Mike is the best, he's honest and fair and I trust him completely. I was going to Whalen prior to finding Innovative and every time I walked through that door there was always something "wrong" with my car and I'd get a $1k estimate. Not with Innovative, they do what needs to be done and don't make you do all this unnecessary stuff. I've been taking my cars to them for 10+ years now and have never had an issue. read more

I've known Mike for years, he is a great guy. His shop is located in Menands, NY between exits 6 and 7 off 787, very easy to get to. I trust Mike with my Subaru, if you know me that is huge! He recently did my breaks and CV joint replacement at a very affordable price. I recommend this shop to family and friends. read more

Innovative Performance Auto - 2016 Subaru Forester - Auto Repair Near Me - Menands, New York

After a horrible experience at Broadway Auto Clinic, I was so impressed with the customer experience at Innovative - they understood immediately my concern as a mother that I didn't want to drive around with a "check engine" light on wondering if our family would be safe. They took me right in and ran the diagnostics and solved the problem all within 15 minutes and also didn't even want to charge me. I think all businesses should learn from this type of customer experience! read more

After going to this place for 6 plus years and spending THOUSANDS of dollars supporting this local business I started to notice the change in how the owner Mike was treating me. One time I brought up that my brakes were making weird noises, he kept telling me that he couldn't get the car to replicate the noise, mind you every time I drove the car I would hear the noise easily. It got to the point that he even told my girlfriend in front of me that maybe she shouldn't let me drive the car anymore. Two month later when inspection time came brakes and rotor had to be replaced ........ really you don't say?! Also one time I had to pretty much beg him to replace a cam shaft sensor in my car because I just didn't have the proper tools nor the garage at the time to do the work and it was mid winter I was 99% sure that it would fix my issue and check engine light. I got the car back everything was fine for about an hour or so then the light came back on with the same code drove around like that for the entire winter until spring time when I was able to actual work on the car outside. Come to find out the sensor wasn't even plugged in properly.....so you mean to tell me I paid you $300 in labor to do shit work, that's def not good business. The kicker for me was when I brought my car in for an inspection earlier this year which he should not offer because he brings the car to third party tire shops for inspection and don't actually do inspection there but the kicker for me was he told me that my vehicle failed for tinted windows lol the only tinted windows are the rear window which is 100% legal in New York State as well as the sun visor tint on the front windshield as long as it isn't past 6" which mine isn't. So when I questioned it he got really defensive and kinda loud which I questioned backhanding him in the mouth for so for future reference watch how you speak to customers cause you might find the right one...but he told me that I was a waste of his time and money to go back to where he supposedly took my car to get inspected and have it re inspected. Waste of time and money? No Mike, innovative performance auto is a waste of time and money so please people do yourself a favor and go somewhere else where you feel appreciated for supporting someone's business. read more

We have been going to Innovative Performance for several years now. Mike alway finds time to help us out. Even when he is swamped with cars, he finds the time to fit us in. He is always fair and honest. He and his crew do a great job and we have never had a problem with any of the work performed at his shop. Mike was even kind enough to help out one of my co-workers he didn't know, on a last minute basis because she had a 100 mile commute and he didn't want her to break down on her ride home. I can't recommend this shop enough. read more

Mike and his crew have always been honest, fair, and detailed in their work. After taking it to the dealer and having them miss it repeatedly Mike was able to figure out the problem, fixed it quickly, and did fantastic work. We've taken the car back for the 100,000 mile check up, tire and oil changes, and major repairs. Every time he gives us a detailed run down of the services provided, the reasons for them, and any recommendations. They're never pushy or rude - always polite, personal and reliable. Although it lacks the glitz of a dealer show room (which is fine with me), his prices are reasonable and fair, and we have never had to see him for the same problem twice unlike previous dealers or mechanics. We initially heard about him through a co-worker of my husbands, and now recommend him whenever others ask who we use. When you can't do your own work, having someone you can trust to do the job right is worth its weight in gold. You can tell both Mike and his crew are experts at their craft and do the job right the first time. read more

Mike is the best, fairest, honest and most competent mechanic in the area! He took care of my Jeep and will be the mechanic I will continue to use. Mike always delivers what he promises and saved my behind because of his integrity and his competent staff. read more

We will not take our vehicles anywhere else! Mike and his crew are awesome. They have saved us many times on repairs or general maintenance. We would have paid triple at any dealership and they wouldn't have done it right. They are honest, fair, and trustworthy. They take excellent care of their customers. We recommend them to everyone! read more

I am in the process of buying a used car and wanted to have it checked by a mechanic, but I don't have one. Innovative Performance Auto was recommended by a friend. The people there are very friendly. I made an appointment and I was in and out in a short amount of time. I would definitely go back. read more

I am lucky to have found Innovative auto. They are honest, fair, and have many years of knowledge and experience in their profession. I appreciate all of their hard work and I will continue to be a loyal customer. read more

I have been bringing our car to Mike for several years, he is the absolute best! He's repaired our cars, reviewed ones we are buying and is always available to talk to us about the repairs. Prices are fair and the people are terrific. I'd recommend Innovative Performance Auto to anyone who cares about their vehicle! Linda B read more

I just moved to this area from Utah and wasn't happy to start the process again in trying to find a mechanic that is honest, fair, and knows their stuff. Luckily someone referred me to Mike and it's been great. He was beyond fair with the repairs he did and I even tried to give him more money and he politely refused and said, "Don't worry about it, I just hope to win your business." If you're looking for a mechanic, look no further. read more

I just had my classic car serviced and given a NYS Inspection at Mike Farrell's shop, Innovative Performance Auto, and I will be a repeat customer. First of all, they "understand" classics, and took the time to listen to my needs, they asked intelligent questions to clarify my needs and treated the car carefully. They did the work on time and at a price that could not be beat. When I came to pick the car up Mike Farrell, the owner, went over the various things they found and did with the car. He apologized for the inspection sticker being applied crookedly... that's the level of detail they pay attention to. read more

My fiancé brought his car here for a second opinion and they were amazing. The other place that I won't name wanted to charge him $3,000 for repairs in which upon bringing it here only charged $660. What a difference! They were very truthful and knowledgable and even showed my finance what the problems where. Finally found an amazing mechanic! read more

By far the best mechanics you could ask for. I was new to the area and was searching for a good mechanic I could rely on to help fix my car correctly when needed and not try and screw me over like most do. I had gone to another mechanic that clearly was only trying to get more money out of me. But then I was told of Innovative Performance Auto - best thing that's happened since I moved to Albany. All the mechanics are outstanding! Their fast at getting the job done and make sure it's done correctly. Everyone that works in the shop are just personable honest people, which means a lot to me. The owner is a great guy, very personable and knows his stuff. I never thought I'd say this, but I enjoy when I need to go back to them for something else because I know they'll try and get me out fast and spending as little as possible. More mechanics need to be like them! read more

With fast and quality service, Innovative Performance Auto is a sure bet for all of your auto repair needs. Mike also happens to be one of the nicest guys ever ... go here! read more