Vivint is a rip off I was told to get my cameras taken down from my old house and installed at my…read morenew home would be free by the salesman that signed me up and by the customer service representative when I called to have them moved to now receiving a bill for $200 for a pull fee for them coming to uninstall at my old home. And when I called about the bill they want to say I have to pay 1/2 because it wasn't miscommunication on their be by 2 different people that work for THEM. DON'T GET THEIR SERVICE!!!!!!!!!! They make up fees when you were told something else so it's a 0/10 don't recommend

Poor quality, the system is terrible for the price, slow and will need maintenance. Avoidread more

They are EXTREMELY expensive. When I booked someone to come out and look at my home they didnt not…read moremake it on time. I had to call them and confirm they would be here. They showed up 30 min late because their tech had to stop on a service call but know one called me to tell me. When the tech showed up, my wife said I was stepping out of the shower and would be just a minute. The tech stated that he needed to hurry because he had a busy day. My concern is extremely poor customer service with an attitude from the get go. Plus, as a security company, you want someone that will definitely be on time, not to mention my concern that they apparently only have 1 technician that does both sales and service. Rating them a 0 and I haven't even got past getting an agreement. Moving on to another company or doing it my self through the AlarmSystemStore.com.

Repeated false alarms, more money on newer equipment, terrible scheduling and no return calls. AV…read moreset up done incorrectly, equipment not working and they were unable to problem solve. Have tried to use them since our house was built in 2018. Last bad experience. I'm done.

They are prompt from the phone call to order service to the finished installation. Their…read moretechnicians are wonderful and thorough in explaining everything. I feel very safe having this company as my security.

From the owner: "A Trusted Name In Security Sestems" At Tamburello…read moreProtective, we offer many different types of security systems and cameras for homes and businesses. All of our security systems can be monitored by our own local Central Station. Our friendly Central Station Operators are there to assist you 24 hours a day and 7 days a week.

Brian and Bryan did a great job. They were so professional and so quick. Grateful for these guys…read more We definitely will be calling them in the future if we need similar work done.

I met with their team about a WiFi improvement project, and they actually pointed me to an over the…read morecounter solution which did not require data cabling, switching, and a router. I was impressed by their honesty for my solution. If I move to a security system and cameras I'll definitely use them.

No!!! Do not hire. BEWARE. This company was assigned from my warranty on my 3 year old washer. Had…read moreto wait 8 days before they would come out. Day of arrival NO SHOW. I missed work to be here as agreed 11am-3pm. At 3:30pm I called and was told an employee had a family emergency. I called them they did not notify me via text, email or phone. I fully understood and was told someone would arrive the next day same time frame for sure. I do know unforeseen events happen. Next day, took off work and AGAIN A NO SHOW, NO CALL, TEXT, EMAIL. At 6pm, now 3 hrs late I called PL2S. No answer, left voicemail. 3 times. Called my warranty company and requested a new company be assigned. While on the phone they also tried calling, this time no answer and unable to leave a voicemail. PL2S had called their system 1 hr before and changed it to the next day without notifying me. I can't gamble another NO SHOW financially. Even if I could honor, respect and INTEGRITY is completely lacking from this co. THIS IS A GENERAL HANDYMAN CO. Not surveillance or security only.

I DO NOT RECOMMEND this company ( if it is a company). Maury Long showed up fast to get paid but…read moreonce he got the money he lied twice about the day he would come do the job. Friday no show and he didn't answer the phone. Saturday no show and he didn't answer the phone. That's 2 days he said he would come and someone waited for him. Here it is 5 days later and still no returned call from him.

Run far and fast from this guy. Will take your money and not deliver as promised. Is not honest…read moreabout work completed and wiring looks like it was done by a 3rd grader. Does not even put in a full 8 hour day onsite.

I have used this company at both my home and office. At my office, they installed "smart"…read morethermostats which never worked properly and a security system. The installation on the security system was amateurish at best. They scuffed up the wall in several places, drilled an unnecessary hole in the wall and then left it and even knocked a picture over and broke the frame. At my home, they were paid $20,000 to install a theater projector system, security, cameras and whole house sound. They also installed smart thermostats and garage door openers. The whole house sound NEVER worked properly and eventually they quit even taking calls to correct the issues. We ended up hiring another company to come in and clean up their mess. We contemplated suing them but decided not to waste the time or money. Would not recommend ever.

Tricked us into a 3 year "contract". Asked to cancel and willing to pay a small fee, but was told…read morewe would have to pay the entire service total for all three years to cancel. Very shady business practices. No bueno

After moving into a new house and me going out of town, we were in the market for an alarm system…read more We went back and forth on going with ADS or its much bigger competitor. My wife's parents have ADS and have been satisfied, so that is what we chose. We procrastinated so bad that is was the week before I was leaving before we called. Once we did call, the salesperson asked if he could come over right then. Surprisingly fast service. He looked through everything and determined what small things needed to be done. One of the sensors on our back shed was dated and needed to be replaced. He gave us one he had in his car just so we wouldn't be charged when the installation. I believe he came over on that Friday and we explained our sense of urgency with my pending travel coming up. He said no guarantees, but he would make some phone calls to see if he could get it to happen. He got us scheduled to be installed that following Monday!! Everyone we have dealt with has been extremely friendly and helpful. Our salesperson gave us his cell number and said to call any time we have an issue. When our new puppy was setting off the window break with her occasional whining, he discussed a solution and got someone out to get it fixed. We have been nothing but happy with our experience.

Huges assholes...charged me over $6,000 for work that after the fact 2 other AV companies estimated…read morefor me was less than $1,000.... ultimately my fault for not getting other estimates upfront......GET OTHER ESTIMATES!!

Can't get them to come out to fix my Moms home theater system. They installed the system but they…read moredon't want to maintain it. She's been trying for so long. They just blow her off. Just wondering why they're in business?!