I wholeheartedly agree with other 5 star reviewers- MIXLAB has exceeded my expectations for providing the necessary vet meds for our fabulous dog Rocco. The antibiotic was custom crafted for flavor and ease of treatment and, Rocco is on his way to feeling better!! Thank you MIXLAB for the immediate phone support and overnight delivery. read more

My first order with Mixlab got off to a rocky start during the ordering process. I reached out to customer service and was super impressed with the quick responses and exceptional effort to resolve my issue and get me the Rx I needed for my cat. read more

I've had a wonderful experience with Mixlab! They've been incredibly helpful when it comes to ordering hard-to-find medications for my dog. Having a reliable pharmacy that makes getting her medications easier has been such a relief. What I love most is the extra care they put into every order. They always include a little dog toy in the package, which is such a thoughtful touch! It's a small gesture, but it really makes the experience feel personal and shows that they care about the pets they're helping. Excellent service, thoughtful packaging, and a company that clearly understands how important our pets are to us. I highly recommend Mixlab to any pet owner, especially those who have difficulty finding their pet's medications! read more

This has been a great company to deal with. Feels like old times now that in the 21st century we have lost professionalism, respect, decorum, and every other mode of humanity. Very professional, responsive, very helpful, and even a cute little toy included with each order. There is also a catchy voicemail msg. too that I can't exactly remember at the moment. Thank you!!! read more

We've been getting our foster dog's chemo meds for some time now. They have always arrived on time except for a couple of occasions when the vet didn't call it in. Mixlab sent them out immediately when informed. They always respond to inquiries right away. And, the meds are in different colored capsules which is more helpful than you might think. read more

All the staff are helpful and pleasant. Answer all your questions and always receive my Pets medications quickly. And also the enclosed small toy is such a sweet gift Thank you read more

Very fast professional service! When I called with questions a person answered the phone immediately and was extremely helpful. The medication came fast well packed and clearly marked Will use this company again ! read more

Very positive experience. The staff is friendly and helpful and they are actually live humans so for seniors like me this is a big help while communicating. Deliveries are on time and the products are high quality. read more

Like many other pet owners here, it seems, I had a great experience with MixLab's fulfillment team. When my order didn't arrive on time (and I forgot to check up on the status), a customer care rep followed up with me, saying that they had noticed "tracking info was a little off." Within one day, they had a new order shipped to me, and I got it one day later. Most businesses might think, "Ok, I shipped the product, it's out of my hands now," but MixLabs did the opposite! Thank you so much for your sharp eyes and careful monitoring of your products, to ensure that orders truly arrive at their intended destination! read more

It was my second time getting bunny antibiotics shipped to me, prescribed by my vet in Scotts Valley CA. I didn't run into any problems the first time, which was about a month ago. But the order I placed last week was a whole different story and quite frustrating. I ordered the medication to be delivered on Friday. The day before, I got an email apologizing that there would be a delay, with updates to come. I got no update after that, so I contacted them two days later to understand what was going on. Apparently, for the current base they had available, the 60-day dosage prescribed by my vet would expire prior to 60 days, which was causing the delay as they were waiting for a new base. They offered to just send out a 50-day supply if I preferred and they could ship same day (an option they failed to communicate with me days earlier). I agreed, as this could be life-saving for my sick pet where every day counts especially for small animals. As it turned out, they never shipped it that day, nor did they update me until I reached out yet again after waiting another two days. I ended up getting the antibiotics a week after my original order was placed, exceeding the expected delivery date more than I'm comfortable with. For a place that prides itself on good communication and speedy shipping, they did a pretty bad job this time around. Such a disappointment. But the real victim here is my rabbit, because he's the one who suffered from all this. So, although I appreciate their transparency in situations like this, they seem to be inconsistent and unreliable based on my experience, hence the 2 stars. read more

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This was sent to me by Melissa from Mixlab. I had to put my little Shih Tzu mix dog down and I was heartbroken. Her response was so sweet and caring. It meant so much to me. Kathy Hi Kathleen, We're honored to have been a part of Presley's wellness team, thank you for trusting us with his care and our hearts are holding you close in this difficult time. Please reach out if you need anything else and hang in there. Melissa K. Care Specialist Mixlab Pharmacy read more

Mixlab - Pet Services Near Me - Los Angeles, California

Phenomenal product, delivery (always with a furry friend joke and gift for our kitty!) and stellar customer service. Communication consistent, clear, from all the peeps. So thankful to have such a reliable professional company in our 18 yr old cat's corner! They care!!! read more

Very professional, friendly, took the time to answer and HELP with questions in regard to my dogs medications and helping with compounding a certain med. Great business, and the pharmacist was courteous. read more

