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Service is always good. Pizza is not burnt. Everytime we have been here, there really hasn't been too many people. It's when we are ordering that people start showing up more Again great service and their restrooms are clean.
Great food, served pretty quickly, and customer service was great!! I've noticed that every MOD pizza location I have gone to, the workers are always friendly.
I had more than enough points on my MOD Rewards account for a free pizza/salad, but kept putting off the freebie until I suddenly decided to check the MOD Pizza app one day. I got real lucky because I wasn't notified that my points would have expired in a couple of days, so I had to hastily adjust my meal plans to visit a MOD Pizza and redeem this reward before my points expired! MOD Rewards points expire a year after they are earned, and wouldn't you know it? After going through my points history and doing a little math, I realized that I would have had points expiring real soon, so I made it a point (different kind of point lol) to redeem a free pizza/salad reward as soon as I could. I could have gotten a free No Name Cake for 50 points or a free Cheesy Garlic Bread for 100 points. However, the free pizza/salad for 150 points is the best reward, especially since it would include the larger size of both! The Long Beach Exchange (LBX) location is my preferred location, but I was planning to visit a couple other businesses, which have locations in the Promenade at Downey as well. Rather than going to LBX and two other stops closer to me, I decided to make just one stop farther away and knock out not one, not two, but three birds with one stone! After placing my order in the app, I was told pickup would be ready in 6 minutes, which didn't really sound believable, especially considering how large my salad would be. And guess what? I had to wait an extra 6 minutes for my order to be ready! Not dinging the team for being slow, of course; I think the app just grossly underestimates the amount of time a salad can be prepared. Hopefully, that can be resolved. What kind of salad did I order that caused the longer than expected wait?? A Mega Salad with unlimited toppings. And by unlimited, I really mean unlimited. I ordered my go-to salad: extras of all the meat and veggie toppings except anchovies and artichokes. The app estimated my salad to be around 6500 calories! That's also because I requested extras of three different dressings; it's really not clear in the app, but extra dressing means two extra cups as opposed to a slightly larger cup. I chose three different vinaigrettes: Zesty Roma, Greek, and Sherry Dijon. When I arrived a minute before my scheduled pickup time, I witnessed a female employee building my salad while another employee was building the orders of the customers in line. I immediately noticed the female employee had already neglected the special instructions field of my order: using a stainless bowl. This is something I like to do to ensure my salad is mixed properly and does not end up layered, but even if I hadn't come in early, I still would have noticed. I didn't want to make a fuss out of it because there was only one other employee building the orders of the customers in line, and there were several customers waiting in line. A male employee supervising the pizzas in the oven was ready to service me, and I told him my name for pickup while acknowledging that his co-worker was still working on my salad. I asked him for two empty containers to go with my order, and he would have happily obliged if my order were ready for pickup. I did appreciate how meticulous the female employee was at building my salad, seemingly being extra precise with the portions of toppings since I had requested extras of most. She also took her time to fetch the dressings, and while she did give me more dressings than I asked for, it wasn't close to correct. I got five different dressings across ten cups, and the dressings aren't labeled, so I could not tell which dressing was what. I hope they consider labeling the dressings on future orders. And when she finished bagging my order, I had to ask her for the empty containers that I asked her co-worker for a few minutes prior. She then asked if they were for the dressings. Uhh does she really have a need to know?? Anyways, she only gave me one even though I initially asked for two, but it didn't seem like a second would have fit in my bag anyways. I made do with just one. She also seemed a little annoyed with my order, but I won't hold it against her that much; my orders are pretty challenging to make anyways. When I got home, I was amazed at how large my Mega Salad was. It usually feeds two, but I was able to make three meals out of that! Some of the toppings like the croutons tasted kind of mushy the next day or two, but that's kind of expected if I'm keeping the salad in the fridge for the next couple of days. The overall quality of the salad was pretty solid with most every ingredient tasting quite fresh, even after two days in the fridge. Definitely a budget-friendly meal option if I say so myself! Overall, they still have plenty of room for improvement, but I feel there's enough for me to award a third star, though it's a pretty meager 3 stars that I don't think a 5-star experience on my next visit would be enough to update my rating to 4 stars.
Chris, the MOD at the Downey Promenade, provided outstanding customer service! We used a mobile app special, but I was accidentally charged full price. Chris quickly fixed the issue with professionalism and a great attitude. Customer service like this earns loyal customers. As a Downey native, my family and I will definitely be back. Highly recommend!
A customizable pizza in a comfortable setting for a nice casual dining experience. The concept here is to create your own pizza from scratch, with unlimited toppings for a flat price. Stick to what you know and like or experiment with ingredients like artichokes, roasted garlic, and spicy sausage to craft your Frankenstein of pizzas. The pizzas are made with a thin crust, and even though I added a bunch of toppings (ground beef, onions, bell peppers, black olives), my pizza was cooked quickly and evenly in their fast oven. Now you don't have to make your own if you aren't feeling it. They have a variety of pre-designed pizzas, like "Mad Dog" or "Lucy Sunshine." I also had a customizable salad with generous portions that could be a light meal on its own. The place is laid-back with plenty of seating and a welcoming staff. The service is fast and prices are reasonable, especially considering the amount of food and flexibility in customizing your meal.
