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    Mixtura Surfaces Design

    1.0 (1 review)
    Closed 8:00 am - 4:00 pm

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    Services - Mixtura Surfaces Design

    Countertop installation

    Countertop refinishing

    Countertop resurfacing

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    1 year ago

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    Natural Gallery Kitchen & Bath

    Natural Gallery Kitchen & Bath

    (14 reviews)

    I wasn't going to do a review, but since it had been 4 months and I don't have a functioning…read morekitchen or counters, I decided that it is paramount. I hired K Alexander Kitchen and Bath Designers to help me get my dream kitchen. I had formica laminates but wanted Quartz. I know that they're more resilient and less maintenance than Granite. I did my research and found K Alexander and met them in person. The showroom is beautiful. I was going to also add the bathroom tile replacement, too, after KJ Natural Stone improperly installed it but refused to fix it. I am having surgery in September, so I needed to get everything done. I was told that it would only take a couple of weeks. Aug 10, 2024, my kitchen is still incomplete. I thought they were a one-stop shop, and everything was done in-house. They subcontracted with Brian at Natural Gallery. I picked out a beautiful stone from MSI called Calacatta Laso Ora. The stone wasn't fabricated correctly. Some areas were matte and others shiny. The bull nose edge was completely rough and dull. I was told by Monica and Brian that the sheen or lack of it was because I kept my blinds close, and it was merely lack of light. MSI supervisor came and thought that it may be the light but also that it wasn't properly cleaned, and she noticed the edges weren't fabricated right. The faucet hole was drilled in my home, but it was off an inch from the center of the sink. I ordered a standard depth sink, but it seemed deeper than 9. I had an over mount in the laminate, so the depth could be different because of the stone height. I have major back injuries that I can't stoop or lean over a sink. The sink was changed out, but Brian ordered a single sink, not the 50/50 undermount. That was swapped out, and a dry bar 6 inch sink was installed. The plumber told me that it was too shallow and would cause water to spray all over and cause me to slip and fall. The bull nose was also a hazard because it allowed the water to cascade over the countertops, damaging the wood cabinets and eventually dripping onto the floor. Both K Alexander and Brian knew that I am a fall risk. The bull nose was recommended (even though it is an upgrade) as a safety feature by K Alexander. Brian's foreman wasn't particularly concerned about cleaning behind himself and he often rushed through to go to the next job. He was supposed to polish the stone for consistency but refused. There's a papertowel sheet in the drain to "block sewage fumes" I have Lupus so I can't smell toxic orders. I stay out of the kitchen as much as possible. He cut the brace in the cabinet that would support the weight of a full sink. I have to get that repaired when it is hooked back up. The seams and veins were off terribly. The plumber was so upset that this was the work that they expected me to accept. They were paid in full up front, so it wasn't that they were concerned with pay. When Brian finally agreed to warranty the county because it wasn't fabricated as the printout showed, he told me that the only way that he'd agree to remove the counters is if he could come get the existing, do a template at the shop and drill the hole there. Now, keep in mind, I was told that the hole had to be drilled here. Also, he had the template. I thought that he'd just try to fix the damaged counters and pass it off as the new stone. I begged him to leave the existing one until the other was installed and just do a swap. He said that that isn't how he did business and if I didn't like it, he wouldn't do the job. I conceded. Oh, I forgot. When he ordered the warranty stone, I asked for the ETA. He kept saying that it hadn't arrived. He would respond short and curtly so I started keeping texts and emails as proof. After multiple texts about the arrival, I called MSI. They told me that the slab was ordered in June 25 or June 26 and delivered within 2 days. Brian kept telling me that it hadn't arrived. I told him that it was odd because, MSI told me that it was delivered. He blamed the employees for not telling him. I questioned if he's the owner, shouldn't he know what inventory he had coming and going. I finally cut ties. I hired another company, and in 1 week of getting the order, measuring, getting a lazer measurement, and picking out the stone, it will be installed on Monday, August 12 with a full warranty. My sister asked me how do I always pick companies that take advantage of me? Brian did remove the counters, so that saved me money, but the frustration of having to wash my dishes in the bathroom since May has been stressful. I was blamed for changing faucets from a more masculine to a less bulky, but the maker is the same, and the hole was the same. Change orders are a part of construction, and unless they are major, changes are expected.

    Joanna did out kitchen renovations for my family and she was phenomenal. She speaks Chinese as well…read moreas English which helped in the communication process. We checked all the countertop renovation companies (seriously all of them) around and natural gallery had the lowest prices of them all. There was a slight mistake in the sink cutout so she replaced and recut it immediately. We didn't love the color of the stone we picked out so since she had to recut-- she let us pick out another slab at no extra cost. I'm sure this was costly to her but it goes to show she puts her customers first. Her integrity is amazing and we will definitely use natural gallery for future renovations! FYI the stone we choose was a quartz called Carrara romance!

    Stone Systems

    Stone Systems

    (42 reviews)

    Absolutely abysmal experience. Used vendor as Lowe's countertop installer for a 12+k quartz…read moreinstallation. Vendor took weeks to come out and measure and would only make appts on Mondays- and wouldn't give a range for time until literally the day prior. Then took weeks for the change order to "be available" "because software isn't working to accept it". They never called me for weeks- I had to pester them for the appt. Then there was no appt for weeks- but they were going to do it all the same day on a Monday- so we again had to take the day off work. Then the week before it was to be installed, they texted another appt date randomly for the following Monday. When I called, they said they had split the delivery into two dates and assigned the following Monday "automatically". They would give no reason and basically said it was our problem and if we couldn't also take that day off as well, we could cancel but they would keep the $2500 deposit but return the rest. They also told us that we would have to "notch the island cabinets yourselves". I will never, EVER use them again and I absolutely 0/10 would not recommend them to anyone.

    I cannot say ENOUGH about my representative Mary Gamargo ! She is the most pleasant, kind,…read morehelpful, patient, organized, knowledgeable, representative of a company I have ever met. The product is exemplary, the process is fluid, everything goes exactly as they tell you. Thank you for having Mary representing Stone Systems !

    Mixtura Surfaces Design - countertopinstall - Updated May 2026

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