****NIGHTMARE EXPERIENCE**** Summary (if you don't want to…read moreread the full story): My car came back with TWO NEW ISSUES after I spent over $3,000 with this shop, and the ORIGINAL ISSUE was never resolved. When I brought it back, they refused to fix any of it unless I paid even more money -- for problems that appeared immediately after I picked up my vehicle from them. The Diagnostic: I brought my car in because of a loud noise that happened at certain speeds. They said they'd need to run a full diagnostic to identify it, which seemed reasonable, so I left the car with them. Two days later, they called with their findings: my REAR DIFFERENTIAL was bad and needed to be fully replaced. They also gave me a list of "maintenance suggestions" and separately flagged that my FLEX EXHAUST PIPE was broken and needed replacing too. The total estimate with everything included came to $3,742.68. The Repair Decision: I declined all of the maintenance suggestions and authorized only two repairs: FLEX EXHAUST PIPE replacement -- $305.09 REAR DIFFERENTIAL replacement -- $2,484.38 That came out to roughly $3,000 after tax. Picking Up the Car: New Problems, Immediately When I arrived to pick up the car, it was parked out front. The moment I started it, there was a NEW NOISE -- loud, consistent, and awful metal on metal clicking noise for about 20 seconds. I was concerned, but told myself it might just be the new parts settling in. Driving away, I quickly realized: The ORIGINAL NOISE I brought the car in for was still there. There was now an insane NEW EXHAUST SMELL inside the cabin (that now happens every time I start the car). So: two brand-new issues, and the original problem still unresolved -- after paying over $3,000. I gave it a few more days, hoping it would resolve on its own as the parts settled in. It didn't. The new noise, the new smell, and the original noise were all still there. Follow-Up Visit with David: I called the shop, and CHRIS (the owner) told me to bring the car back in for a diagnostic. When I arrived, DAVID (the senior advisor) was the one who met with me. I explained what Chris had told me and described both the new noise and the fact that the original issue was never fixed -- despite having just spent $3,000. I showed David a video of the new startup noise and told him about the new exhaust smell. He offered a few guesses as to the cause, including that it might be related to the FLEX EXHAUST PIPE they had just replaced. We went on a test drive together, and David immediately said, "I hear the noise" -- referring to the original noise that the $2,400+ REAR DIFFERENTIAL replacement was supposed to have fixed. He asked me to drop the car off the following Monday, since I couldn't leave it that day. Second Drop-Off: Still No Resolution I dropped the car off Monday. The next day, David called and told me: They could not replicate the new startup noise. The new smell was likely caused by an exhaust leak from the FLEX EXHAUST PIPE -- the part they had replaced. They didn't know what was causing the original noise issue while driving, and suggested I take it to Discount Tire to have them look into something tire-related. Despite the fact that the ~$2,400 REAR DIFFERENTIAL replacement was supposed to fix that exact issue. At this point, I was furious. I asked David directly if they could just fix these problems, since I'd already spent over $3,000 and was left with the original issue plus two new ones that didn't exist before they touched my car. His answer: they didn't know what was causing the original noise, and diagnosing the new startup noise would take about 4 hours of paid diagnostic time -- on top of everything I'd already paid. I told them I was picking up my car. When I did, the "new noise" David claimed he couldn't replicate was right there. I DO NOT RECOMMEND.

They stand behind the quality of their work, are very professional, and work hard to make their…read morecustomers happy.

I had such high hopes for Take 5 as I was greeted in the parking lot with a cold bottle of…read morewater.... Unfortunately, things quickly went downhill from there. The same man that brought me the water asked me to open the hood before pulling in so he could check something. No issues there, except the fact he left the hood open before walking back to the oil bay to direct me in. My truck will not shift to drive when the hood is open... instead of rushing back over to close the hood, 2 employees stood and stared as I got out closed the hood and proceeded in. No mention was made of the hood incident once I pulled in. In fact, no mention of anything, 2 employees stood and talked amongst themselves while 1 worked underneath. I sat and waited for 20 until someone came back over to talk to me. I would expect a, "sorry, it's been a hectic morning" or really anything other than the wassup I was greeted with. My finally straw before leaving was the IDK I got when I asked how long an oil change may take. I did not feel comfortable letting them work on my vehicle. I like to give everyone the benefit of the doubt, but this issue was deeper than "just having a bad morning". This is a direct reflection of the mis-management of this location. Respectfully, do better.

