Today was the first day that I used The Mutt Puddle and I was extremely pleased with everything…read morefrom their response time, able to get my Koda in, the front desk and how Mariah took care of my sweetie. She did such a wonderful job with bathing and cutting Koda. I was extremely pleased and will definitely be going back. PS. Koda is 11 and was not stressed at all and very comfortable while getting groomed.

**WARNING!!** Before You Trust The Mutt Puddle With Your Dog -- Read This First!!!…read more As a new customer, I recieved that red carpet treatment that makes you think you've finally found "the place." The lesson I learned this time is that the true character of a business isn't revealed when everything goes right. It's revealed when something goes wrong. My situation started with a grooming appointment. The Korean cut I requested wasn't what I received. However, that was not my biggest concern. A really bad grooming job grows back, and I could have easily laughed that off and moved on. What I couldn't overlook was that my tiny 5lb Maltese had a puncture wound (the size of a pencil tip eraser) under her chin and a belly covered in abrasions (guessing from hot clippers). When I got home and discovered the injuries, I emailed TMP immediately. I expected: concern for her well-being and a sincere effort to make things right. Instead, I got a lengthy email about "miscommunication" regarding the grooming. I got an apology. What I didn't get was the one thing I was looking for: genuine human concern for my injured dog. Accidents happen. A mistake and owning it does not automatically lose a customer. The solution was never complicated. A simple acknowledgment (regardless of how it happened). My tiny dog came home hurt and that mattered. A refund as a gesture of respect. Before writing this review, I posted this scenario online in a small dog group. I asked a few simple questions: Would you be upset by these injuries? Is "sorry for the miscommunication" enough? Should a refund be offered? Would you return? The majority of the people who responded to the survey are dog lovers, breeders, rescue shelter owners, show dog handlers, vets and professional groomers who unanimously agreed that they would be upset and that they would not return. Several professionals commented that while accidents can happen, transparency and accountability matter. One comment stood out above all the others: "When I read the salon's response, I don't see a groomer saying, 'I'm concerned about Tina.' I see a business saying, 'You can't prove this was us.'" That perfectly captured what I had been struggling to put into words for this review. David Vargas from TMP responded to that online post. Instead of empathy, there were disclaimers. Instead of a heartfelt attempt to make things right, there was a carefully crafted argument about why I shouldn't feel the way I do. He accused me of painting the business in a bad light. No. I simply described what happened and how it was handled. When your instinct is to defend your reputation instead of showing concern for an injured animal, the picture pretty much paints itself. This experience was extremely upsetting for my family, traumatic for our Tina, and I worry about her demeanor when I take her to a new groomer. She's such a tiny baby and to minimalize our situation has been heartbreaking. Our pets rely entirely on us to protect them and on the professionals caring for them to uphold the trust placed in their hands. For all animal lovers, that trust is sacred. One of the most concerning things I discovered after this experience was The Mutt Puddle's liability policy. Their policy (search for it online) states; that pet owners assume all responsibility when leaving their pets in the salon's care and that The Mutt Puddle and its staff will not be held responsible for injuries, deaths, medical bills, clipper burns, cuts, stress-related issues, or nearly any other problem that may arise during grooming. Reading this after my little girl was injured helped me understand why David Vargas response was defensive .. rather than showing (on a case by case basis) concern for my dog and respect for me as a valuable client. I understand that policies exist BUT they should protect everyone involved, not one sided AND they should never replace compassion, responsibility, and concern for an animal's well-being. New and existing customers should read their policies carefully and decide for themselves whether that reflects the kind of care they want for their pets. We've lost complete trust in The Mutt Puddle and will not go back. They have taught me the difference between customer service and reputation control. Good luck with that business model.

I have taken my dog here to be groomed twice and both times I have been pleased. He seems to enjoy…read morethe place and is no longer appears to be traumatized. The people here are very nice and really love dogs. This is a great place to take my dog for grooming.

My dog has been going to Fur Friends for years and I've always had a great experience with their…read moregroomers. My dog is 9 years old and blind. Donna usually takes care of him but when she is unavailable I've had others bathe and/or groom him and each experience has been positive. Everyone there always makes sure he's comfortable and watched after and that means the world to me.

