My Silvia decided it no longer wanted to start, so I had it towed over for a diagnosis. Since it's…read morea 26-year-old imported Nissan Silvia, I was expecting a headache trying to figure it out and find parts. Nope! These guys diagnosed the issue quickly and had the parts I needed ordered in no time. Steve and Mike were awesome to work with--honest, knowledgeable, and kept me updated throughout the process. It's refreshing to find a shop that treats your car like it's their own, especially when it's something a little more unique. One warning though... if you show up and Steve has his shirt off, don't be intimidated. He might look like he could bench press your entire car, but he's actually one of the nicest, most laid-back guys you'll meet. Thanks again, Steve and Mike! I'll definitely be back (hopefully for upgrades next time instead of repairs!).

Steve and his team are very honest and do great work. I've brought several cars to him over the…read morepast several years and been pleased every time.

A good mechanic, with a down to earth personality. Surprisingly fast turnaround for such a small…read moreplace. Prices are fair.

These guys are terrific. My favorite mechanic shop in Boston. Always fast to get us in for work.read more

Very positive experience. The service felt genuine, the place was well kept, and everything moved…read morealong nicely. I would definitely consider coming back again.

There where not able to do the job.No Explanation giving.Maybe the Job was to big.IWas very…read moredisappointed by there decision

Jason is the definition of a trustworthy, hardworking, timely and fair individual. After shopping…read morearound with various auto repair shops in the Allston/Brighton area he was the only person who I felt comfortable with in the repair process and quoted me at a reasonable price. The surrounding auto repair shops will price gouge you for the exact same work (3-4x price). I would HIGHLY recommend Jason and his shop to anyone who needs repair work on their automobile. He was honest and returned the car in excellent shape earlier than expected.

Have been going here for 3 years - great standup guys. Always fixes the car and never overcharges…read more Trustworthy and honest people. Cannot recommend enough.

I am genuinely impressed with Cambridge Street Auto! They are honest and provide very thorough…read moreexplanations of what is and what is not needed. I had been to a Mercedes dealer for an airbag warning light. The Mercedes Dealer said it would cost $3,455.88 to get the problem fixed. The plug-in seat sensor was unplugged. The Team at Cambridge fixed it for $45.00. The dealer had suggested other work that was very expensive. Cambridge Street Auto told me it was all unnecessary. We will only take our cars to them going forward.

Came here for two auto inspections. The guys are really fast and each one only took 10 minutes…read more They're also very friendly and talk you through it too. HOWEVER: Show up early and on time!! Otherwise, you may end up in a long line of customers and not get your car back for hours. One issue though, I show up exactly at opening hours, but sometimes the front desk doesn't open for 30 minutes or more. But that's the price I pay for trying to get first in line. Also, Tommy, the gentleman working at the front desk is great and very kind.

Took my car to Boston Auto looking for a second opinion on my 2019 Suburu accent that the…read moredealership had quoted about $10,000 in repairs. The team at Boston Auto was honest, efficient and helpful by assessing my whole vehicle and ended up completing the maintenance quoted from Suburu for about a third the price. The team was very open about exactly what they were doing with the car and pricing. Great experience and will always take my car here!

The shop identified issues missed by the dealer. Provided clear communication, estimate and…read moredocumentation of all repairs. Also provided the needed extras like tire rotation and balancing and oil change!! They finished quickly and returned the car just when promised. Highly recommend!

Easily the best mechanic for you bimmer: knowledgable, trustworthy, fairly priced, never does…read moreunnecessary stuff, always does what's needed, and does it great!

It may take awhile to get an appointment however it's well worth the wait. Thorough check over of…read moremy car showed my prior mechanics were unskilled. Can't say more about my experience, professional and honest. You won't be disappointed.

I have had several vehicles repaired by Allston Collision over the years. Paul and Able do…read moreexcellent work. They know how to manage the process with the insurance companies and I have never had an issue with the work they have done. They make a not so fun process as painless as possible. I would highly recommend Paul and his team at Allston Collision.

Abel and Paul did such an amazing job on my car!!…read more I had a dent and some scratches next to my front taillight and when I picked up my car, it's as if I got a brand new one back! I was so so impressed!! I would highly recommend coming to ACC. Ava was so kind when I dropped off my car. Paul is definitely my new car guy for sure!!

