The whole team at Basement Masters did a great job on two projects to waterproof our basement and…read moreboth turned out great! The first one was a major project where they had to dig to the foundation and waterproof the whole side along with installing a sump pump. They knocked it out with ease and they beat the national chain's pricing by a wide margin. The second job wasnt that small of an issue but they still completed it in one day. Highly recommend Basement Masters!

after much searching, I found Basement Masters. So happy I did. Long story, short...I have a…read more French drain in my basement that appears to have a leak. System has lifetime warranty, but the company who installed it many years ago suggested I have a plumber and a foundation specialist check it out before they come. If not there their issue under the warranty, there's a hefty charge. I contacted Randall, the owner of Basement Masters, who came out promptly, looked at old system, discussed concerns with warranty coverage I might encounter, and found no foundation cracks. He kindly offered to have me call him after the old company comes out to assess the issue. All done for no charge. You'll not do business with a more honest, reliable company. I highly recommend Basement Masters and Randall ,

Service and repair did not meet expectations. Clear expectations were not set and it is u…read morebelievable to me that leaving a finished product (see picture) is acceptable.

Working with NV Waterproofing was a disappointment from start to finish, and I wish I'd trusted my…read moreinstinct multiple times throughout the process when the red flags popped up. The initial sales person was a classic over-seller and promised the world while simultaneously doing a very surface-level review of the situation, ultimately concluding that we were in need of an indoor water mitigation system and sump pump. The sales process was tortured, over-the-top, and ended with the classic "same-day-only discount" proposal (red flag number 1). The scheduling process and lead-up to the project was radio-silent with no preparation on what to do or what to expect from the project manager or the sales person until I reached out proactively. I had to call the morning the project was set to begin to even know if they were coming or not (red flag number 2). The project itself eventually began and within less than an hour it became obvious the source of the leak was in fact a burst pipe and not ground water coming in through the basement. I called the office and put a stop order on the work at which point they immediately became very cagey about what options were available to me and from this point on once again went radio silent (red flag number 3). Upon reaching out to the office multiple times (via both email and phone) to address the issue and seek at least a partial refund of our deposit for the issue, they took 3+ days to even respond, and when they did, claimed that despite obvious pictures pointing to the pipe being the issue, it could have been ground water at the same time and they were unable to provide any refund of any kind (red flag number 4). I get that I signed a contract. I get that they planned and scheduled the work. I also now have learned an expensive lesson about trusting my gut and being more proactive about my concerns. But they're supposed to be the experts! And the fact that they took absolutely no responsibility for having done a poor assessment of the situation up-front and then pretended like they were actually still right about it was disappointing and embarrassing. I can't in good faith recommend working with this company to anyone.

Excellent diagnosis of the problem and actions to remedy it! Fine and comfortable service, quick…read morecleanup and appropriate charge!

Neighbor was having his 2 car garage floor redone. I had been putting off having my one car done as…read morebuilt in 1947 and had some major cracks. Brad came up and looked at it and we agreed to do only the half that was cracked. They had it torn out and prepped same day. Poured the next day. Price was excellent and workmanship was wonderful. They even patched some walls that were a little suspect. I highly recommend this group! Thanks

Outstanding process done professionally. The entire structural repair project to our house was…read morewell organized, clearly explained, and promptly executed to our satisfaction. We especially appreciate Jose and his hardworking crew for their careful and neat work. There is no doubt we would choose them again if needed.

I had some concerning signs of settling and wanted a professional opinion. The first first…read morefoundation specialist I called gave me a ridiculous quote and was very pushy. Upon calling DESKA, I was put on the line with a real human and had an appointment for the very next day. Len came out and gave me an honest assessment and put away many of my fears regarding my foundation issues. They also informed me what to look for when identifying serious issues. 100% recommending and using DESKA moving forward.

