This company is a joke. They refuse to pay their employees even after working them to death. My son…read morewho is now a former employee has yet to get paid. He was supposed to have gotten paid on Monday, 04/27 and it's now Wed, 04/29 and he's still not gotten paid. Let's not even get started on the voicemail that his former boss left dropping numerous f bombs which was very unprofessional. We've also talked to a former employee who left for the same reason and he's not gotten paid as well.

the security guards are a bunch of self centered egotistical maniacs who if you don't kiss their…read moreass, will have you trespassed from the premisies. i was legally parked in a legitamate parking spot, verified by the birmingham police department, the guard said i disrespected her (for asking how i was illegally parked, to which she said "because i said so") and told bpd to have me trespassed, which the did, which also violated fmcsa hours of service.

We just had ADT installed in our home by Safe Haven. The…read morewhole process was very professional and they were able to cover the cost of all equipment because we are new home owners. The technician (Joe) was amazing and very informative. Highly recommended, especially if your a new home owner. *We also got an insurance discount for getting the system

I am leaving a 1 star review solely for their Birmingham, AL sales rep ERNEST. Safe Haven Security…read morecustomer service receives 5 stars in helping me fix his *unethical doing and misrepresentation of the company's mission in providing safety. As a first time home buyer, we were receiving a lot of calls and had a lot of things on our "check list" to prepare for purchase of the home and moving. ERNEST used my realtor's name to gain my trust to get me to answer his call. He ONLY mentioned ADT not the full company name. In our correspondence I CLEARLY said I am happy to answer some questions but I will need to speak to my partner and call back to confirm. I NEVER called back to give a verbal or WRITTEN confirmation. He used my limited information to create an account, scheduled an install date (DID NOT make me aware), which happened to be when I was out of town with a dead phone (bc why not unplug I was unaware I was needed). My BF answers the door (which by the way DID NOT even confirm text that was sent assuming it was spam bc I knew nothing of Safe Haven Security). and assumes I agreed to something and forgot to tell him (which is out of character for me I'm very organized). Let's them in and by the time he gets me on the phone I FREAK OUT totally creeped out strangers and who knows what company is in our home and tell them to get out immediately. Luckily, we stopped them before equipment was installed, just invasion of privacy and a HOLE IN OUR WALL. And again at that time NO WRITTEN AGREEMENT. I am in sales and baffled that they can come to your home and help themselves to your wall without a countersigned contract from person whose name is on the account (saler created not me). Never received an email to review their policies hell even their full company name. ERNEST in my opinion is a sneaky coward and should NOT be trusted, frankly shouldn't represent this company. ...oh and forgot to mention Ernest conveniently was MIA day of install and for a week after ignoring my calls to cancel whatever account he set up. Thank god for customer service bc he did NOT see his sale through at all I learned my lesson the hard way DO NOT answer phone calls even if they know your realtor and your realtor knows them. Do you research and protect yourself and home!! Hole still in my wall and a constant reminder of this lesson. Personally, I feel Ernest should pay for repair out of his paycheck (not mine or company's), but of course can't get anyone to call back to discuss that request.

Horrible. Tried to cancel my ADT service because we have…read moremoved and sold the property and they want to charge us over 800.00 to cancel. Stay far away because they do not communicate the terms of the contract and will not let you cancel unless you resign at your new location.

Worst customer service if ever dealt with. After being in the phone with them for over two hours to…read morecancel, finally get it cancelled to then revive a bill for another month of service. Called today and they never cancelled my service and have zero record of me trying to cancel. Absolute joke of a company. Avoid them like the plague at all costs.