Short Version: Chris and his crew are incredible. Chris went above and beyond the call of duty to…read morehelp me when I was in a predicament and needed an urgent repair. The staff was knowledgeable and friendly. Their pricing is fair and affordable. Long Version: If you have a minute to stick around, let me tell you my story so you will know how awesome this place is..... Roughly four weeks ago, on December 15, 2023, I drove from NC to Murfreesboro to spend a couple of days with family in the area. I was supposed to have a really quick turnaround. During my drive to Murfreesboro, I had a light turn on in my BMW X3 regarding my coolant. I arrived in town Friday evening and the following morning, I took my vehicle to BMW of Nashville to have the coolant checked/refilled. While my vehicle was at the dealer, they identified a leak and completed further diagnosis to determine the radiator hose needed a replacement - this was the primary radiator hose on top. The quote provided to me by the dealership to complete the repair was egregious compared to the average cost for this repair. The cost was FOUR TIMES the average cost of replacing a radiator hose. I immediately began exploring other options which is where Chris comes into play. I called ATL Total Car Care and explained my situation and the needed repair. We talked through it and Chris was willing to help me and take my car in, the same day, to assist. Chris did not have the hose that I needed in stock but said if I could purchase the part directly from the dealer, he would still handle the repair. So, with Chris' idea, I was able to pick up my car from the dealer, purchase the necessary hose directly from the parts department, and then headed to Chris' way! They close around 2 pm on Saturday from what I recall. Chris took my car in around 12:30 that afternoon - he and his team stayed past closing time to complete the repair. The team waited for me to come and pick up the vehicle and close out afterward. Outstanding service. Affordable pricing. Good People.

****NIGHTMARE EXPERIENCE**** Summary (if you don't want to…read moreread the full story): My car came back with TWO NEW ISSUES after I spent over $3,000 with this shop, and the ORIGINAL ISSUE was never resolved. When I brought it back, they refused to fix any of it unless I paid even more money -- for problems that appeared immediately after I picked up my vehicle from them. The Diagnostic: I brought my car in because of a loud noise that happened at certain speeds. They said they'd need to run a full diagnostic to identify it, which seemed reasonable, so I left the car with them. Two days later, they called with their findings: my REAR DIFFERENTIAL was bad and needed to be fully replaced. They also gave me a list of "maintenance suggestions" and separately flagged that my FLEX EXHAUST PIPE was broken and needed replacing too. The total estimate with everything included came to $3,742.68. The Repair Decision: I declined all of the maintenance suggestions and authorized only two repairs: FLEX EXHAUST PIPE replacement -- $305.09 REAR DIFFERENTIAL replacement -- $2,484.38 That came out to roughly $3,000 after tax. Picking Up the Car: New Problems, Immediately When I arrived to pick up the car, it was parked out front. The moment I started it, there was a NEW NOISE -- loud, consistent, and awful metal on metal clicking noise for about 20 seconds. I was concerned, but told myself it might just be the new parts settling in. Driving away, I quickly realized: The ORIGINAL NOISE I brought the car in for was still there. There was now an insane NEW EXHAUST SMELL inside the cabin (that now happens every time I start the car). So: two brand-new issues, and the original problem still unresolved -- after paying over $3,000. I gave it a few more days, hoping it would resolve on its own as the parts settled in. It didn't. The new noise, the new smell, and the original noise were all still there. Follow-Up Visit with David: I called the shop, and CHRIS (the owner) told me to bring the car back in for a diagnostic. When I arrived, DAVID (the senior advisor) was the one who met with me. I explained what Chris had told me and described both the new noise and the fact that the original issue was never fixed -- despite having just spent $3,000. I showed David a video of the new startup noise and told him about the new exhaust smell. He offered a few guesses as to the cause, including that it might be related to the FLEX EXHAUST PIPE they had just replaced. We went on a test drive together, and David immediately said, "I hear the noise" -- referring to the original noise that the $2,400+ REAR DIFFERENTIAL replacement was supposed to have fixed. He asked me to drop the car off the following Monday, since I couldn't leave it that day. Second Drop-Off: Still No Resolution I dropped the car off Monday. The next day, David called and told me: They could not replicate the new startup noise. The new smell was likely caused by an exhaust leak from the FLEX EXHAUST PIPE -- the part they had replaced. They didn't know what was causing the original noise issue while driving, and suggested I take it to Discount Tire to have them look into something tire-related. Despite the fact that the ~$2,400 REAR DIFFERENTIAL replacement was supposed to fix that exact issue. At this point, I was furious. I asked David directly if they could just fix these problems, since I'd already spent over $3,000 and was left with the original issue plus two new ones that didn't exist before they touched my car. His answer: they didn't know what was causing the original noise, and diagnosing the new startup noise would take about 4 hours of paid diagnostic time -- on top of everything I'd already paid. I told them I was picking up my car. When I did, the "new noise" David claimed he couldn't replicate was right there. I DO NOT RECOMMEND.