I stopped in for an oil change half an hour before closing and was greeted with the offer of an…read moreice-cold bottle of water, a smile, and an inquiry into the services I needed. They directed me toward a bay and once the previous customer left they directed me into the bay. I selected a service level, type, and grade of oil. The technicians worked as a team between the two operating bays. The entire process was about 20 minutes. The services were rung up and discounts applied. Cost was competitive with my normal shop. I would use this shop again.

Love the crew at this location. Brenna was extremely helpful and professional with ensuring I…read morewasn't going to pay for services and products I don't need. I am grateful for an honest staff, and for that alone I will be back. I feel they have the best intentions to truly help their customers. Highly recommend.

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Murfreesboro.

Every time I get my oil changed I prefer this location of Valvoline if I can't get to my dealership…read morebecause I can't get an appointment. They always have coupons which make the prices even better. It's such a great convenience. I'm usually in and out in less than 20 minutes unless there is someone in front of me. Which is fine. I usually go when I have very little to do.

What a wonderful shop and service!! The staff was delightful and listened to my suggestions and I…read moreheard their advice. I recently relocated to Murfreesboro, TN and even though my car was shipped, it is a 2006 and needs the oil change maintenance on a regular basis. I was glad I chose this location not only because it is close to my residence but the ladies who serviced my car were top notch and timely, personable and professional. Y'all need to come to Valvoline on Memorial Boulevard!!

These guys are dependable and fast. I have had bad experiences at chain mechanics (stone of fire),…read morebut this particular shop has a great manager and head mechanic. They are honest and dont dissapoint. I have done an oil change, brakes, and some pretty deep engine work here and I am very satisfied without that lurking suspicion I was cheated.

DO NOT take your car to this place for an oil change!!! I took my car there and had to wait 2 hours…read morefor a ten minute oil change. I was trapped in line and could not get out. Finally when they started working on it, they were slower than molasses flowing uphill in the winter. Then all the trash talk made me think I was at a demoncrat convention. Only later I found that they put 8 quarts of oil in my car that should only hold 6 quarts. That means either they didn't drain all the old oil out or they lack the mathematical skill to know the difference between 6 and 8. I don't know where their malfunction lies, but I am never taking my car to any so-called Express Oil Change ever again. I would also caution everyone else to stay away from there as well. I am just glad I didn't get new tires there. They might have tried to put 12 tires on it... Update - 30 seconds after posting this review... Almost immediately, an automated reply appeared after this review. Nobody there reads any of the reviews. It is just a generic message - "Sorry for our horrible service. Contact support if you want to waste even more time". If I can reach so much as one other person and have them stay away from Express Oil Change, I will have succeeded. Unlike Express Oil Change, I prefer to be honest and help people as much as I can instead of take the money and run. I would like to see if a real human will reply to my review. I am very certain nobody ever will! I simply want to know how they can be so incompetent. It is not just with my car either. Continue to read other negative comments...

The service I received here is unmatched! Nick and his team are wonderful individuals and provide…read moreyou with all details and communicate every step of the way. I had a bad experience before coming to CBA and they really did go above and beyond to help get back on the road. If you have any issues with your car please take it here you will not be disappointed! TiffanyH.

The service is great as are the shuffle drivers Cynthia and Brian. And the mechanics helpful. Who…read morewants to spend $$ on a 20 year old vehicle? But ya gotta!! Better than a car payment?? Maybe. lol

Wow! I am so happy with their service! I had a flat tire and I was right next door at the gas…read morestation, I walked over and asked if they could help me out. Done quickly and helped me fill my other tires as well! Will be going back if I have other issues, great staff!

tick tock tick tock. i have posted ample amount of times, and was told that an manager would follow…read moreup with me, but has yet to recieve a call. i was lied to about the warranty along with my tires not being rotated properly!!! safety hazard for sure!!!!