As always, excellent, timely, honest service. They are very considerate in explaining suggested…read morerepairs & are straightforward about which items must be done immediately (safety) vs which could be done with less urgency. --Loyal, long-standing customer--

After being a customer here for the past 3-4 years for routine maintenance and inspections, I never…read moreexpected to have an experience this frustrating. We dropped our car off Saturday morning around 10:30 a.m. and were told we would receive a text and email with the inspection results and estimated repair cost. We waited all day. Around 4:30 p.m., I called to check on it, only to find out they had already closed. Apparently, no one thought it was important to mention that my car would be staying there overnight. So, because of their lack of communication, I spent the entire weekend without my car, was essentially stranded, and had to miss plans I had already made. Not because there was some major unexpected repair taking days to complete--but because apparently no one thought to pick up the phone and tell me they weren't returning my vehicle. I received the estimate Sunday morning and immediately responded. I even drove down there, only to find out they were closed until Monday. Monday morning came and went. No response to my email. No response to my phone call. Finally, around 2:30 p.m., I called again. And this is where the customer service really took a turn. Instead of an apology or even an acknowledgment that keeping someone's car all weekend without telling them might be, you know, inconvenient, I was told I should have told them when I dropped the car off that I needed it back that day. Apparently, when you drop your car off at 10:30 on a Saturday, you are now expected to specifically announce that you would like to have your car back sometime before Monday. Good to know. They also told me the website references them being closed on Sundays, but it also said they are closed on Saturdays which is not true. So not much of a valuable source. I was also told I should have called earlier Saturday to find out what was happening. Because apparently the customer is responsible for chasing down the service department all day to find out whether their own vehicle is being returned. Meanwhile, I still haven't gotten a satisfactory explanation for the actual repair issue. They replaced my muffler in 2023, and now, only about 15,000 miles later, I'm being told it needs to be replaced again. I asked a very reasonable question: Why? Was the part defective? Was there an issue with the installation? What caused it to fail so quickly? I still don't have a clear answer. And then there's the $75 inspection fee. I was repeatedly reminded that they were doing me a "courtesy" by not charging the full $150 inspection fee. After being left without my vehicle for the weekend and receiving essentially zero communication, that "courtesy" didn't feel particularly generous. I completely understand that repairs take time. I understand that businesses get busy. I understand that sometimes a vehicle can't be finished when expected. What I don't understand is why communicating that to a customer seems to be so difficult. A simple phone call Saturday saying, "We won't be able to get this back to you today, so we'll need to keep it until Monday," would have prevented this entire situation. Instead, I was left without my car all weekend, missed plans, had to chase them down for information, and then was told that the whole situation was essentially my fault because I didn't specifically ask for my car back that day. I've been a loyal customer for years, but this experience has seriously changed my opinion. The repair itself is one issue. The way a customer is treated when something goes wrong tells you much more about a business. If you value your time, your transportation, and basic communication from the people working on your vehicle, I would think twice before using this service department.

Wonderful experience! They helped me fix a mistake another shop had made and were so generous…read more Experienced, kind, people who know what they're doing! Will only take my car here!!!!

My car broke down in an unfamiliar neighborhood, and AAA offered 3 options of places to tow it to…read more I picked VIP because it was the closest to my home. I regret that decision now! I spent a fortune to have my serpentine belt and tensioner replaced + the $250 baseline fee for diagnostics. Mechanic friends told me that I was way overcharged for the serpentine belt and tensioner, and that unless it was completely fried, that was probably not what caused my car to die in the first place. VIP then they told me that I needed my radiator replaced and that it was leaking coolant so badly that if I drove the car anywhere farther than the grocery store, the coolant could all leak out and the engine would seize up. They could fix it all for $1700 more, but they couldn't get to it for another couple of days. Meanwhile, I had to drive to my mom's house 350 miles away for a family emergency, so I opted to not get the radiator. When I drove the car home (~2 miles), I checked the coolant and there was none in the reservoir (VIP said they had topped it off). I talked to a mechanic friend, and he said there was no way that much coolant could leak out in a 2-mile trip-- just buy a jug of it, fill it up, and check it along the way on the 350 mile trip. I did that. When I arrived at my destination, the coolant level had barely budged. That seemed a little sketchy, but then... I took the car to my family's favorite repair place. They said the radiator was fine, and nothing was leaking; it just needed a new hose connector and for $50 I was good to go. They also said $1700 was an insane price for a radiator replacement. So good. Dodged that bullet. BUT THEN... I took my cat to the emergency room a couple days later and when attempting to leave, the car was dead. Completely dead-- when you turned the key, nothing. No lights, no clicking, absolutely nothing. My cat and I took an Uber home, and the next day I had a mechanic friend drop me off at my dead car. He looked at it and found that when VIP had replaced the battery (I am pretty sure I didn't need a new battery as my old one was only about a year old), they hadn't tightened down any of the screws, so it shook itself loose and disconnected. We tightened the screws (they were so loose we could have removed them by hand with no issues), and it's been fine ever since. So, TL;DR: 1. They said they had topped off the coolant when they had not. 2. They replaced the battery when they didn't need to, 3. They didn't tighten down the battery housing, causing my car to unexpectedly die. 4. They attepted to scare me into thinking I needed a part that they were going to overcharge me for. 5. The part they did fix was probably not the cause of my original problem. So yeah, I do not recommend this place.