Worst expriance ever! Would never recommend anyone or ever go back. First they offer me 7,000 for trade then I say I'll get back to you and they keep hounding me to come back so I do then we make a deal on a trade but he Says he will get back to me on a trade in price. Well if the week before u offered me 7k what do you have to get back to me for. Anyways I left a deposit then they cash it and give me a call on a price for trade in 3,500!!! Are u kidding me. So I say I can't do that. Now I've been wait a month for my deposit and still haven't got it back and they keep giving me the run around. read more

The salesman, Steve, who I believe is an officer in the company, neglected to mention that my guaranteed Edmund's price had expired and in fact my latest guaranteed Edmund's price would be somewhat lower. Needles to say, Edmund's has been informed of this chicanery. Do yourself a tremendous favor and do not purchase a car from here. There are many Honda dealers in the area. read more

Bought an 09 MINI Cooper from them last October. 4 months later the electrical system is having issues. I brought in to their service department, who informed me that they don't know how to fix Minis(something they didn't mention when selling me the extended service agreement) and I would need to drive about an hour, with a potentially dangerous situation, to a MINI dealer to fix it. So yeah, the showroom is special, the coffee and danish is lovely, but when they are willing to sell you a car that has issues in less then 5 months, issues they can't fix, the other stuff, to me, is just smoke and mirrors. read more

Camren Mckenna was a help the entire process. He helped get me financed for a wonderful 2015 honda civic. I showed up on a rainy day and he ran in and out of the rain to show me multiple cars. As i was getting ready to leave a maintenance technician offered to top my gas off. Due to Camrens wonderful service and knowledge Mohawk Honda has won a customer for life. Thank you Camren and thank you Mohawk Honda. read more

Love Mohawk Honda! My car was in an accident it was only a year old it was a CRV since it was not going to be something to drive since they were fixing it they gave me a great deal . The GM came talk to me after the sales person john told him my situation. They were so helpful and caring . Recommend them highly! Never disappoint ! read more

I am very unhappy with Mohawk Honda and would not recommend them . My first terrible experience was when my trunk wouldn't open. Their 1st estimate was $300 , then when I picked up the car it was $500. Not happy. When I received a follow up call and told them my concern, magically they went back to the original quote. What's with That! Now I feel like they tried to rip me off. Next event,peeling paint around my back window. Take it there and ask why . They show concern and confused . I'm thinking defective paint. Told to bring it to collision center, same response. Told looks like someone might have taken back window out. Not to my knowledge. Unless Honda did with trunk issue. Not to her knowledge, records don't show that. Takes down my info and will check with management and give me a call. This was 2 months ago. Great service, right? Needless to say feeling ripped off, no follow up to concerns = poor Company reputation. Word of mouth is best advertisement. Buyer beware. read more

Typical bait and switch tactics. $217 a month comes out to $379. Endless back and forth between salesperson and manager. Recent college grad with first job needs co-sign. No problem. But I want interest rate relative to my excellent credit. More bs. Bye bye. Now they keep calling. New slogan advice "We go out of our way to fleece you" read more

Went into Mohawk Honda to speak with someone regarding trading in my civic for something a little bigger with all wheel drive. I definitely do not need a new car, but something that handles better in the snow and provides a little extra room would be much more convenient. I sat down with a sales rep who kept saying "we're going to get you into a new car today" when that wasn't my concern. I had researched and found a 2016 HRV on their site I was interested in looking at and test driving. If we could work something out, great, if not I would keep my civic for now. Well I never even saw the HRV let alone test drove it. I was being offered other cars and SUV's on the lot when I specifically expressed my interest in a particular vehicle. There was so much being thrown at me and by the end of it I was being offered a lease for a new civic rolling in the $3000 remaining on my current loan, after trade in value, into the lease... I ended up having an anxiety attack and walking out. I left feeling completely defeated. I will not be returning to Mohawk Honda. read more

I have been buying vehicles at Mohawk Honda since 1977 and they continue to impress. I always have my service done at the dealership and they always provide quick, correct service. The staff are always friendly and welcoming and it is a pleasure dong business with them. read more

No pressure sales...everyone makes you feel like an old friend and truly care about the service and your overall experience and satisfaction. Best car buying experience EVER! read more

I went to Mohawk to buy a used truck. Decent selection. I had a trade in. I test drove a couple of trucks. When we ran the numbers and developed a trade in value it was laughable. They offered me less than 50% of the WHOLESALE value of my mint condition car. I know this because I have a colleague who works at the auto auction in Clifton park and they scanned my VIN and gave me the auction price. We discussed the trade in price and they not flexible at all. read more

