On Sunday, 06/05/16, we honestly had THE very WORST experience EVER at a restaurant. EVER. I don't know if everyone working was brand new, right out of high school, there were no managers there at the time, or they just didn't.care.at.ALL. IT.WAS.BAD. My husband and I truly thought we might have been on one of those "Candid Camera" shows to see how we reacted to such HORRIBLE SERVICE.
From the moment we walked into the restaurant and saw all of the hostesses and servers (about 5 total) sitting at the bar, ignoring us, we should have known it wouldn't have been good...But we decided to stay and try the "new sushi place" out. We asked to sit on the patio (the sign said "Patio Open!"), and were seated by Hostess #1. The entire patio was empty, no patrons. Hostess #1 told us how slow the restaurant was that evening and that we were the only ones there (which was tacky, in general) .
On the patio, there were a number of larger tables (4-ups) and some very small tables (2-ups with not much room for a bunch of sushi platters that we were about to order). She sat our party of 2 at a one of the very small tables despite the fact that the larger ones, in the shade, were all wide open. If I were serving us, I would have told us, "Wherever you'd like to sit!"
Anyway, about 5 minutes later, Hostess #2 came out with 2 glasses of water. She said, "Can I get you anything more to drink?" We both said, "Yes, thanks." And quickly looked down at our menus to see what sort of beverages they served. But after only a very quick moment, Hostess #2 said, "Okay, well, someone else will be out." Wait, Hostess#2, .....Didn't you just ask us if YOU could get us something more to drink other than water!?! Weird. But we kept with it and didn't make a scene whatsoever.
About 5 minutes after that (a full 10 minutes after we were seated), Hostess #2 sat a table of 3 RIGHT NEXT TO US on the wide open patio. FYI, Hostesses, people don't like to be sat RIGHT next to another party when there are no other parties around...Makes patrons feel crowded, uncomfortable, and we can hear each other's private conversations! Us 2 were on a DATE...We didn't like that.
Hostess #2 did not say a word to us as she walked away from seating the 3 right next to us, yet about 30 seconds later, she arrived with their waters. (again, we waited 5 minutes for water!). I said, "Excuse me, does any one or any server know we're out here? We haven't been served yet." She said, "Oh. I'll check to see who your server is."
A few minutes later, a young man comes out onto the patio, walks right past our table and asks the party of 3 next to us - who got there a full 10 minutes AFTER US - if he could grab them drinks & their food order. He did not acknowledge us whatsoever...even though we sat RIGHT next to them. This is when we though "Candid Camera" was filming us. We laughed because it was absolutely ridiculous...WHO IS RUNNING THIS PLACE, we said?!?
As he walked away, ignoring us, I grabbed his attention and said, "Excuse me, are you are server?" He said, "I'm not sure who your server is, let me go check." We were dumbfounded b/c Hostess #1 told us we were the only ones at the restaurant, so it wasn't as though he was super busy....PLUS we were seated RIGHT next to the party of 3, so we would assume we were also in his section. RIght???
A few minutes later (we had been there for almost a full 25 minutes by this point), the young man server came back and said, "Well, I have no idea who your server is, so I guess I'll take your order." We, once again, could LITERALLY not believe we had such PISS POOR service since we walked into this brand new restaurant. We would surely not be coming back again, but decided to give it a go to see how the food was....
He asked for our drink orders. I ordered "just a House Chardonnay, please"...He said, "Is Kendall Jackson house wine?" Having been a server for many years (which is the only reason why we've been SO patient with the poor service up to this point!!), I told him I doubted that KJ was their House Wine. He didn't know what else they had, so he handed me a drink menu. Oh, thanks, that would have been great if Hostess #1 would have handed us this...maybe then we would have been quick enough for Hostess #2 to stick around for 3 seconds to take our beverage order before she scurried off so quickly. Wow.
Anyway, my partner said he would have a Kirin Ichiban....Well, they were all out of that, the young server informed him. 1 small Warm Sake it is, then .I've been a bartender for many years, and can eye a 6oz and a 9oz poor quickly....When my Chardonnay came, it was probably a 4oz pour. And the warm Sake bottle was only 1/2 way full. What a rip off.
At the same time, along with our entrees, we also ordered the Spicy Garlic Edamame as an appetizer. When the Edamame came out --- 2 minutes before our food --- it was the basic Edamame with sea salt, not the spic garlic version we ordered. read more