Triad Basement Waterproofing recently installed a Basement Relief System to address water pressure…read moreand flooding beneath my basement floor and behind walls during heavy rains. Mike DeGirolamo - the owner - during his assessment provided step-by-step explanation of what needed to be done to address this issue. He was very thorough and clear in his explanations. He did not try to 'upsell' or include items that were not necessary. Prior to work starting a timeline was provided. Timeline detailed team arriving over the course of 3 days and what to expect during this time. The Triad team - Michael, Justin and Roberto - arrived as scheduled on their assigned days. Before starting work for that day they again went over every detail of what they would be doing. Master plumber Justin Dorrier was amazing in his handling of the plumbing side of this process. His attention to detail and explanations clearly showed his professionalism and knowledge as a master plumber. I did much research and obtained multiple estimates from about 5-6 different waterproofing companies before selecting Triad. Triad was by far the company I was most impressed with. I highly recoommend Triad Basement and Waterproofing if you have any waterproofing needs. They are all (Mike, Tracey, Michael, Justin and Roberto) true professionals at what they do and were a pleasure to work with --- I wish I could give them 10 stars! Thank-you Triad Team!

I had a sump pump replaced along with moving gutters away from my home. I can't recommend this…read morecompany enough for basement waterproofing.

I wish we had never heard of this company. The install of the french drains and sump pump went…read morehorribly. They promised they would not break through asbestos tiles, but instead carefully lift them. They blasted right through the asbestos tiles requiring us to talk to a remediation company and do a safety clean up (though they insisted that wasn't necessary when we complained and accused us of trying to bleed them for unnecessary expenses -- we had not even asked them for a dime, and they were the ones who broke an explicit promise to us). They left open gaps in the cement after covering the french drain that we had to have addressed after they left (after confirming with this company that they would not accuse us of voiding the warranty if we did) and totally destroyed the efficacy of our radon mitigation sytem, which they said nothing to us about when inspecting the site to provide their workplan and estimate before the install. They claimed not to see it, but the radon system has bright red labels all over it and was in plain sight for both the inspection and while the guys were doing the work. Ray Charles would have seen it. So, we've had to pay more to address that. Insult to injury, our security system picked up one of their guys looking through our stuff in the basement, and when we complained about that, the owner made implicit threats about how we would ruin a relationship in which we may need them to come make repairs to our system in the future if we told anyone about it. As others have mentioned, he also offered us $100 to not post bad reviews. We didn't take the money, but others might, so careful on relying on reviews for this company. Spare yourselves. Go with someone else.

Fantastic job waterproofing our basement! Chris, Brian, and Chris (three different people) went the…read moreextra mile to provide a good design, quality workmanship, and customer satisfaction. Wish I had hired them sooner! Highly recommended!

Phenomenal! Value…read moreDry was a referral from another small local company whom I implicitly trust. Markus, their VP, came out to give us a proposal and quote. We then got proposals from two other local companies. Though Value Dry was not the lowest quote, we felt by far the most comfortable using them. And we are very glad we did. Our entire basement, which is entirely below grade, has (had!) water seepage due to hydrostatic pressure (water is forced into the house from underground), especially this last year with all of the rain we've had. And we have a huge basement. Markus proposed a new french drain around the entire interior perimeter of our basement, all of the exterior walls: 210 linear feet in total (we have a big basement). He explained in-depth what they proposed to do and why and how. They also added a second sump pump for us. And a battery back-up pump. They sent a crew of just three guys. Roger was the foreman, and you just have to love that guy. Great personality and he calmly and politely answered every question I had (I'm a detail freak). They were fantastic. They kept everything as clean as possible (not completely, but you can only do so much for concrete dust from jackhammers). Their work was very detail-oriented. It was cool seeing the destruction followed by the construction, laying down the new PVC underground drainage pipes, the new concrete on top of it, etc. Roger and I had discussions throughout the week about how best to do several things, like where and how to place the clean-outs (we have two) for the pipes. Bottom line: Look no further. They are honest. Not too expensive. And they deliver exactly what they say they will. Also, just a few weeks after completing our basement they did a smaller job for my in-laws, also local. They were just as happy with their work and with both Markus and Roger and his crew as we were. So this is really two 5 star reviews in one!