I purchased a used Honda Pilot at this dealer and felt I had a fair price. What I did not like was they tried to get me to sign a document in passing that would have locked me into the price before they saw what we were trading in. Sneaky! I refused and they were quick to say no problem, but I know what they were doing. Also, when I drove off the lot and was 1/2 home, I realized the tank was almost empty. All in all I was a little put off by their ways. read more

If I could give 0 stars for their service department, I would. When my Accord was the subject of a recall notice regarding the driver's airbag not deploying safely, off to Mohawk we went. It took 3 repeat visits, and STILL the issue was never fully resolved. When the mechanic finished during my first visit to have the recall issue resolved, the check engine & SRS lights were both on. Prior to my visit, they were off, having never activated during my years of driving the car. Drove back, but the service department said all the mechanics had gone home as they were closing. WTF?? What was I supposed to do, then? "Just drive safe and don't get in any head-on collisions" was the service adviser's reply. Really? Really? On the 2nd visit, the lights were out, but wires were hanging out from beneath the dashboard that were not dangling down before my 2nd visit. Back again. The brilliant minds somehow could not figure it out. I got t-boned the next week, so never had an opportunity to have them make it right. My boss bought a brand-new CRV there yesterday, and they somehow managed to get grease all over the driver's seat while prepping the car... NEVER go to Mohawk Honda for service! You will be inviting disaster if you do... read more

I took my car for diagnostic, their diagnostic was wrong but they charged$106.92 Ok. Do the repair, they installed old part, without repair work was done. Paid $325.99. I was told car is good to go. Car did not start, was dead. Lisa Valentino, asked customer if, customer is not happy, tow the car and take some place else.(Worst Customer dealing). Again, part was ordered and charged the customer almost $600 in labor work..................Please DO NOT GO THERE if any repair work needed for your car. Kate Lott, talk to customer as,if she is gonna hit the customer, very rude, and extremely unprofessional. Mohawk Honda, management need to "remove" staff member who does not know "how to deal/treat a customer. Again, Please find some other dealer or mechanic but Mohawk Honda. read more

If you're looking for a good price this is not the place. They won't give you a 'bottom line' until you find a better price elsewhere. I was shocked that the price difference I got on a new car at another dealer was was over $4000 less on the same car! Don't even bother stopping in. read more

I spoke with Tony, who was very helpful, and then let me talk to the mechanic, who was also very helpful. I now feel, that everything, was not their fault. We are coming to a cure. for this problem. I thank them, and hope we all come to an understanding. read more

Tried to buy a car from them what a bad experience, It seemed like dealing with the stereo typical used car salesman. They wanted alot for there car nothing for ours got twice the better deal at Saratoga Honda and they heard the Mohawk horror stories they love it they get more customers and better deals. I would not recommend them and will spread the word what a bad place to try to buy a car go to lia Saratoga or keeler not there,it's almost painful to talk about I would not give one star but have to. Thank you if you don't believe me try but be warned, by the way Toyota is cheaper and holds the the resale better also Hyundai is rated just as good.... read more

I brought my car in to Mohawk Honda when the engine light came on. They called me later to say it was fixed and that the "fix engine" light on the dashboard was now off. I started driving home and noticed that the "fix engine" light on the dashboard was not turned off, so I brought it back in. Later they called me to say it was done and to come in and get it. When I got there, they couldn't find my keys. Turned out they had given them to another customer. They had to call that customer and ask him to bring my keys back to Mohawk Honda, which for some reason the customer agreed to do. Completely bizarre. read more

I was gifted an accessory that needs to be installed so I had called a month or so ago for a price. I was told $28.75. I called back to schedule the appointment recently and asked to verify the cost. THIS time, I was told over $100! This isn't the first time I've had issues with them just the first time I decided to comment. Another time I called to find out about how much a particular 'check' would cost (routine maintenance in the owner's manual) & the rep kept telling me the cost of a 'replacement'. I kept having to correct her and she finally said that she had never seen one that didn't need replacement LOL! No kidding? Gee, being a car to a dealer and trust them to tell the truth & lose a sale? I brought the car to an independent mechanic and was told everything was fine. A few of the men evidently have issues with intelligent women-I let that go because I've been dealing with that my entire life & stupid men are not worth my time or energy. But now? I'm done. Will not ever do business with them again. read more

a car dealership should clean the sheets of ice and snow off their own company vehicles before speeding down the highway. i got a ticket trying to evade the sheets of ice flyeing toward my windshield from the top of a crappy little honda SUV with big maroon letters reading "mohawk honda". nice way to get people's attention. read more

