Vivint is a rip off I was told to get my cameras taken down from my old house and installed at my new home would be free by the salesman that signed me up and by the customer service representative when I called to have them moved to now receiving a bill for $200 for a pull fee for them coming to uninstall at my old home. And when I called about the bill they want to say I have to pay 1/2 because it wasn't miscommunication on their be by 2 different people that work for THEM. DON'T GET THEIR SERVICE!!!!!!!!!! They make up fees when you were told something else so it's a 0/10 don't recommend read more

Poor quality, the system is terrible for the price, slow and will need maintenance. Avoid

Minus 5 STARS: I moved from a condo to a house April 2024; had my Vivint system reinstalled at the house 4/20/24. Approx May 2-3, I noticed I had not heard the deter noise when I passed by the outdoor camera. The app showed the camera had not worked/recorded since April 27, (7 days after installation). I park by the camera daily, so there should be a recording eveyday. I called cust serv & they had me running around like a chicken w/its head cut off (go outside to the garage; unplug camera (twice); get on ladder to check something on the camera (it didn't matter that I told them I had 2 bad knees & didn't feel comfortable climbing a ladder). After 30-45 minutes I couldn't tolerate it anymore & ended the call. When I calmed down I called again & the rep wanted to take me through the same script. They said the alterative was to send a tech for $100. I told them that after 7 days, clearly there was an issue w/the system & I should not have to pay. I finally agreed to have them send a tech. May 17, 204 a different tech installed a cluster of plugs/adapters that are so unsightly & bulky on my wall, I have yet to find anyting to hide them. I saw all of the plugs while he was working and I assumed that they were necessary as he was working and that upon leaving, he would remove this contraption. I didn't notice they were still there until after he left and was dismayed that he thought I'd be okay with this visible protrusion of plugs that I can in anyway hige and prevent the unsightliness. Not only that, but the adapters didn't solve the problem. I'm still consistently having same issue w/outdoor camera and the doorbell camera going offline. Last night 5/30/2024 I contacted cust. serv. about the same problem. He ran thru the same script & wanted me to do the same tasks which I told him that I had just done 10 minutes prior to calling customer service. After 20-30 minutes I left the chat & went 2 sleep w/cameras offline. Going offline, particularly the backyard outdoor camera (which is my primary concern) is a continuous problem that occurs multiple times a week. Customer service is horrible & after less than 30 days I should not be having these issues. The last thing I feel is secure w/a Vivint "insecurity" system. I absolutely hate this company. Character limits prevents me from detailing full extent of my dissatisfaction. These security system contracts force you be tied to the company even though their products and service are both subpar. read more

Vivint - From 1 plug to this cluster of plugs that did not solve the problem. - Security Systems Near Me - Birmingham, Alabama

We recently sold our house and I told the representative from Vivint that we would need to transfer service to the new owner. He explained that I would need to pay off the equipment first. I paid the equipment off which cost over $700. Our house sold and I was still getting charged two months after moving out and no longer using the service. I called Vivint back and told them that I was still being charged they then told me that I still had to pay $772 for the monitoring fee. I was not told this when I spoke to the representative. I got charged for equipment that rarely worked and then continued to be charged even after paying the over priced equipment off, for a monitoring fee in a house I no longer lived in. Customer service just kept telling me there was nothing they could do. I will never use Vivint in any other home I own read more

Customer 'service' is overseas and do not actually speak English. (They can barely be understood, if at all.) Installers cancel at the last minute multiple times. The door locks randomly unlock themselves in the middle of the night. Too much money for NO service at all. This company is an overseas scam operation. EDIT: Funny that they would respond with "please call us" when the 3rd-world customer "service" IS the problem. If they had ANYBODY in the USA that I could call, it might be resolved. They're a bad joke with no punchline. read more

Got this for my home a year ago. It's been horrible. Every two or three months there is an up charge of a couple dollars for the "service fee". The company they finance the equipment through (fortiva) is absolutely HORRIBLE. Unfortunately I can't switch until I pay the equipment off but once I do I'm switching to adt. read more