I don't know how this place has positive reviews. They are as fabricated as every single promise this pharmacy has made to me. My chihuahua needs seizure medication. Not a supplement -- a critical medication that cannot be missed without serious consequences. For 5 months, this pharmacy has failed to reliably fill it even once. Here's what their "service" actually looks like: Told it's ready show up in person not ready Send a courier not ready Call them no answer. Ever. Text ignored Email silence Sign up for Automated Refill Delivery never filled, never arrived, apparently doesn't exist Five months of false notifications, broken promises, and zero accountability -- while I scramble to get life-critical medication for a small, vulnerable animal who depends on me. If your pet is on any medication they cannot miss, do not gamble with this place. Real pharmacies exist. Ones with staff who answer phones, fill prescriptions, and do what they say. This is not one of them. One star because zero isn't an option. read more

I am so impressed and beyond satisfied with the service we got at MIxlab on Monday, August 31. Mixlab fills a prescription for our elder ferret, Mitsy. In the most recent refill, the delivery service hadn't updated the tracking info after a week since the order was placed. I called Mixlab to see if they could find out the status of the order. The person who answered my call Was On It. She knew the medicine we needed, saw the order date and checked the delivery service's info and surmised that the order was probably lost. I expressed my concern that Mitsy would be out of her medicine in a couple of days and she said she'd take care of it. That was Monday afternoon. We received Mitsy's medicine Wednesday. Thank you Mixlab! read more

Mixlab - Mitsy - Pet Services Near Me - Los Angeles, California

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had a question about a new medication that my dog was gonna be starting and I wanted to know if taking the new medication along with his acid reduce reducer pill in the morning would be OK at the same time and the pharmacist was great in answering my question and there was no worries on my end after the pharmacist answered the question I had mixlab is great!!! read more

Fantastic service and the care for my dog has been loving and compassionate. Fast and efficient. On the phone they ask the right questions and make informed recommendations. read more

I always get my cats' meds on time. Even when there was a problem with my address, I got the meds the next day!

There was a mistake when they delivered my pets prescription They brought it to the wrong house and wrong city I called and they immediately took care of the problem Very professional, very polite and just extremely nice It was very refreshing talking to someone on the phone that was genuinely nice read more

I found them very easy to communicate, order, and refill medications. Excellent customer service.

My Vet prescribed a compounded eye solution for my dog from Mixlab. Mixlab is very easy to work with and service is really fast.

My Experience is one of THE WORST supposedly there is a manager her name is BRENDA, since Feb 2026, she would call me back, but till now no call. The pet medication is ALWAYS LATE, and they are professional LIERS, their excuses that (they called but didn't get a response, where is that no calls shows on my cell) another lie, (the delivery wasn't complete, all the other deliveries to the building comes through, except theirs, the building doors always open, but it seems they want to drive through to the third floor) another lie (will call you back) but no one calls back. The employees Mat, Shannon, Daria, Nala all are very professional liers. They deserve ( - 10 ) read more

Excellent, super responsive service. I am so thrilled with this company. Whenever I contact them, I hear back right away. They work great with my veterinarian. read more

I love this company!! I absolutely love their customer service department. So friendly and professional and knowledgeable!! Absolute pleasure to call. read more

the staff treated me with kindness, patience, and compassion, taking the time to answer every question. Their dedication, attention to detail, and sincere concern for my pet well-being made a lasting impression. It is rare to encounter such outstanding customer care, and I truly appreciate the support and commitment they provided. read more

Everyone I've talked to is very nice and efficient.. They care about pets and even send toys with Rx's. read more

I'm a huge Mixlab fan. They have tons of flavor options and were incredibly helpful when my cat stopped tolerating pills and was getting picky with flavors of the liquid compounded meds and made recommendations that got him back on track when my vet was at a loss. They're extremely responsive via text, helpful with the portal and coordinating with my vet, and even send refill reminders before you run out in case you forget. The facility is modern and clean , the staff is compassionate and readily available via call or text, and orders are consistently ready faster than quoted. I also love the little toys and extra syringes included with every order, and their 6 PM closing time makes pickup after work easy. Slightly more expensive than Chewy, but the options and exceptional service are absolutely worth it. Ori, Sydney and Ben have been great in navigating my old man's golden years. Highly recommend! read more

Mixlab - 19 year old Goldenboy is so grateful for Mixlab - Pet Services Near Me - Los Angeles, California

Very positive experience with pet pharmacy Mix Lab. Needed cat sedative which required a prescription. My vet had recommended another pet pharmacy, who quoted me a price 3 Xs more than Mix Lab. Had contact with 2 ML Customer Care staff and 1 ML Vet - all extremely courteous, knowledgeable and patient. 5 out 5! Highly recommend! read more

Mixlab is awesome! I honestly don't remember how I got hooked up to them.... I think maybe my vet was trying to save me money so she sent an RX to them and they texted me and it couldn't have been easier. They texted me to give them my address and card details and the prescription was dropped off in maybe two days. They also keep me aware of when it's refill time and if my vet needs to approve them. My first order arrived damaged in shipping and it was replaced instantly. Highly recommend. read more