I stopped in for an oil change half an hour before closing and was greeted with the offer of an…read moreice-cold bottle of water, a smile, and an inquiry into the services I needed. They directed me toward a bay and once the previous customer left they directed me into the bay. I selected a service level, type, and grade of oil. The technicians worked as a team between the two operating bays. The entire process was about 20 minutes. The services were rung up and discounts applied. Cost was competitive with my normal shop. I would use this shop again.

I had such high hopes for Take 5 as I was greeted in the parking lot with a cold bottle of…read morewater.... Unfortunately, things quickly went downhill from there. The same man that brought me the water asked me to open the hood before pulling in so he could check something. No issues there, except the fact he left the hood open before walking back to the oil bay to direct me in. My truck will not shift to drive when the hood is open... instead of rushing back over to close the hood, 2 employees stood and stared as I got out closed the hood and proceeded in. No mention was made of the hood incident once I pulled in. In fact, no mention of anything, 2 employees stood and talked amongst themselves while 1 worked underneath. I sat and waited for 20 until someone came back over to talk to me. I would expect a, "sorry, it's been a hectic morning" or really anything other than the wassup I was greeted with. My finally straw before leaving was the IDK I got when I asked how long an oil change may take. I did not feel comfortable letting them work on my vehicle. I like to give everyone the benefit of the doubt, but this issue was deeper than "just having a bad morning". This is a direct reflection of the mis-management of this location. Respectfully, do better.

Love the crew at this location. Brenna was extremely helpful and professional with ensuring I…read morewasn't going to pay for services and products I don't need. I am grateful for an honest staff, and for that alone I will be back. I feel they have the best intentions to truly help their customers. Highly recommend.

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Murfreesboro.

I was just turned away from my 1:30 tire appointment to install tires that THEY DO NOT HAVE AND…read moreWILL NOT HAVE UNTIL TOMORROW! NOBODY BOTHERED TO CALL ME AND I AM SUPPOSED TO BE GOING OUT OF TOWN TOMORROW ON TIRES THAT NEED REPLACING! This is completely unacceptable, as they were only minimally lower than the competition that has them in stock, but now they no longer have availability today to install them because I stupidly booked and waited for the appointment with this company. This is completely unacceptable!

Thanks to the positive online reviews, I went to this location today for an oil change. And I'm…read moreglad I did. The timing was ideal, as I was in Murfreesboro running errands and had some time to wait before my last stop. And they lived up to the Express part of their name, with service that was quick, friendly, and professional. The employee I interacted with (initials BJ) did an excellent job. He made me feel like a valued and important customer. No high-pressure sales techniques or attempts to upsell me things I didn't need. Highly recommended.

Every time I get my oil changed I prefer this location of Valvoline if I can't get to my dealership…read morebecause I can't get an appointment. They always have coupons which make the prices even better. It's such a great convenience. I'm usually in and out in less than 20 minutes unless there is someone in front of me. Which is fine. I usually go when I have very little to do.

What a wonderful shop and service!! The staff was delightful and listened to my suggestions and I…read moreheard their advice. I recently relocated to Murfreesboro, TN and even though my car was shipped, it is a 2006 and needs the oil change maintenance on a regular basis. I was glad I chose this location not only because it is close to my residence but the ladies who serviced my car were top notch and timely, personable and professional. Y'all need to come to Valvoline on Memorial Boulevard!!

