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Waianae, HI

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Mobi

2.3 (6 reviews)
ModerateMobile Phones
Closed • Closed

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10 months ago

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13 years ago

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9 years ago

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9 years ago

Mobi has good service.sales person was very. Good in hooking me up with a phone they Evan did my Google account for me.4 1/2 stars from me

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Ask the Community - Mobi

T-Mobile Authorized Retailer

T-Mobile Authorized Retailer

3.1(18 reviews)
4.1 mi
Virtual estimates
Shipping

I came to the store front location to have them fix a pop up that I could not get rid of everytime…read moreI turn on my phone. So I showed the guy what it was, he does something to it and then hands me my phone. I asked him did you get rid of it and how. He said he went into settings and turned it off. I turned on my phone and here it is again. I told him it didn't go away. He gives me a lame excuse "when a phone is old, it does crazy things, you need a new phone". Oh? I like my phone and I am not ready to spend over $1k on another phone. I also have a business account that supports 4 phone numbers, right now I have 3 so I wanted them to put in the 4th in my laptop. He tells me they cannot put a number in a laptop, it can only go on a cell phone. I told him my laptop has a sim card slot so it can. He denied that it cannot be done. At that point, I knew this guy did not know what he's talking about. He acted like I interfered with his time since he was outside chit chatting with another coworker. Maybe someone else in that store knows about customer service, apparently this guy does not. I actually googled the pop up problem and AI helped me trouble shoot it. No more pop up. I'm going to the mainland next week, I'll have someone install a sim card for my laptop. I've liked T-mobile since I switched, unfortunately they hired someone too lazy.

Amazing People, with new hires helping out. Extremely knowledgeable and was in line, at the counter…read moreand out the door! With a solution to my problem successfully full filed. Aloha

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T-Mobile Authorized Retailer
T-Mobile Authorized Retailer
T-Mobile Authorized Retailer

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T-Mobile Experience Store

T-Mobile Experience Store

3.8(97 reviews)
5.5 mi
•$$
Virtual estimates
Shipping

It's been awhile we been to this location, the environment is still the same and there's some minor…read morechanges. When we arrived we were greeted by the representatives, even though they were with other customers, they checked us in, and we waited to be served. It's best to get some understanding of what you want before you go in, cause there's lots of options to choose from. We went in to upgrade our phone and was pleased to be served right away. Sad thing is that they don't carry inventory of phones, like before and had to place one on order. Because of their current promotions, we just had to pay taxes up front and wait for our phone to arrive. They don't print anything out anymore and email you the receipts and other paperwork. I guess better for the environment. When the new phone arrives in the mail, they will gladly service us, so we can mail back our old phones. Customer service is rated number one here, and they are very knowledgeable and helpful. I recommend this place if you want the latest phone or simply want to upgrade.

My husband had to trade in his phone for our $300 discount. The wait was about 20 minutes. They had…read morefour people working the floor. They took his name and put him on a wait list. They called his name when it was his turn. They asked for his info. They turned on the phone and checked that everything was ok. They also took out the chip in his phone and collected it. They told him that he got his $300 credit and how much our new monthly bill will be. We're on the 24 month plan to pay off our phones. The lady that helped us was nice and knowledgeable.

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T-Mobile Experience Store
T-Mobile Experience Store
T-Mobile Experience Store

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Mobi - mobilephones - Updated October 2026

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