The food was great -- fries are always better when super Hot and these were. My chicken sandwich…read morewas the grilled deluxe. It had bacon and lettuce and tomato -- yum. The service inside was fast. I think we walked right up to the counter and had someone helping us within 30 seconds. Outside the drive thru lane was crazy!!! And parking was spotty. There were lots of kids screaming and having fun in the playhouse. It was a relaxed atmosphere.

No greeting no my pleasure today from any staff . All sour faces all business. No holiday cheer was…read morespread today. Food was as always - decent.

Food is always great. My family loves the chicken strips, burgers, and grilled chicken plate. We go…read morealmost weekly!

The listing says "halal" but there are so many ham/pork options on this menu that I would not feel…read morecomfortable eating here! sorry. can't mix & match like that.

Order broccoli and beef for A REASON 11 broccolis and 2 beefs this is ridiculous im requesting a…read moreresponse back we order broccoli AND BEEF for a reason its supposed to be more beef than broccoli if yall are low make more,we pay to get good results i expect a response immediately.

They have new management at this restaurant a few months now and restaurant has improved alot ,The…read moreDinning room is cleaner The service is alot better,and the is food is always hot and fresh ,they have alot of old reviews, and I am very picky person They pass my high standard.

Definitely would recommend this for a sandwich, spot and soup service here is good as well and…read moreneeds a clean atmosphere which I always love

Walked in first time workers just stared at me nobody said one word. Wasn't sure where to order…read moreuntil I looked up lol. Once I got to the order stop everyone just kept working didn't say like one minute or welcome in or nothing. Finally a guy came to take my order again didn't say a word just stared at me finally he spoke when I said my order all nonchalant and a look like he hates it there. Weird customer service experience. All the staff look like they hate working and again not one word spoken bizarre experience to say the least. At least the food was good.

Always ALWAYS get my order wrong.. drive thru or mobile. Ordered hash browns with 15 minutes before…read moreend of breakfast and didnt get them because they said breakfast would be over by the time I got them. Wanted large hi c orange and got medium pineapple mango

For starters they gave us a fish burger instead of a quarter pounder ridiculous place.read more

I'm not sure why this location has so many negative reviews because my experience has been great…read more The tacos always come out hot and super delicious. My only small complaints are the wait time and the small portion of queso in my togo containers. Other than that, I love coming here!

Trash. I ordered a bowl and two baja tacos and they were so awful. The chicken in the bowl was…read moresalty and old and the tacos had two shrimps and they were cold.

I love Chipotle! I am normally very happy with this location. I've ordered in store, pick up and…read moredelivery on numerous occasions. I am giving them a 3 in the hopes that someone from the location reads this! The last two times we ordered delivery, it's been within a month, the orders were placed through the app and when they arrived they were not labeled. We normally get 2 bowls and 3 burritos. Bowls are easy to open and tell who's who's but the burritos are not and we have to unwrap, cut or poke a hole in them to see which one is which. All the info is on our order, each item has a persons name - like we are supposed to do it. So please, please write our names on the items. I know it can be done. I've seen it before. Please!

Lately it just seems they can't properly wrap the burritos and it gets super messy and everywhere…read moreand most of the time they don't give napkins with the orders through Uber Eats.. Today with my Uber Order I placed I didn't get any napkins and I could've definitely used some. This is definitely not the first occurrence of that. And no, I don't have a lot of stuff inside the burrito that I add to it so no it's not that...food is good though.

This place is horrible the customer service of the assistant manager is unbelievable and…read moreunacceptable!Also placed a mobile order and they didn't have half the food to make my order

I will try to keep it short as possible, so I apologize in advance…read more The 3802 FM 762 Richmond, TX location is really in need of retrain and educating their staff on customer service, or at least putting those that want to be there and know how to handle customer service on drive thru. Not at this location. It couldn't be farther from the truth. I use drive thrus due to mobility issues from NF that cause me pain. I tell the ordering spot/box that I was there for an online order pick up. I give the name and am instructed to pull up to window 2. I get up to the window, only to have two men treat me as I was the stupidiest person in the world. They were smirking and saying no they didn't have my order. I explained to them that the screen back where you order pulled it up no problem. They said are you sure about that? I said yes, that I was sure. They then struggled with their system, and said no we have an order two other people but not you. I said that is not possible, when it pulled it up on their screen back there no problem, and that husband and I ordered it for this location.When they asked for the location address, I gave them the address and they snickered. They actually snickered, and said that it was the wrong location that it was further up the freeway near Crabb River Rd. I said that was incorrect, that the road directly in front of their location was FM 762. That the order was for their location. They proceeded to shrug and wave me off, so I said I would come in to talk about it. After all I didn't want to hold up the line. Keep this in mind, I use the drive thru because it is painful for me to walk no a days from a massive scare I have due to NF.I walk into the resturant, and talk to the clerk and he confirmed that yes indeed I had the right location before walking away.I understand it is Friday night and they are busy, but my anxiety was starting to spike and I was in pain and getting a bit frustrated. Two minutes go by before a nice gentleman from the back came up and asked if he could assist me. I explained the situation to him, and he apologized. Said he wasn't even sure what those two were doing in drive thru.Still I explained the order again to him, and he pulled it up instantly with not a problem at all. He went back to get my food, and had a talk with the two of them. I heard the one in shock say oh that was her?The man came back looking annoyed by his co-workers and gave me my food. I thanked him, and proceeded back to my car out front facing FM 762. I broke down by this point as I have severe anxiety issues. So I drove home in tears, in pain, humilitated, and frustrated by the whole ordeal. I should never had have to have gone through any of that. Taco Bell needs to train their employees better, or get those that can do customer service in on drive through and the counter and keep those that want to be demeaning and not really wanting to be there in the back. But then I would worry about the food being done without "extra" ingrediances put in them.

I like the renovation but the fried ...well anything tastes like it is old oil. The burgers are…read moregood and the shakes and ice cream is great, just, maybe change the oil more often? The service is ok but SLLLLOOOOWWW. Dunno if that's the kitchen or the wait staff but don't zip in for a quick anything. It just doesn't happen.

Visited today and saw employees wearing Crocs and handling food without gloves. That raised some…read moreconcerns about food safety. I'd like to see better adherence to proper hygiene standards moving forward.

Their new location is great for a date night or nice family get together meal…read more We love the atmosphere here. The last couple of time we have visited they had a saxophone player serenading us with popular tunes. Pizza of course. Can't go wrong with pepperoni but their margherita pizza is great too. Must order the truffle fries with aioli sauce! ‍ We also enjoy the calamari. Cooked well and good with or without the accompanying marinara sauce. The service also stands out. They are attentive to the start and we feel well taken care of.

Service was great, our server was attentive and all around great on a busy Saturday night. They…read morehave pictures on the walls of the family that owns the establishment. String lights adorn the ceiling, there's even a dessert room next door to order cannolis, gelato and more. The pizza was top notch, crust unbelievable crisp yet chewy, toppings were good. The chicken parm however was drowning in sauce, but the chicken was hot and crispy, noodles were fine. There was also a wonderful saxophone player playing recent and older pop hits which was great. I will return for the pizza and to try some dessert in the future.