Well done services for any kind. And prices are reasonable. Amazing value!!!!! Will recommend. Come…read moreto my guy Peyton!!! And the rest of them no joke!!!!

DO NOT take your car to this place for an oil change!!! I took my car there and had to wait 2 hours…read morefor a ten minute oil change. I was trapped in line and could not get out. Finally when they started working on it, they were slower than molasses flowing uphill in the winter. Then all the trash talk made me think I was at a demoncrat convention. Only later I found that they put 8 quarts of oil in my car that should only hold 6 quarts. That means either they didn't drain all the old oil out or they lack the mathematical skill to know the difference between 6 and 8. I don't know where their malfunction lies, but I am never taking my car to any so-called Express Oil Change ever again. I would also caution everyone else to stay away from there as well. I am just glad I didn't get new tires there. They might have tried to put 12 tires on it... Update - 30 seconds after posting this review... Almost immediately, an automated reply appeared after this review. Nobody there reads any of the reviews. It is just a generic message - "Sorry for our horrible service. Contact support if you want to waste even more time". If I can reach so much as one other person and have them stay away from Express Oil Change, I will have succeeded. Unlike Express Oil Change, I prefer to be honest and help people as much as I can instead of take the money and run. I would like to see if a real human will reply to my review. I am very certain nobody ever will! I simply want to know how they can be so incompetent. It is not just with my car either. Continue to read other negative comments...

The service is great as are the shuffle drivers Cynthia and Brian. And the mechanics helpful. Who…read morewants to spend $$ on a 20 year old vehicle? But ya gotta!! Better than a car payment?? Maybe. lol

would give a zero star if I could. they ran a diagnostic and when I asked them about the problems…read morewith my car they told me they'd have to run the same diagnostic again. this place is just a cash grab and a scam.

Stopped off to see why my low tire sensor was going off come to find out it was a a nail in my…read moretire! Austin the technician patched and remounted my tire it a total of about 15 minutes thanks Austin!

tick tock tick tock. i have posted ample amount of times, and was told that an manager would follow…read moreup with me, but has yet to recieve a call. i was lied to about the warranty along with my tires not being rotated properly!!! safety hazard for sure!!!!

Highly recomended not to go to these thief's…read more They only did a bad job just because I chose to get my own part cat has already been replaced brand new one although the part was from my end a cat it was improperly installed the cat to flange gasket is used and leaking then the pipe to the muffler clamp is not tight also leaking fail due to improper flow. When I called request I just needed a check up that something is loose or not tight All they think of is making money They DO NOT CARE ABOUT NO COSTEMER CARE I paid almost 3 000 dollars combined all together Just for them to do a very bad job And me not being aware driving with Catalytic leaking all the time Putting me at risk and the car at risk HE SAID YEAH BRING IT ILL CHARHE 100 DOLLARS JUST TO INSPECT IT THESE PEOPLE HAVE NO REMORSE AND THE GUY I THINK HIS NAME IS DAVID IF AM NOT MISTAKEN HAS A SPIDER TATOO ON HIS I BILIEVE ON HIS LEFT ARM WAS VERY VERY SNAPPY TOWARDS for getting aggrivated for doing his job Furthermore I kindly asked if the can just insert the engine cover on it They left me there for 40 min patiently waiting just at the for them to tell me we'll it's gonna be a charge to it These people are sharks costemer handling or management very very poor I highly once again NOT to head to their service you will regret IT!!!!!!! Also when I took it to a different mechanic They stated to me that the cat was used and the gasket From what it seems The stole my part a brand new one and replaced with an old one This is why trust Is a word very hard to put in to people like those 3 000 in total for what ?

I've been here a few times for oil changes and to have my catalytic converter replaced. They've…read morealways been nice over the phone and in person. This last visit my skid plate had started scraping the ground so I went to them and they were able to have it fixed in a matter of minutes. Truly saved my day.