisor, etc) and always empathize with all who work in the service industry.
Waitress was friendly but in no rush to provide us with service. She spent a lot of time meandering about, making small talk with existing customers and returning to the back before asking about our drink order.
Since all parties are brought a bottle of water and glasses, there was no check back regarding our beverage situation. When appetizers were dropped off, they were dropped quickly and the waitress once again disappeared in the back.
This waitress wasn't the only waitress so as people came in, they were seated in other sections so quantity of diners didn't increase for our waitress. She didn't seem motivated to create a relationship with her customers or work too hard to ensure our experience was a good one.
I don't want to believe that she was lazy or bad at her job, just that I don't think she had the incentive to motivate her to provide pristine service.
What do I mean?
Written clearly on the website, was the notice that an 18% add-on charge for every check was going to be implemented to compensate staff for the impact of covid-19 and its impact to the service industry.
Now, that be I said, I want to add that we specifically dined at this establishment to support small business. I understood the menu was reduced and partially appreciated the 18% add on charge to help their staff survive with less customers...however, it felt as if the staff knew, regardless of the level of service or quality of food, or interaction received, the staff would still capitalize on the 18% add on for each tab.
I identified that feeling within the first 20 minutes of being there. I made the specific comment to my spouse that staff was gong to receive a good tip regardless of how things play out. I seemed to be correct.
The menu was reduced, which I definitely understood because of availability of ingredients, but wished some of the items I really loved would be there. It wasn't but that's okay, because it motivated us to try a couple new appetizers which were phenomenal!
Beyond my better judgement and not feeling guilty that the overall service was going to drive me to not tip, and to just walk away knowing the 18% automatically added to the bill was more than gracious for a gratuity after our experience, I toiled inside.
The 18% add on (once again, it wasn't a surprise because it was clearly noted in their site description when I checked their status prior to going in for dinner) would have been appropriate but not good enough for us. We are not rich, but we make it a point to give better tips than the average.
If the food was bad, we don't punish the waitress. If service was bad, we don't punish the bartender. If drinks were horrible, we don't punish kitchen staff.
We left, on a bill that was over $100, giving a %15 tip on top of the already 18% add on to the bill.
To summarize: I don't think we will be visiting Mona Lisa until everything levels out with our society and the restaurant industry. Not because of the food, as it's always been fantastic, but because if I bring my spouse to have dinner for a special occasion again and experience the same interaction and increase in add-ons then we wouldn't come back
Let me mention again that we really like the food and aesthetics of the restaurant. Reduced menu is understandable but service should always be great. Great service will gift the servers with a large tip, regardless of quality of food.
I hope it was just a bad night for this waitress and not the norm or because they know they will be receiving a tip regardless their level of service. read more