MoldGone has mastered turning what is a stressful and somewhat traumatic experience into something positive. After a leak in our skylight caused mold and extensive water damage (discovered 8 days into living in our new home), we had to move into an AirBnB while we waited for estimates and treatment to begin. Mike from MoldGone came out exactly as scheduled, performed (what seemed to me) a thorough check of all the affected areas, and gave me an accurate assessment of the extent of the damage.
The other companies wanted to effectively gut our bathrooms - where we would have been looking *at least* 30k for the remediation plus to rebuild everything. Mike was the only person who suggested opening up all the walls around the bathrooms to get to the mold, avoiding cutting into any tile (if possible - was hard to say without seeing behind the walls but he turned out to be right), and keeping the bathrooms otherwise intact. His solution treated all the mold and provided preventative measures for the future - while assuring us we would be 100% safe in our home again - and all at 1/3 of the cost. He followed up promptly with his written estimate, helped us attempt to work with our horrible insurance company, and was the only company that was not going to make us wait until the following week to start work. Mike also made himself available when my husband, who was not onsite for most of the work, had questions that were difficult for me to answer.
When Kevin, Gustavo and Jose arrived, their professionalism and attention detail was unmatched. Kevin patiently answered question after question - after (and during) each day of the work he would walk me through all the areas and explain what they had found and what they had done/were going to do about it. He moved the giant heavy air scrubber (an annoying task) from the front window to the back window and then upstairs at my request and with a smile. I really cannot even begin to explain how good humored and patient he was with such a stressed and neurotic client.
Over the course of the job, after opening a wall it turned out one of the water damaged areas had no mold and we avoided having to open up the ceiling, which saved several hundred dollars from the original estimate. They have a great Angie's List coupon and their pricing was competitive with the others I received, which did not include any reconstruction.
Also, it was clear they did high quality work. During reconstruction, they found a large gap in our floors between the tile and the wall due to a shoddy renovation, and these guys took the time to fix the previous job with what basically had to be a tetris puzzle of plywood. Even to an untrained eye the work was clearly excellent and over and above what was probably minimally necessary for them to do to complete the job.
On the last day, they left the house as clean as you could imagine - everything was vacuumed, every bit of trash was gone. It was so remarkable, I am not exaggerating when I say Gus was on his hands and knees wiping down all the floors with a rag. They suggested waiting to reinstall the toilet and sink until after the bathroom could be painted and offered to come back to do it for us then, which would save us money on that end. Jose offered to tighten a loose bolt on our door for me - totally unrelated to the job. These guys are the definition of above and beyond. My only regret is that I missed when the owner came to check on the job on the last day because I would have liked to tell him personally how pleased I was.
Once our bank account recovers from fully dealing with other damage from this skylight issue, I plan to use them again to waterproof our crawl space because they are outstanding. I highly, highly recommend them. read more