This is only for the service department. Sales was great. I had to take my car in to be serviced because of a recall and when I got it back and got home, I could not get the keys out! They had messed something up inconveniencing me because I had to return it the following day to get it fixed again. The person helping me was very nice, however I was offered no complimentary services for my time wasted ( and the fact I had to leave my car with the keys in them overnight) they didn't even offer to compensate for the gas it took to come back...a little bit on their end would have left me a satisfied customer, however I would never take my car here for any repairs or service work again. read more

Recently bought a brand new HRV. The buying experience was good. Where Mohawk Honda really excelled was the service after the sale. A few weeks after I purchase the car I hit a deer. I already had a quote from another collision shop but had an appointment to have Mohawk look at the car for a different reason. I met the sales Manager Alan Kholstinin on the day of my appointment. When we went over what happened with the accident he completely took care of the situation. We drove over to their collision center and got everything taken care of immediately. I drove off in a rental car that morning. I would have been waiting for another week just to get my car in and several days for the repairs. What made this a great experience is how he took care of an issue that I was not even going to them about. This is how you take great care of a customer and get that customer to recommend you to their friends. Thanks Alan and Mohawk Honda! read more

We've been going to Mohawk Honda since we moved here 2 1/2 years ago. I really feel "taken care of" by their staff. Nick - who works the service area is always pleasant and makes the check in and check out process quick - which I love. I would highly recommend it! read more

Our family has purchased several vehicles from Mohawk Honda and it is the best dealership experience we have had. When my wife came home with her last Pilot I initially didn't believe the deal that she got. Been with them since the old location and the new building is fantastic. Sales and service are excellent, would highly recommend. read more

Bought a car from Mohawk Honda which was an absolute lemon. Had problems from day 1. For two years they blew smoke up my *ss, gave me every excuse in the book and pretended I was imagining things. Just after I sold my car and purchased a new one at Lia Honda (an exceptional experience) I received a letter in the mail describing the class action suit involving the model car I had purchased and the exact problems which Mohawk Honda had denied existed for all of the two years. Awful service, top to bottom - these people are crooks and lias and I would avoid them like the plague. If they gave me a car for free, I would not go back to Mohawk Honda read more

Love that place! Everyone seems so nice and caring but also very professional. I'm getting my new Pilot from them, can't wait!

My elderly father took his car here for repair following a parking lot accident (not his fault). While the office staff was lovely, he expressed some challenges navigating the complex insurance payment morass. He was confronted by the location manager who engaged in a shouting match and became verbally abusive. He told my dad not to come back to this business. Clearly a bad day for Manager. And a scary experience for an old man. read more

I like the selection on this dealer but they are horrible when it comes to prices, they don't care about loyalty, I bought a Camaro 2 years ago and they did not neg to price, so ok i still bought it, next year i traded it for a Maxima and not only they gave me bottom trade value but only discounted 400 dollars of the price after i cried for a reduction, now im trying to trade my second vehicle and go there for the third time in 3 years and even this time they are giving me decent trade value they only reducing the price of the vehicle im interested by 300 dollars, i told them i would buy the car but they have to reduce the price from 16,900 to 16,000 and they said NO. wow!!!! after Ive been there 3 times they still wont do anything to keep me happy and not to mention i refer a friend there who bought a car from them, so now they are loosing a loyal customer for a mere 600 dollars, smh, no loyalty, read more

I highly recommend Linda Vasko.....knowledgeable....she made buying my CRV perfect...she's really listens....she's fun and she cares...thank you! read more

I came in looking to trade in my Subaru WRX for a similar car with lower payments. I had seen the honda summer lease sale commercials, and decided to check it out. My friend referred me to Camren and gave me his contact info. Camren was great right off the bat with answering questions over phone call and text before I even came into the dealership. He then had me come in and test drive a couple to find out which fit me best. He also knew I was new to leasing, along with cars with tons of technology (I had a basic model), so he took the time to explain everything with me step by step. He was always quick to respond when I texted him with a question, and he took care of everything for me! He knew my fiance was away on air force orders and that I was nervous about going about this on my own, as I was originally trying to sell my car privately. He was able to get the trade in value to what I would've received from a private seller, and took care of everything, including registration and contacting my insurance agent! I plan on recommending Camren's expertise to everyone that mentions car shopping from here on out! Thank you so much! I am so happy with my 2015 honda civic SI! It's the perfect fit! I definitely seeing myself wanting to buy it after the lease contract is up! With the perfect combination of speed, lower payments, and a long list of amazing features, It's exactly what I've been looking for all along! Thanks again, Camren! read more