Dear Mod Pizza Team, I recently visited your Downey location for the first time at 10pm, and unfortunately, the experience was disappointing enough that I feel compelled to share my feedback. The employee making my pizza was inattentive and mistakenly used blue cheese instead of gorgonzola. This not only changed the taste I was expecting -- especially since it was the first pizza I've had all summer -- but could have posed a serious health risk for customers with allergies to specific cheeses. I visited your location despite seeing negative Yelp reviews, hoping for a better experience. But after this visit, I don't feel encouraged to leave a positive review myself. Additionally, around 10 PM, the bathrooms were already being cleaned -- even though the store doesn't close until 11 PM. A worker told us we would need to wait 10 minutes to use the restrooms, which meant we had nowhere to wash our hands before eating our pizzas. Waiting an additional 10 minutes would mean our food gets cold or could delay a customer meeting a bathroom emergency. This seems inconsiderate to guests who are still dining. Why are bathrooms being closed for cleaning so early? To make matters worse, I observed two employees tossing flatbread crusts over the register while customers were present. I understand the importance of enjoying your job, but this came across as unprofessional and unsanitary, especially in a food-service environment -- and it didn't help that my own pizza had already been made incorrectly. The overall atmosphere was disappointing -- staff seemed unenthusiastic, unfriendly, and no one smiled or acknowledged us. After all of this, being asked for a tip felt inappropriate. Compared to other restaurants known for good service (like Chick-fil-A), this was a very poor customer experience. I wanted to enjoy my first Mod Pizza experience, but the combination of incorrect ingredients, inaccessible restrooms, unprofessional behavior, and lackluster customer service made it hard to walk away satisfied. I hope this feedback is taken seriously and used to improve the training, professionalism, and attentiveness of staff at this location.
The pizza always tastes good here, with a variety of options. The employees are nice, friendly, and welcoming. It gets busy during lunch hours and evening hours but despite the rushes, they still get the orders done right without it being messy or burnt.
This place tops Blaze pizza! Get the mega dough build your own! The mega dough was soft and had a perfect fluffy crust. You could add as much topping as you want. It's better than blaze because of the dough. Great service by all the staff there! They recommended the mega dough and the 11in for 2 people to share. As it was perfect.
Quick, fast, oven brick made pizza! Staff at this location are hit or miss. I get it though, it's a busy place with lots of foot traffic from the surrounding hospital and businesses all around. Sometimes tables get missed for wipe downs, but dang as customers we should be cleaning up after ourselves in an establishment like this. I have a habit of picking out a pie on their specialty menu and then end up adding more to it lol. So then it changes to a custom pizza. Good dough which has the perfect amount of chewiness. I LOVE adding pesto on top! I've experimented with different toppings here, even anchovies! Boy are those salty AF. As for the ambiance, there's plenty of seating both inside and outside. I usually sit inside. And not once have I finished an entire pie here. So I usually have my leftovers later in the day and it holds up well.
This is just a fun and relaxing place to have a personal pizza with the incredible toppings and just chill. We came in on 5-11-24 to eat before our movie. I ordered the pizza with unlimited toppings including pepperoni, mushroom, sausage, red peppers and it was really good. Cannot wait to go back.
9 years ago
Slow ass workers! 45 mins we waited! Not even that busy! Guy with beenie is boxing and doing register WTH he cant multitask! Ordered strips as well as he cubed them WTF! Last time we go there! What happened to to the Ghetto crew? They had energy and were super fast! Go Pieology, Blaze or any other! read more
11 years ago
The food is good, the environment is pretty chill, the staff is friendly. We came in and they took very good care of us, Nikki was very courteous and made sure our first time here was a great experience. We will definitely be coming back. Thank you Nikki for your hospitality and great service. #CreateYourOwnPizza read more
10 years ago
Pizza was good, service was eh, when preparing the pizza the guy just seemed super rushed, did not like that at all. I had ordered two regular sized pizzas and a mini, and for some reason the guy while preparing the 2 pizzas put the mini away, when I got to the second guy that puts the final ingredients on the pizza, I told the first guy that I still want the mini, and he tells the second guy something along the lines of me wanting something at the last minute, rubbed me the wrong way. Would I come here again? Probably not, I find blaze pizza to taste better. read more
9 years ago
When we want a slice of pizza and dont want to wait around 45mins to a hour for it we come here.. Good food great service! When you can pick your toppings and have your pizza made in mins why the hell won't you come in to Mods. Customer service is great they greet you with a smile. read more
9 years ago
Michael the "Anything else today guy." He definitely made my night. And he made my pizza! Give that man a raise for enjoying his job. Great customer service! read more
8 years ago
9 years ago
LOVE this place!! You can pick your MOD or build your own pizza. All the toppings are fresh and they even sell salads....delicious! Staff is friendly, fast and the environment is great as well. On this occasion I built my own mini and my son had the MAD DOG read more
10 years ago
