I wasn't going to do a review, but since it had been 4 months and I don't have a functioning…read morekitchen or counters, I decided that it is paramount. I hired K Alexander Kitchen and Bath Designers to help me get my dream kitchen. I had formica laminates but wanted Quartz. I know that they're more resilient and less maintenance than Granite. I did my research and found K Alexander and met them in person. The showroom is beautiful. I was going to also add the bathroom tile replacement, too, after KJ Natural Stone improperly installed it but refused to fix it. I am having surgery in September, so I needed to get everything done. I was told that it would only take a couple of weeks. Aug 10, 2024, my kitchen is still incomplete. I thought they were a one-stop shop, and everything was done in-house. They subcontracted with Brian at Natural Gallery. I picked out a beautiful stone from MSI called Calacatta Laso Ora. The stone wasn't fabricated correctly. Some areas were matte and others shiny. The bull nose edge was completely rough and dull. I was told by Monica and Brian that the sheen or lack of it was because I kept my blinds close, and it was merely lack of light. MSI supervisor came and thought that it may be the light but also that it wasn't properly cleaned, and she noticed the edges weren't fabricated right. The faucet hole was drilled in my home, but it was off an inch from the center of the sink. I ordered a standard depth sink, but it seemed deeper than 9. I had an over mount in the laminate, so the depth could be different because of the stone height. I have major back injuries that I can't stoop or lean over a sink. The sink was changed out, but Brian ordered a single sink, not the 50/50 undermount. That was swapped out, and a dry bar 6 inch sink was installed. The plumber told me that it was too shallow and would cause water to spray all over and cause me to slip and fall. The bull nose was also a hazard because it allowed the water to cascade over the countertops, damaging the wood cabinets and eventually dripping onto the floor. Both K Alexander and Brian knew that I am a fall risk. The bull nose was recommended (even though it is an upgrade) as a safety feature by K Alexander. Brian's foreman wasn't particularly concerned about cleaning behind himself and he often rushed through to go to the next job. He was supposed to polish the stone for consistency but refused. There's a papertowel sheet in the drain to "block sewage fumes" I have Lupus so I can't smell toxic orders. I stay out of the kitchen as much as possible. He cut the brace in the cabinet that would support the weight of a full sink. I have to get that repaired when it is hooked back up. The seams and veins were off terribly. The plumber was so upset that this was the work that they expected me to accept. They were paid in full up front, so it wasn't that they were concerned with pay. When Brian finally agreed to warranty the county because it wasn't fabricated as the printout showed, he told me that the only way that he'd agree to remove the counters is if he could come get the existing, do a template at the shop and drill the hole there. Now, keep in mind, I was told that the hole had to be drilled here. Also, he had the template. I thought that he'd just try to fix the damaged counters and pass it off as the new stone. I begged him to leave the existing one until the other was installed and just do a swap. He said that that isn't how he did business and if I didn't like it, he wouldn't do the job. I conceded. Oh, I forgot. When he ordered the warranty stone, I asked for the ETA. He kept saying that it hadn't arrived. He would respond short and curtly so I started keeping texts and emails as proof. After multiple texts about the arrival, I called MSI. They told me that the slab was ordered in June 25 or June 26 and delivered within 2 days. Brian kept telling me that it hadn't arrived. I told him that it was odd because, MSI told me that it was delivered. He blamed the employees for not telling him. I questioned if he's the owner, shouldn't he know what inventory he had coming and going. I finally cut ties. I hired another company, and in 1 week of getting the order, measuring, getting a lazer measurement, and picking out the stone, it will be installed on Monday, August 12 with a full warranty. My sister asked me how do I always pick companies that take advantage of me? Brian did remove the counters, so that saved me money, but the frustration of having to wash my dishes in the bathroom since May has been stressful. I was blamed for changing faucets from a more masculine to a less bulky, but the maker is the same, and the hole was the same. Change orders are a part of construction, and unless they are major, changes are expected.

Joanna did out kitchen renovations for my family and she was phenomenal. She speaks Chinese as well…read moreas English which helped in the communication process. We checked all the countertop renovation companies (seriously all of them) around and natural gallery had the lowest prices of them all. There was a slight mistake in the sink cutout so she replaced and recut it immediately. We didn't love the color of the stone we picked out so since she had to recut-- she let us pick out another slab at no extra cost. I'm sure this was costly to her but it goes to show she puts her customers first. Her integrity is amazing and we will definitely use natural gallery for future renovations! FYI the stone we choose was a quartz called Carrara romance!

I worked with Jessica on my project, and was nothing but pleased. The pricing I was quoted was…read moresubstantially less than other installers in the area. That allowed me to modify my project slightly. I highly recommend UrbanSource!