This is a review for the Collision Center. I took my 2014 Corvette to Gerry Rosenbarker, the Collision Center Manager, to evaluate the XPEL film on the front of the car that had been installed incorrectly by another dealer. I purchased this car used from a private owner and the film was delaminating due to a poor installation. Gerry evaluated the car and replaced the film. Not only did he fix the film but he insisted on buffing out a few imperfections in the paint at no charge. The new XPEL film is perfect. The team at Mohawk Honda went above and beyond what was required and made my experience one of the best I have had with any business. Please give Mohawk Honda the chance to make you as happy as they made me. The staff is friendly and wants to do whatever it takes to make their customers happy. Thank you Gerry. read more

Had to write this review after giving my concerns much thought. After having bought three previous Honda's from Mohawk in the past 30 years, it was our first choice to go to with the intention of purchasing another Pilot. First impression when visiting on a busy Saturday--not good. A local businessperson recommended we ask for Brian McKenna to help us with the sale. We did just that & he couldn't be bothered to spend more that 10 minutes with us because we weren't ready to buy that day. Granted, we did not have an appointment & it was busy but his off putting manner totally turned me off & I let him know it. My husband was more willing to give him a chance & contacted him a few weeks later to set up an appointment for a test drive & to discuss pricing further. My husband tested the car with Brian & his immediate comment to my husband was " these cars are selling like hot cakes, people are paying way over sticker price, we don't deal on them at all"! Now we weren't looking to pay rock bottom but come on....who says that to a long time, repeat customer or any potential buyer for that matter. Very unprofessional. My husband politely thanked him, walked out & we never looked back. Went to Lia Nissan & bought a brand new Murano which we love & had excellent service & very professional treatment by our sales rep. & the dealership in general. Mohawk Honda, you have lost a long time customer. Furthermore, I inform everyone I know just how your sales people treat their customers. Be careful who you are dealing with because your rep. obviously gave no thought to his arrogance & how it could harm your organization. My husband happens to be the co-owner of a local business that is fairly prominent in the Schenectafy community. Not good for you to have our poor experience shared with many local business people, etc. It's a shame because I always loved the Honda car product but your sales staff totally ruined that. read more

About a month ago I brought my 2011 Honda Odyssey to Mohawk Honda for an oil change and NYState inspection. While I was there I asked them to check a rust spot on the back hatch door,  between the trim and door. I remembered something about a recall notice I had received a year or so earlier.  The van had 37,0000 miles on it so it was out of warranty. This is usually a worry when bringing your car back to the dealer. I was told the car was in great shape with only the back brake pads needing replacement "sometime soon". I was told they checked with Honda and sure enough the body work to fix the rust spot was fully covered under a recall. A week later Mohawk Honda called me to set up an appointment to have the body work done. The reason I have a van is to carry a wheel chair and a scooter for my wife to use. They offered a curtesy car for my use and I explained that it had to be at least large enough to transport a wheelchair. I also arranged to have the back brakes replaced while they had the car. Monday morning I brought the van in as scheduled. I was welcomed by a lady in the Collision Department office with all the paperwork prepared and ready for me to sign and be on my way. Up to the door an employee drove a brand new Honda CRV EX AWD, SUV. The lady handed me the key and wished me a nice day. The SUV had 12 miles on it. "Brand new...out of the box!". What a thrill! Wednesday, the day before Thanksgiving we had the record snow storm. Boy, did I appreciate that All Wheel Drive! Today, black Friday,I got a call from Tom the service rep. to tell me that the brakes were done and the van was ready to pick up. No surprises, the brake cost was as estimated in advance and the body work was "no charge". At that point I was already very pleased with the service I received, but, imagine my surprise when I found they not only fixed the hatch door, but touched up every little scratch on the car and did a complete detailing of the interior. It felt and looks like a brand new van. Since my first Odyssey, second Odyssey, and third Odyssey, all purchased through salesman Brian McKenna, I have never had any reason to complain about Mohawk Honda. I have recommended them to many of my friends, and now I really have something to praise them over. I am sure my next Odyssey will be coming from Mohawk Honda! Thank you for reassuring me that there are some great independent businesses left in the world. read more