I am a very mechanically inclined man, but when things are out of my grasp I go to Precision Tune…read morein Murfreesboro. Jeff is who I always deal with and he is a straight shooter and very honest man. Knowing how many mechanics get bad reputations I decided to play dumb the first time I took my car in and act like I didn't know anything to see if they would try to "oversell" me anything. To my delight they gave me the facts and told me the very minimum of what needed to be done to fix my problem. They also found ways to try to save me money as well. They also fixed a problem that 2 other mechanics couldn't fix and also not only told me, but showed me what the previous person did to "fix" it what was take a steel rod and break up parts of my catalytic converter. Good, honest, reliable, and professional mechanics are hard to come by in my opinion and this the best shop I've personally come across in my entire life. I won't take my cars anywhere else.

Highly recomended not to go to these thief's…read more They only did a bad job just because I chose to get my own part cat has already been replaced brand new one although the part was from my end a cat it was improperly installed the cat to flange gasket is used and leaking then the pipe to the muffler clamp is not tight also leaking fail due to improper flow. When I called request I just needed a check up that something is loose or not tight All they think of is making money They DO NOT CARE ABOUT NO COSTEMER CARE I paid almost 3 000 dollars combined all together Just for them to do a very bad job And me not being aware driving with Catalytic leaking all the time Putting me at risk and the car at risk HE SAID YEAH BRING IT ILL CHARHE 100 DOLLARS JUST TO INSPECT IT THESE PEOPLE HAVE NO REMORSE AND THE GUY I THINK HIS NAME IS DAVID IF AM NOT MISTAKEN HAS A SPIDER TATOO ON HIS I BILIEVE ON HIS LEFT ARM WAS VERY VERY SNAPPY TOWARDS for getting aggrivated for doing his job Furthermore I kindly asked if the can just insert the engine cover on it They left me there for 40 min patiently waiting just at the for them to tell me we'll it's gonna be a charge to it These people are sharks costemer handling or management very very poor I highly once again NOT to head to their service you will regret IT!!!!!!! Also when I took it to a different mechanic They stated to me that the cat was used and the gasket From what it seems The stole my part a brand new one and replaced with an old one This is why trust Is a word very hard to put in to people like those 3 000 in total for what ?

I've been coming here for about a year now and it just keeps getting better. They gave me a full…read moreservice oil change in under 10 minutes! It helped that they were not that busy. Mobil full synthetic oil is good quality oil and my whip deserves the best!

Questioning the integrity of this place. I recently came here for my last oil change. My car was…read morehaving issues towards my next oil change and when I took my car to another oil change place, they said my oil was filthy and dark brown. I spent almost 100 dollars here and am wondering if they even changed my oil.

I wasn't impressed with the wait time because on the phone they said they were wide open, but they…read moretreated me real well once they had my car. I will still come back.

I PRAY the owner of this franchise location sees this!!!…read more Three weeks ago, the Big O Tires on Memorial Blvd in Murfreesboro, Tennessee damaged two of my wheels, and the situation has only continued to get worse. I was informed the wheels cannot be repaired, meaning they effectively ruined a discontinued staggered set of Mustang rims that cannot be replaced. Since the incident, there has been zero proactive communication regarding the claim or any resolution. I have had to be the one constantly reaching out for updates, and even then I receive little to no response. The store manager, Emmanuel, has repeatedly made me feel like I am inconveniencing him for simply wanting answers about property they damaged. Because of that, I have had to go above the store level and speak with Caesar, the district manager, just to get basic communication and accountability. That should never be necessary after a business causes this kind of damage. Instead of taking ownership of the issue and keeping me informed, this location has handled the entire situation with poor customer service, lack of urgency, and no accountability. I understand this may be a franchise location, but the experience at this store has completely ruined the reputation of the company for me, my family, and my friends. I will never use this business again and will absolutely never recommend them to anyone.