This is the worst "Smart" home security business we've ever dealt with. I wish I could give it less than one star. When the sales guy approached us he was cool and easy to talk to and was very relatable. He told us we had a weeks free trial. But, after we realized that half the time it didn't work or it was really slow and we could just build our own (higher quality) smart home security system for 5x cheaper than the premiums they charge, we called customer care and, after waiting for well over 45 minutes to speak to someone, found out that it's actually only THREE DAYS! Then, we decided to message the sales person to say we would like to return it, he got upset and said, "I should have known you were the type of people to do something like this". When we had it installed they had people out here within about two hours. Now they're telling us it's going to take a few weeks for them to get out here to uninstall it. We've already bought a Ring doorbell and can't install it because we can't remove the Vivint doorbell first. Also, I feel like I should just mention how when he came to our house he wasn't wearing a mask when he walked up, nor when he was in our house. Now he's asking us to wear masks, in our own house, when he comes back. read more

I just had a very negative experience with Vivint. Yesterday a door to door salesman approached my wife here in Colorado and then later I joined in. He made promises repeatedly to both of us that the cost of equipment would be covered by us having a sign advertising Vivint in our yard for 5 years. This got us talking with him and we ended up going with a system. It's our fault we didn't do some research first, but afterwards we looked and saw that the prices were very inflated and in fact we WERE being charged for the equipment. We feel completely lied to, mislead, and duped. We are now in the process of having the system completely removed. But we'll never get back all the time and energy we've wasted! If you want my advice, avoid Vivint! read more

Called to get services started as we had enough of Brinks. Was told once they ran the credit that we qualified for 2000.00 worth of equipment. Was told to pay 47.47 on the phone and 21.00 and some change when the technician came out. We were scheduled for one day, the tech calls and says he hopes he will see us at 5, we waited until 5:30 and we called the office and let them know no one had shown up. Our account was credited twice for a total of about 450.00. Well someone finally arrives for the reschedule set everything up showed us how it worked, and the next day we noticed our card was charged for 500.00. We called and was told for about two weeks we would be issued a refund. We called after we didn't receive it on the 18th as finally promised and we were told that since our equipment did not add up to an amount that was eligible for financing, after all the credits they gave they just took the amount out of our account for the remaining balance on the equipment. We have paperwork that says finance, we have emails that say we would get a refund of not only the 494.00 put the initial amount we paid as well for 47.47, and we are only wanting our 494.00 back. This company has been giving us the runaround and is not willing to give us our money back. read more

I have Vivint and Love it! They have the best Doorbell Camera ever! They are extremely professional and provide fast service. Best value on the market!!! read more

I had Vivint in Georgia and had break-ins at home not once but twice with the service. The response was extremely slow and police were not notified until after I showed up at home. I would not recommend this service to anyone. The cost is higher than other services and the service is terrible. read more

Do not waste your time dealing with these people. They use predatory contracts and fine print in their contracts in the attempt to make it as difficult as possible to get out of there contract. Moving from one location to another was a nightmare. Screw up after screw up. Am switching over to another alarm system and of course they are trying the darndest from keeping that from happening. What a terrible way to run a business. They are many other options out there. STAY AWAY from Vivint!! read more

Great initial customer service. Unfortunately, once you sign a contract with them you are out of luck. I had Vivint for a year and had issues with the alarm's cell communication the whole time(this is what lets vivint know someone is breaking into your home!) Every time I expressed concern I was assured everything was ok. Now finally a year later I'm told the alarm had never and would never work properly at my house due to a lack of cell coverage in my area. They politely offered to let me out of my contract and refund me for my last month's payment, however the fifty dollars a month I had paid for the last year for a service that wouldn't work is theirs to keep. On top of that they refused to cancel my service until they received notice of cancellation in writing. I will find another alarm system ASAP and will never do business with them again. read more

I have Vivint Smart home Security and it works more than just a security system!! They knocked on my door and the sales man, Marcedes was so nice and polite. I didn't feel scammed at all and when they installed the equipment it was quick and easy. Thank you Vivint for protecting my home!! I definitely recommend to anyone who wants security, for a good price and great quality cameras and alarms. read more

I waited 9 hours waiting for the service person to show up. I called to let them know that the service man didn't show to find that fired him. They didn't bother to call and let me know. I wonder if there security system is also that way. I do not recommend them to any one. read more