Purchased a 2015 CRV sales staff was extremely pleasant. Took 2 days but got the deal I wanted so I'm extremely pleased. Pick up the car on a Sat including talking with finance manager and signing all the papers was probably the quickest I ever experience at a auto dealership. One finial thing Mohawk has young men who seem extremely knowledgeable about the Honda products go thru the car with you and adjust everything to your liking before you leave Great job. read more

This is for their service department. My wife called to inquire about a recall on our Honda Civic. She was told no problem , we will take care of it, they gave her an appointment. When she showed up for her appointment she was told that we were 8000 miles over the limit for the recall and they could not help her. My wife drove 50 minutes each way and wasted her time and gas, after she was originally told it would not be a problem ,The woman in the service department did not even try to resolve the situation. If I have any friends or relatives looking to buy a vehicle, or if you are reading this review, go to a dealer who cares. Mohawk Honda did not go out of there way to please me, as their TV ads say. read more

Tried to charge me $95 for a $45 light and $100 for labor when I did it in literally 5 minutes they're just like any other dealership trying to screw you out of money! Will never go back read more

I recently took my car in for a recall notice. It is the first time that I had been to the new facility. My first impression is that better signage is needed to direct customers to the right spot. However, my biggest complaint is with customer service. When I dropped my car off in the morning, no one approached me, said "good morning" etc even though there was a lot of staff around. I felt like I was interrupting everyone's conversations. And I had the same experience when I picked up my car. There was a lot of staff around but no one approached me and asked if they could help. Although there are a lot of booths, where I'm guessing customer service reps., are supposed to stand, they were all vacant except for one at the far end of the service center. I approached and the person was on the phone in a heated conversation with someone. After he finished, rather than saying "I'll be right with you" he grumpily said "You are going to have to give me a minute!" Is that customer service? And of course, there was no "thank you" at the end of the transaction. I definitely would not return. read more

Just like every dealership they'll lure you in with promises saying that they've helped people with poor credit and that your concerns shouldn't keep you from wasting an entire day and 2 hours of driving by coming in. Well just like every commercial big box dealership they can't. Fuccillo's commercial's might be annoying but at-least when I explained my situation to them, they told me to stay home and not waste my time, I can totally respect that. You explain to them that you have no money down so what do they do? Ask for money down! You make it clear there are no co-signers so what do they do? Ask you to get a cosigner. This dealership claims to be different and for someone with excellent credit making over 30K a year, maybe it is but for someone just trying to get approved... not the place for you. Don't let these sales people waste your time... read more

Purchasing both my Hondas new from them was ok. But I will not go back due to their maintenance shop. Twice now I brought my Civic in for oil changes. Both times the car worked/sounded like brand new when I brought it in. First time they said I'm going to need new front brakes. I said I'll wait. After I left, the car felt like an egg at every stop sign. I had them and rotors replaced elsewhere. Last time I brought it in for oil change they said I'll be needing rear brakes. Again I said I'll wait. Again, since I drove away from the dealer, my left rear brake sounds like its grinding whenever I apply the brake and it doesnt stop when I take off. It skips. Someone said they bent something so it hits and sounds like I need new brakes. Last time they see me. Ill be taking my cars to my local garage for everything from here on in. Why are they messing with my brakes anyways? I needed an oil change. read more

I want to love this car dealership but my last experience with them is making it hard to even rate a two star. Fairly unprofessional sales staff. At least the kid I dealt with and I believe his uncle was the financial manager and he wasn't helpful at all. Incredibly rushed. You couldn't get either one of them to actually sit and answer some questions and the questions you did ask the financial manager Joseph Vita couldn't or wouldn't answer anyways. I have since called back 4 time in my first month of ownership to ask other people at their dealership question regarding my loan, payment deadlines, service packages ect. If these two hadn't been so rushed in the first place perhaps my questions would have been answered then and there. The icing on the cake though is that these knuckle heads used the wrong address to file all of my paperwork. From the info sent to my insurance company to dmv and even the bank handling the loan. Now I have reams of paper work for this new vehicle all miss labeled with some place I don't live. My Loan payment book and everything else pertaining to it have been mailed to a place I don't live. My insurance cards and policy all have the wrong address and my registration is listed wrong on dmv's computer system now. I'm just now beginning to unravel this fiasco. read more