I recently used UrbanSource for the first time to have kitchen counter tops installed. The…read morerepresentative Sabrina Smith was excellent. I was new to the process and decisions that I needed to make. Sabrina was knowledgable and showed great patience in answering my questions, to help me understand the process. I must have visited the showroom 2 or 3 times with questions and discussion of the project. I wanted to get this right, and Sabrina was instrumental in helping me. Her knowledge was helpful to me in making the best decisions for my project. The workmen arrived on time, and worked non-stop to complete the project. They did not rush, but took care to ensure the counters were done correctly. They also cleaned up and asked for a broom to sweep up a little after they completed the job. I am very satisfied with the counters I choose, and the installation work to put them in. I plan to use this company again, and highly recommend them.

awesome experience. Tomas and his wife are absolutely the best hands down(or hands on) dealing with…read morecountertops and backsplash. Our expectations were met above and beyond throughout the complete experience. They were on time, respectful of our home and family. It was really cool to pick out our own slab and watch it be fabricated to fit perfectly in our kitchen. they explained to process to us and answered all questions and even helped us with the small details like corner radius and overhang which we had no idea about. To keep it short and sweet. These guys know their trade in and out and I would highly recommend using them for all your countertop and kitchen stone needs. They even made a vanity top with the remainder of the slab and gave us an unbelievable deal on that. Just when I thought it couldn't get any better Tomas found a way to wow us again.

It was a pleasure to work with Tomas with Hands on Granite. He installed a quartz countertop to my…read moreisland as well as my kitchen area. He was very patient with my indecisive ides. He provided quality quartz that was a third of the price as other companies. I highly recommend Hands on Granite.

We renovated our kitchen last winter and I'm still in love with our new quartz countertops. It was…read moresuch a great investment that we enjoy every day. We shopped around and KJ Natural Stone was a competitive price. I think we chose the Calacatta Vienna quartz and it's just beautiful. Norvin was our contact and he was so helpful and friendly from start to finish. Just a note that it's free for them to drill holes for soap dispensers/etc. during installation, but after it is $195 for them to come back out. Overall, I'd recommend KJ Natural Stone and I'd use them again.

I am so pleased with the finish product, absolutely beautiful. The whole process was smooth and…read morewe were able to get our new countertops installed so quickly.

They installed the countertops for my kitchen renovation and we love the final result! Easy to work…read morewith, professional, easy to communicate our ideas and very patient. I will definitely use them again in the future and cant recommend them enough.

From the owner: Lara Marble & Granite is a family-run business that does everything in house. From Fabrication to…read moreinstallation. We offer high quality natural stone selection from Granite, Quartz, Marble & Quartzite. Cut, polished & Installed

From the owner: Very good quality in countertops and cabinets Very good solid wood cabinetsread more

We had an excellent experience working with Devon. She is so experienced and knowledgeable she…read moremade our kitchen project effortless. She worked with us every step of the way; helped with choosing the counter, advice on the best backsplash, flawless installation and great follow-up. She is fun to work with given her enthusiasm and design expertise which made us feel confident of our choices. We love how everything turned out!

From the owner: East Coast Granite offers a large inventory of countertops including granite, quartz, quartzite,…read moreand marble. Not only do we offer stone countertops of superior quality, we also install your kitchen or bath countertops to the highest professional standards. Get the job done right with our design team of countertop specialists dedicated to finding the perfect countertop materials to fit your budget. We offer free in home estimates and design consultations to help you create your dream space! We fabricate, template and install your kitchen countertops from start to finish. Done locally in house, one contact you can count on to help you through the process and coordinate your entire countertop project.

Carlos responded quickly when I asked for a quote…read more We needed our granite cut for a new sink. There was a problem with the size of our sink fitting. Carlos and Leobardo stayed longer to brainstorm and solve our problem! They are amazing and you should use them

Absolutely fantastic work! Very quick turnaround and their quote was very competitive. Our kitchen…read morelooks wonderful. Will be recommending these guys to all my family and friends.

Absolutely abysmal experience. Used vendor as Lowe's countertop installer for a 12+k quartz…read moreinstallation. Vendor took weeks to come out and measure and would only make appts on Mondays- and wouldn't give a range for time until literally the day prior. Then took weeks for the change order to "be available" "because software isn't working to accept it". They never called me for weeks- I had to pester them for the appt. Then there was no appt for weeks- but they were going to do it all the same day on a Monday- so we again had to take the day off work. Then the week before it was to be installed, they texted another appt date randomly for the following Monday. When I called, they said they had split the delivery into two dates and assigned the following Monday "automatically". They would give no reason and basically said it was our problem and if we couldn't also take that day off as well, we could cancel but they would keep the $2500 deposit but return the rest. They also told us that we would have to "notch the island cabinets yourselves". I will never, EVER use them again and I absolutely 0/10 would not recommend them to anyone.

I cannot say ENOUGH about my representative Mary Gamargo ! She is the most pleasant, kind,…read morehelpful, patient, organized, knowledgeable, representative of a company I have ever met. The product is exemplary, the process is fluid, everything goes exactly as they tell you. Thank you for having Mary representing Stone Systems !