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    Modern Instrument

    5.0 (1 review)
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    16 years ago

    Was very pleased with Modern Instrument Company's services for my business. Quick response and very thorough service. Highly recommended.

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    Video Only - Yamaha RX-V4a in the coat closet turned AV closet. This unit is SUPER efficient, runs fairly cool and is feeing a set of Mirage speakers.

    Video Only

    3.9(247 reviews)
    6.0 mi
    •$$

    Terrific business for TVs and sound systems. Solid selection and they always have great deals well…read morebelow Best Buy & Costco prices for the better systems. I've purchased multiple TVs for myself, family and friends over the years, but my most recent experience was exceptional. I purchased one of the highest rated, modern 77" TVs and needed it shipped to my home near Brentwood/ Stockton, and they offered it. I also wanted professional wall mounting (with no cables showing) and they offered that too. TLDR; The TV is spectacular, even with my highest standards. The price was reasonable. Service was excellent. Shipping was handled via their installer Brandon McKinney, who was absolutely exceptional. Ultra professional and gave me an installation that exceeded my expectations. He recognized my equipment and set everything up so I was rolling before he left my home. Top notch experience from store to home. I couldn't be more satisfied. If you're looking for a great TV, Video Only is the best source in the Bay Area.

    Ordered a Samsung 55 OLED no glare a couple of weeks ago. Salesman said would be in the following…read moreFriday and next for sure (their deliveries come in Fridays). Two Fridays later it is still not in and deemed to be "backordered" and will be in end of Sept or beginning of October. Today told me they had expected them to be in Labor Day, which is when I ordered it. So they knew then that there were shipping issues. Just wanted to make the sale, and then let the customer wait. Basically we have our money and you can wait for the TV. It will get here when it gets here. "Would you be willing to pick up in Union City when it arrives at our warehouse." Nope. In the meantime, I paid for the TV and can get it at other places (although $200 more) right away.

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    Video Only - Hobbes & Shaw never looked so good!

    Hobbes & Shaw never looked so good!

    Video Only - 85" Samsung QN90A

    85" Samsung QN90A

    Video Only

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    Pro Home Systems

    Pro Home Systems

    4.1(109 reviews)
    5.6 mi

    This review relates to a project when business operated as All Video Solutions. In 2023 I placed…read morean order for TVs and internet in a backyard entertainment area. I was required to put down a deposit of $45,000. Internet wiring done. When it came time to install the TVs etc I learned the deposit was used elsewhere in the business. No materials were ordered and the company could not complete the project. I then engaged another company. To date (April 2026) I have not been able to get a refund. The owner Tom George is not truthful about the reasons for the delay. For months it was "funding coming and I'll pay you next week." Since October 2025 I have heard nothing from him and he does not respond to my texts any longer.

    I contracted with Mark Benson and his team a year or so ago to install TVs, a while house wireless…read morenetwork, and surround sound in a few rooms. The consult and install were great. We couldn't be happier. Where things started to fall apart is when I needed to change things on my network. The customer service was horrible. It would take days to weeks to MONTHS to get a response. Incomplete responses at that. I called every number I had and spoke to anyone who would listen, even the owner Tom. Still no resolution. All I want to do is add and remove devices from my network. Simple stuff. Things that are basic with most modern networks, yet no one seems to know or care about solving my problem. The sad thing is that I'm a network professional and I gave specific instructions for what I needed hoping that if I walked them through it I could get what I needed. Still crickets. I had considered using them again to add more tech but not anymore. Sad that the support has put such a stain on the company.

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    Pro Home Systems
    Pro Home Systems - Pro Home Systems Design Center in Beautiful downtown Walnut Creek across from the Lesher Center for the Arts

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    Pro Home Systems Design Center in Beautiful downtown Walnut Creek across from the Lesher Center for the Arts

    Modern Instrument - electronics - Updated September 2026

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