ONE STAR -- VALUE DRY'S RESPONSE IS LONG ON PERSONAL ATTACKS AND SHORT ON ANSWERS TO ITS OWN…read moreDOCUMENTS. I stand by my review of Value Dry Waterproofing. I am posting the documentation below so prospective customers do not have to rely solely on my word--or Value Dry's. I paid Value Dry $8,000 in two $4,000 payments toward an approximately $12,000 project involving my raised house, foundation-related work, masonry, structural supports, and coordination with my house-moving contractor. This is not simply a homeowner saying, "I didn't like the work." This dispute is documented. On July 13, 2026, Value Dry President James Ketterer met with me and prepared a written agreement identifying remaining work, including: * Installing two Lally columns * Removing existing block columns and debris * Patching 12 openings with block/cement * Removing concrete debris Value Dry also wrote that it was working to bring my project to completion pursuant to the agreements. Then came one of the most important admissions in this entire dispute. Value Dry acknowledged in writing that its representative had not properly followed the change-order procedure. I was told Danny should have documented the unforeseen work and additional cost and obtained my signature before proceeding. That matters because Value Dry wanted an additional $1,500 associated with closing/restoring openings after masonry had been removed. This was not merely my allegation that I disliked an extra charge. Value Dry itself acknowledged that the documentation/change-order process should have been handled differently. There were also coordination issues. On July 8, Value Dry told me: "We are scheduled with Wolfe on Friday." On July 9, I responded: "Please continue to communicate with Wolfe. He wants you there when he arrives." Those communications occurred while the project was unfolding--not months later after a dispute developed. Then, when masonry surrounding a temporary support appeared compromised, I sent Value Dry photographs and an urgent written warning on July 14. Value Dry Vice President of Operations Shad Lyle subsequently confirmed that a crew was scheduled to return on July 21. Value Dry also communicated that my project had been specifically placed on the schedule and discussed additional follow-up work. Then everything changed. On July 17, Mr. Ketterer informed me that Value Dry would perform no further work, demand no additional payment, and consider the money already received "adequate compensation." The scheduled July 21 return was canceled. So prospective customers should understand the documented sequence: Written dispute over additional charges President meets with customer Remaining work is reduced to writing Company acknowledges its change-order/documentation procedure was not properly followed Follow-up work is scheduled Structural-support concern is reported July 21 return is confirmed Company withdraws before that return That chronology comes substantially from Value Dry's own communications. What has been particularly disappointing is that, instead of squarely answering these documents point by point, Value Dry's public response has focused heavily on criticizing me personally. Personal attacks do not install Lally columns. Personal attacks do not patch 12 openings. Personal attacks do not explain an admitted failure to follow the proper change-order procedure. Personal attacks do not erase a written agreement. Personal attacks do not explain why work was scheduled and then canceled. And attacking a customer's personality does not transform documented communications into something that never happened. If Value Dry believes anything I have written is materially false, there is a very simple solution: Identify the statement. Identify the date. Produce the document contradicting it. I will apply that same standard to myself. If a document proves I made a factual error, I will correct it. But I will not substitute reputation, friendships, testimonials, marketing, or personal attacks for documents. A company can perform successfully for 100 customers and still mishandle customer 101. Positive experiences from other customers do not erase another customer's contracts, photographs, payment records, emails, scheduling communications, or written agreements. READ THE DOCUMENTS FOR YOURSELF. Evidence/document repository: https://drive.google.com/file/d/18pPnhHNvgP4zQYoVnJO3QH2wNIMW9iCe/view?usp=drivesdk Supporting-document folder: https://drive.google.com/drive/folders/1EK1FmNPBOstxPJaLCoYDJrnEz0BRgDsx?usp=drive_link My Google review: https://g.co/kgs/N6AaKpK Google Maps -- Value Dry Waterproofing: https://www.google.com/maps/search/?api=1&query=Value%20Dry%20Waterproofing%20Maryland Google Maps -- my review/contributor page: https://www.google.com/maps/contrib/104093219281248631229/reviews Yelp -- Value Dry Waterproofing: https://www.yelp.com/biz/value-dry-waterproofing-baltimore Additio