I wish zero stars was an option. Stay as far away from this company as possible. Dont just take my word for it, research them and check their Better Business Bureau reviews or any other site you trust. Their sales people will flat out lie to your face. They are very pushy to get the sale and will say anything you want to hear to get you signed up. If I ever see a Vivint sales rep at my door again they will be asked nicely to leave my property once...if I have to ask twice the police will be called, that is how much I dislike this company. Lies lies lies. Do your own research please and you will see literally thousands of people saying the exact same thing. read more

Since we had our alarm system installed by vivint we have had nothing but problems. When the original guy came out to install the system he couldn't get all my cameras to work and they had to come back about 6 different times before everything was working. Actually about 7 times I think. Then not long after install was finally complete, I started having problems with my door lock. I was locked out of my house 3-4 different times. They came out and replaced the door lock 3 or 4 different times. So I had 2 or 3 "faulty" door locks. My cameras wouldn't work properly. They had to have someone out several times for that. Like 4-5 times. They will still go offline quite often. The app doesn't work half the time. I use the app to close my garage when I leave every day and 7 out of 10 times it won't close and I will have to get out of my car and go close it by using the button inside the garage. The app will tell us the garage doors are open when they aren't causing us to turn around to check them. It will say the front door is unlocked when it isn't. It will not work at all sometimes saying please try back later. The secondary panel currently isn't working. Hasn't worked for over a week. Today was my first off day to call about it. I get home late a lot because its also allstar season for my son and he has tournaments or practice at least 6 days a week so when we get home the last thing we want to do is spend hours on the phone dealing with these ongoing problems. My doorbell camera when pushed in, sometimes it works sometimes it doesn't. My app will normally notify me when someone rings the doorbell but the actual doorbell sound from the panel won't go off. It didn't work at all about 2 months after installed and had to have someone out for that. Our other cameras go off line all the time on the app. My main purpose for getting this system was to be able to see my house/yard when I'm not home because we had a string of break ins in my neighborhood right before we got it. And no I don't live in a bad area $400,000 home. But when I log into the app to see the cameras like I said a lot of the time it says some if not all are off line. It's not my internet, I have the fastest internet you can get with AT&T and ALL my other items work great! We had ADT before with one camera and NEVER had problems! We switched because a friend referred us and we wanted more cameras. Also when the doorbell is pushed (someone rings it) sometimes it won't work on the app for a while. The camera for it won't work for a while. When I call customer service most of the time the people are helpful but I have got a few people that have been very rude and not helpful at all! They have given me some credits for all the problems up until today. They said they will not give me any more credits after this. So basically when I have to call again about one of the products not working properly it will be an oh well we will send someone out and charge you for it and it will work for a while and then I will be back in the same situation. You can clearly look at my account and see the amount of times techs have had to come out for the same issues. The gentleman I spoke to today seemed to think the credits I received in the past should make me not call. It's getting to be comical! I had ADT for 16 years prior to you guys and they are about to get my business back! With all the problems I've had it makes me wonder if the monitoring is really doing what its supposed to do. I did have to call once because the alarm went off and no one called. That was a one time thing but who knows what's really going on. They have had about 4500 complaints through the BBB. I wish I would have saw that before I got this because I would not have went with Vivint. I know I'm leaving out a bunch of stuff that's happened but I'm tired of wasting my time with this. I was on the phone for over an hour earlier. Oh and then they wanted me to wait from today to July 9th before they could send someone out to fix the panel that isn't working. lol Yeah that's not going to work. It's really pathetic that I pay a monthly fee for all this and since day ONE., OVER a year, nothing has worked properly. But they think I'm wrong for calling and complaining or wanted to be compensated for taking off work a million times to be home so someone can come fix, refix and refix the same things over and over again. And then you have a contract that won't allow you to just drop them because you will still have to pay for the equipment and monthly service. All I want is for all the products that I am paying for to work as I was told they would. I don't think that's asking to much...... I asked a supervisor to give me an email to a higher up or a voice mail to someone and was told that he isn't allowed to give out anyone's info. So basically you get the people that answer the phone and that's it. I want to speak to someone that can actually do something. Not a customer service rep or tech, not a supervisor read more