Per below, Molzon's thought it was a good idea to dump 7 yards of mulch onto the county/40mph road in front of my house. When confronted with the problem, the owner of Molzon's tried to put the blame on us by saying we said to put it there, and then he and two other workers told us on three separate occasions that they would come over to help move the mulch, but they never showed nor did they ever contact us with any kind of explanation as to why they did not show.
My wife wife had asked them to dump the mulch on the garden bed to the left of our very large driveway. I know she would not have mistaken where to put the mulch, because this is the exact spot where we had mulch delivered by other companies for the past 3 years. She even made a large note in chalk on our driveway, with an arrow pointing to where to dump the mulch. In addition, other companies often have to draw a sketch to where to dump mulch, Molzon's did not.
When the mulch was delivered, we did not notice it, there was no call or advanced warning. What first drew my attention to the mulch was that cars were veering all over the major road in front of my house and I wanted to see why. I was pretty shocked to see the mulch where it was, and we immediately called Molzon's to see why they placed it there. We got a hold of Paul, the owner, and explained how the mulch was delivered in the wrong spot, sent the attached picture, and how of course mulch in the middle of a 40mph highway during rush hour posed a potential major hazard. Instead of the needed sense of urgency, Paul's answer was that that we would have to wait until the delivery driver came back so he could talk to him about what happened. (Why not just call the delivery driver??)
At about 9am, we called again, and a nice woman answered the phone. She apologized, and said that they were organizing employees to come over my house to move the mulch. She did not have a set time, but understood the urgency of the situation, and that she would call back. She was the only one that ever apologized for the situation.
My wife and I then decided to risk our own lives for the betterment of others, and started to move the mulch ourselves, while we waited for the Molzon's employees. This was an interesting process, as we had to dodge cars to even shovel a little mulch, and "enjoyed" the glares and beeps of the cars that passed by, which we knew translated to "why would you put mulch here, you're going to get someone killed!"
While we were doing this, Paul emailed my wife. Instead of explaining his position or offering an apology, or even calling, his email simply stated "instruction on delivery slip," and he sent a photo of the slip which said in handwriting "looking at house left side of house on street." This was not written by my wife, rather the cashier who took my wife's order. Upon receiving the email, my wife and I discussed this amongst each other. We could maybe understand that the cashier may have misheard her and wrote the wrong thing down. What we cannot understand is why the driver knowing that the road was a major road would decide to dump mulch in the middle of the road. To be fair, it looked like the driver tried to dump most of the mulch on the shoulder of the major road, which in and of itself is a bad idea. However, what I can't understand is the driver must have noticed that a lot of the mulch ended up in the middle of one of the lanes of the highway as per the below picture. And why the driver decided to leave the mulch in the middle of the road is beyond me. Keep in mind this pile was also about 5 feet high.
Paul later emailed my wife to tell her that he would send people to my house to move the mulch as soon as possible.
After waiting more stone, I decided to personally go to Molzon's to talk to Paul. When I got there, one of the workers went to go talk to Paul to tell him I was there. I could see the worker talking to Paul, and Paul's body language led me to believe that he did not want to to talk to me. Sure enough he sent someone else to come talk to me. This person immediately told me "did you see what your your wife said about where to put the mulch?" He then said "oh no it's not here or there." My response was no, we need to talk about this, even if my wife did say to to put the mulch in the middle of the road which she did not, why would the driver think it was a good idea to leave mulch in the middle of a major highway. The workers response was "you would be surprised by where people tell us to put mulch." He then said that they would send workers to come help us. Taking him at his word, I left.
However, no one showed up to help us. I would've maybe even been happy with a call from Paul or any other worker that day telling me "oh we're sorry I know We said we were going to come, but we just can't make it." Instead, there was no word at all, not a single person showed, not a single call, not even a simple email. read more