I honestly have no idea why they have such positive reviews. Literally every single order I place with them takes over a week to ship. I get a "we're sorry your order is taking longer than expected to ship" message every single time. Even when I pay for expedited (same day or 1-day shipping) it comes at least 2-3 days late. This is completely unacceptable for a company who is providing critical medication for my pet. I really hate that they bought out our local pet pharmacy because the quality of service is absolute trash now. read more

i have used mixlab many times over the past 5 years. they go the extra mile to work with me & my vet. their customer service is really great! they communicate well, & really came through when i needed a medication for my kitty urgently! read more

I ordered an urgently needed medication for my pet on April 7th with an April 8th delivery option. 4 DAYS LATER I get a text saying that the medication is out of stock and will be available to ship in 1-3 business days. It has now been 10 DAYS since my order was confirmed and I haven't received so much as an update. This is totally unacceptable for a medication that could be the difference between the life and death of my pet. read more

Mixlab - Text conversation with Mixlab - Pet Services Near Me - Los Angeles, California

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These folks are excellent. They are right on top of your pets needs, will contact you ahead of time for upcoming refills needed and are compassionate and loving. Highly recommend. read more

We have had our new puppy for three months now and started using mixlab because that is who our veterinarian outsources their prescriptions to. For both months now we have had terrible communication and our medicine has been on backorder for our dog. It is overdue and I asked them to figure something out and they told me that I would have to deal with our vet veterinarian to get a different type of prescription after waiting 10 days to hear back about our current prescription. This is after they charge my card which seems to be the only thing they do on time. We have just told our veterinarian that we are going to find another veterinarian who doesn't use mixlab to outsource the prescriptions because this has been so frustrating and the time that we have had to deal with it is unacceptable. By far the most inept customer service I've ever experienced. read more

Excellent communication for order. I feel the company r cares. Included a little dog toy with order.

Mixlab has the ability to compound medications for my 16 year old cat for both liquid oral and topical administration, routes not usually available via mainstream pharmacies and veterinary clinics. She has several chronic illnesses which are under great control due to the superb service that Mixlab provides. And she loves the toy that comes with each delivery! read more

Mixlab is incredibly easy to reach and every team member I've spoken to has been professional and kind. My cats prescription is ready when I need it and ships fast, and always comes with a toy! They really seem to care about your orders and your pets and it's fantastic! read more

Excellent speedy delivery and contact I had a question and got immediate personal service and my question answered. A professional organization one that is there for you. read more

As you can maybe tell from my previous review, I've never been an unreserved fan of Mixlab. I used them for years because they were the only place I could get a common medication in an unusual dosage, and that convenience was worth the various customer service headaches. I've finally had enough, though. They're unresponsive and incompetent, and I am fucking done. For a business whose whole pitch is that they make your life easier, they sure did a good job making my life unnecessarily difficult. I can't even say how many times I had to call or text them because a prescription ran out and they didn't bother to tell me. Admittedly, I've been less on top of my dog's prescriptions than I should be, but that's why I authorized them to reach out to my vets and get prescriptions renewed on my behalf. Last month, I ran out of Benazepril, one of the two medications I was getting through Mixlab. I wasn't worried about it because I had a Mixlab package sitting unopened from a week earlier, and I figured it was the new bottle I needed. I was stunned to find that it was actually the Amlodopine, which I wouldn't need for another couple of weeks. (This is a smaller complaint, but the timing of these autorefills was also suspicious--we always had more than we needed, and I suspect Mixlab inflates its revenue by sending like 20% more pills per month than strictly prescribed.) I immediately texted to ask what became of the Benazepril and had to call hours later to get through to anyone. Turned out, they'd just reached out to our vet and were waiting to hear back, and they 100% blamed the vet for the delay, even though they had taken it upon themselves to reach out and take care of the prescription. It took another day for the prescription to go through, at which point my old dog with heart problems had missed two doses. I asked for same-day shipping and requested they waive the fee. Care to guess whether they agreed to refund me the $13.95? The Benazepril came that day, but Mixlab took no responsibility for their mistake, and made no attempt to make things right (I was honestly kind of astonished that they didn't spot me the shipping). I told them this would be our last order, and they could not have cared less. And as long as I'm complaining, I've never been a fan of the cheap little toys they send out with every order. I tried unsuccessfully for months to opt out of receiving them, but they were incapable of offering that level of customer service. I've switched to Chewy and regret all the years I wasted dealing with Mixlab. Good riddance to a regular source of stress. ETA: Thank you Frederic for the apology, but your response is (intentionally? I don't know your life) misleading. It appears you did refund the same-day shipping, not to make up for the lapse in your service (I know you were waiting on vet approval, but when you have taken on the responsibility of getting said approval, it is on you to get it in time) but over a month later, in response to this review. read more

mixlab bought my brothers compounding pharmacy. i was worried about working with someone else as I knew I could depend on SBH. Mixlab has worked with me and everything has worked out well. I get constant refill reminders, shipping information, immediate response when I have a question, the packaging is really nice. I also enjoy the jokes on a separate card they add to my package. Thank you Mixlab for keeping my African Grey "Bailey" in top condition read more

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