I LOVE this place. I've took my dog (piggy) a couple times now and I am more impressed each time…read more employees are also very kind and sweet. piggy also leaves smelling so good for a LONG time. never switching places, thank you guys!

We always love coming here to get our cat groomed. We need to come more often. Our cat is a Maine…read morecoon and very very fluffy and they always do the best best job on her. She loves the staff they're all very friendly. The prices are good and we are so glad that we found this place.

Pet Bar is a great place. It is locally run and the people who work there really care about the…read moredogs. We have a membership and the groomer and bathers are absolutely wonderful. I know our dogs are always well taken care of when we drop them. The owner is especially great. He is a family man and truly cares about the community!

They won't do what you ask them for. I ask for a teddy bear haircut but and this was not that…read morestyle. Also they put super cute tiny bows on each side of ears but they are so hard to removed (my dog keep shaking head annoyed by these) the bows are pretty but they have a tiny rubber band attached that doesn't help at all. when removed them the fue was all tangle there. now I will have to cut that part. I recommend just put a bandana if you want to add something to them or change rubber band to a softer one or velcro . I suggest check out IG indi.cockapoo and check out her spa highlights for a true teddy bear style.

First time with Jamie, and she did an outstanding professional grooming job with our two Maltese!…read moreWow! Thank you so, so much Jamie, you are AWESOME! It is quite difficult to find a groomer that can cut Maltese hair--Jamie exceeded our expectations by leaps and bounds hands down! And my girls arrived home happy :)))!! Thanks again Jamie, You Are The Very Best!!

This was my first time visiting Puppy Love Pet Spa, and it was an amazing experience! They are so…read morekind on the phone setting up the appointment, and I loved that I got introduced to my dog's groomer when I arrived--it added such a nice, personal touch. They told me the grooming would take 2-3 hours, but I got a text in under 2 hours saying my dog was ready. Most places keep her for 6 hours, so this was such a nice surprise! The flat rate for the full grooming package is a fantastic value, and they even gave her a cute Thanksgiving bandana at no extra charge--most places charge for that! My dog was so happy and clearly felt great after her grooming. I'll definitely be coming back. Highly recommend Puppy Love Pet Spa!

Mariah went above and beyond to help with my two dogs explaining the service as well as the…read moreprocess. Great place.

Had to start fresh on here because my old account has been deleted????…read more Anyway, this place was awesome! Took my German Shepherd and they made him look great while getting that underneath coat blown out. Highly recommend this place.

Paid a lot of money for three little dogs to be groomed. Two of them had badly injured eyes…read moreafterward, one died, the other had his damaged eye removed. I did bring it to the owner's attention: "I trust my groomer." Not even any sympathy. So if you want to take your dog's eye out, these are the people to call. BTW, I did a google review (one star, accurate comment) but they removed it. I don't think they can remove this one.

Ziggy has been enjoying the services for three years. Cheyanne and team are amazing and always…read moreconsistent. Thank you guys. We love you.

My dog had a good time. He told me so himself. Actually, I got to see him on camera as he ran and…read moreplayed are just chilled with the other dogs. They care about the animals. They are in charge of recommend highly. I

I rarely leave reviews, but people need to be aware of what they're walking into with 2nd Family…read moreDog. This has been one of the most frustrating companies I've ever had to deal with. Every single time I tried to schedule a groom or boarding, there were issues. What should have been a simple process turned into a drawn-out, frustrating experience with poor communication and no clear answers. To make things worse, after multiple attempts to get something scheduled, they claimed they "didn't like my tone" and refused to allow me to make a reservation at all. I've never experienced anything like that. Instead of trying to resolve the situation or help a customer, they chose to shut the door completely. Customer service is where they completely fall apart. Responses are slow, often rude or dismissive, and there's zero sense of urgency or accountability. It genuinely feels like they don't value their customers. At this point, it's hard to tell if they even care about having customers at all, let alone new ones. Do yourself a favor and avoid 2nd Family Dog at all costs. There are plenty of other businesses out there that will treat you with respect and actually make the process easy.