I like this place and the pizza I can custom make but today's visit was not a good experience, loud crew not the usual people there, New guys I guess. First guy butchered my name on the paper, no big deal, I asked for light cheese yet he piled the cheese on a mini like there was no tomorrow, I told him "thats not light cheese" and he looked at me like "how dare you question my skills". Then I got scolded for grabbing napkins from the drink area when according to the dude he said "there are napkins on the table" really??. Mama said there be days like this, there be days like this my mama said. :) read more
9 years ago
9 years ago
We were helped by Brittany, Kathy and the guy who cooked our pizza who's name I did not get. They gave us excellent customer service. Absolutely love this place for the service and great food! read more
10 years ago
Great place when you're on a budget but still want to go out. I got a MOD and a mini (both unlimited toppings) and two drinks and I only paid like $20. The staff was also friendly and the food came out pretty quickly read more
Good pizza,good price..everyone is nice and welcoming but it seems the bugs haven't quite been worked out yet. It's not a major issue and the pizza is like a thin crust from a local pizza store. Pretty good and a must have is the cookie dough shake! All in all..not bad and if I'm in the area which I'm sure I will be in will definitely stop by again for a quick pizza and..most importantly. .the nuggs liked it lol read more
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Just had the best pizza here at MOD pizza. Service is great top notch prepers. Paul was the best came to our table like a professional and gentlemen, introduced himself asked us how out food was and if their was anything else he could do for us. In Just want to thank MOD for hiring cool and out going staff like they do.... read more
11 years ago
11 years ago
10 years ago
Came here with my husband during the week, right before the dinner rush. There was no line at all. Although we had been here before, we were still just as confused on how to order. One of the employees made it really easy for us. He suggested we order the custom mod pizzas. I love that the toppings are unlimited!! You can get anything you want.... ANYTHING! The dough is delicious. It's not airy and spongy like your typical pizza. We will be coming here again! read more
10 years ago
Originally I liked pieology. My gf convinced me to try MOD pizza and I haven't been back to pieology since. No slight to pieology but MOD is my preference. Customizable pizzas (unlimited toppings) , salads and shakes at an affordable price. At this specific location my Boy Angel hooks it up. I've never had a bad experience at mod pizza. This is where I get my pizza fix , I don't even consider delivery or home oven baked any more. Viva la MOD read more
10 years ago
I will not be coming back, the pizza had a huge air bubble and the employee didn't offer to fix it or apologize. For this i give a bad review. read more
Similar concept to Subway but for pizza and way better! You can pick from the menu or build your own pizza or salad the way you want it. Pick a size then pick your toppings from a large selection of different sauces, rubs, meats, cheeses and veggies. They also have some pretty good shakes and cinnamon sticks. If you're craving a beer or glass of wine with your pie, they have a small selection of craft beer and wine. And if you want to catch some rays while you enjoy your custom pie, they offer patio seating as well. read more
10 years ago
7 years ago
10 years ago
This place is awesome!!! Friendly staff good beer and bomb pizza ingredients, I love this spot. read more
5 years ago
9 years ago
It's a good pizza spot to create your own. I would like more options to add onto your pizza read more
This place is awesome! There was a good selection of toppings, but they could've been more generous with the Rosemary & herbs. I wish they were more options for sauce , but the drink selection is okay. The decor is alright. read more
10 years ago
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11 years ago
It was awesome ! The service was wonderful everyone was polite friendly and caring towards our orders considering we're very picky. Krystal, Jimmy, Jenice, Pedro, Angel, Mikey, Taylor, and Nancy all helped with our orders and I can honestly say i was more than pleased with there service. The pl read more
9 years ago
Never visited a MOD Pizza location before so i decided to check this one out at lunch today. I figured it couldn't be much different than the other "make your own pizza" chains. I wasn't wrong but i wasn't entirely right. Mod had the crust ready and flattened which I thought was cool BUT you don't get different crust options. From there the sauce was put on and then the toppings you desired. Other places honestly don't really measure the amount of toppings (which from a business standpoint isn't good but as a customer it's awesome) but this place was a stickler on how much they put on the pizza. I made mine vegan and they had everything the other chains have except the meat substitute. I was only able to put veggies on my pizza as toppings and finally they put the cheese on last. I guess there is nothing wrong with this but there are chains that'll offer extra cheese and other awesome perks. That's the only reason I didn't give 5 stars, I wish it was just as lenient as the rivals, still good flavor just not as filling. read more
10 years ago
More info about MOD Pizza
8896 Apollo Way
Downey, CA 90242
Directions
(562) 299-0344
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Visit Website
https://modpizza.com
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Ask the Community - MOD Pizza
Does this location sell The Original House Wine?
Yes, try the rose bubbles. That's my favorite.
Do they have cauliflower crust?
This was really disappointing... I am pre diabetic and limiting my carbohydrates is a must. All cauliflower crusts I’ve had are literally made of cauliflower, eggs and cheese. This crust has flour in it. And yes loaded with carbohydrates. Wish I’d…
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