As a semi regular customer of Rustic Roots, I find it's time to finally leave a review…read more I have ALWAYS purchased stellar, quality pieces. I have watched the store and caliber of work improve over the years with the development and training of their employees/painters/crafts people. I have met with the store owner for consultations and she has customized and brought to life a few family pieces of my own. I think Turlock and the residents are fortunate to have such a unique store in our town. You won't find Pottery Barn knock offs but true, original, beautiful work. The staff have always been helpful and ensure that I am greeted and helped as soon as they are capable. I'm not one to demand attention when it is obvious they are busy with other clients. Their attention to their customers and friendliness is a high point of my visits. Their knowledge of their work, technique and product is stellar. I know I'm always in good, honest hands. Kudos to Rustic Roots for standing out in downtown Turlock.

What a joy to find this amazing shop fully decorated for Christmas from the rafters to the…read morefloorboards. Fun, unique items and furniture, decorated trees for the holiday. I bought French perfume, frienh shea butter soap and hand cream and a dozen unusual cards tI will mail to friends. Isaac was the professional and friendly clerk that answered all the questions I had.

Great selection with new things it seems every few weeks :) and everyone there is so nice and…read morehelpful with pricing and grabbing things for you!

A lot of great choices. I was having a hard time finding what I wanted and as soon as we got there,…read moreI saw it!

I absolutely love this shop. Wonderful service and unique products. It is a Christmas wonderland…read moreduring the holiday season. Always a must stop when purchasing gifts for friends and family.

Always friendly, very good selection. Up to date merchandise selection. Always has been consistentread more

On November 5, 2025, I spent $538.93 on Christmas décor. I asked about the next day's Open House…read moresale and was told there was "no information." The next day, I learned everything was 20% off. When I asked for a price adjustment or exchange--well within the 14-day policy--I was refused. An employee took my items to the back, gave me a gift card and did not even put my name on it and told me, "We are not selling them to you." I was denied my discount, denied an exchange, and treated extremely poorly. Pamela who helped me had the worst attitude and said this was a private sale. How can it be private if there is a large banner on the building OPEN HOUSE!! They STOLED MY MONEY!! My credit card company was shocked and disgusted at Pamelas attitude. I am requesting immediate resolution!

It's shocking to me to see so many great reviews for this place. I've been here three times now and…read morethe service is terrible every time! If we're reviewing the furniture and decor then I can say, yes, they have a beautiful selection here. Maybe I don't look like someone who can afford it, I don't know, because I most definitely can but what I do know is that I've never once been greeted and today I was the only person in the store so it's not like they were busy. I had one lady look up at me, no hello, no what can I help you with...not even a smile. It's like this every time, I don't see how they stay in business.

Great variety of merchandise and friendly staff. Their children's clothing section is fantastic.read more

I love the selection of candles, the cute things for my grandchildren, and special treasures for my…read morehome. I love the shop... and the people...

I went to both Hobby Lobby's in Modesto and Turlock the last couple of months and I had nothing but…read morereally great experience. Of course it's gonna be crazy and busy during the Holidays. You just have to have patience and be kind to people while waiting in line. Several people on here claimed they waited in line for 45mins and the employees were rude....Lol....I only waited for 10 - 15 minutes each time. Time flies fast when you are talking with people next to you. The employees were very helpful and nice. One of the cashiers gave me a free small ceramic Christmas tree set because the tip was broken. I guarantee the people who are complaining are liberals and don't like Hobby Lobby because they are Conservative and Trump supporters....,Lol

I used to love this store. Being a teacher, I thought I could get some great deals at Hobby Lobby…read moretoday. I did. However, the customer service I received from Carina, the cashier, was so herrendous that I will not be returning. The 1st incident... I stood next to my mom with my shopping cart as we were discussing other items I needed to purchase from another nearby store. Right before I could finish my sentence, Carina LOUDLY said, "Ma'am, we only have one line so please get behind her." I mentioned we were together and she ignored me. 2nd incident... While I was shopping, I found a toy in the clearance section that I wanted to buy for my Special Education class that would have been a GREAT non-edible reinforcer. When I told her I got it from the clearance section, but it didn't have a tag... Right away her response was, "Well another customer put it there." I responded with, "Well there were about 3 or 4 of the same toy in the clearance section. So, if it isn't clearance I don't want it." She told me she'd check. She called someone and hung up and said, "Like I said it isn't clearance and someone put it there." I let her know again, "Then I don't want it." As she finished ringing me up, I asked, "Do you have a teachers discount?". Very rudely, she said you need a teachers card. So, as I reached for my ID badge and said, "Like my ID?" She rudely said, "No, a teacher debit card." I explained to her that wasn't a thing and the majority of school district uses PO's. She completely rubbed me the wrong way from when I first got in line until I left. Tried to see if I could contact Hobby Lobby, but they only take phone calls or you can physically write a letter. Maybe you should have a survey on your receipt, so Ya'll know how your employees are treating customers. The people stocking the store were much more helpful and cheerful than she was. Maybe Carina should be pulled for a bit, if she can't show GREAT customer service.

This is such a beautiful store. I wish it was bigger though. The ladies that work here are so…read moresweet and super helpful. Never have had any problems. Come here for all your fall and Christmas decor. It is a little pricey, but if you keep an eye out for the sales then it's really worth it. They also have the best sachets around.

I will never shop in the store again! Worst customer service. The manager there doesn't care about…read morecustomer support what so ever. Items that are shipped to this store are not inspected and you drive 50 miles for nothing because your order is damaged or not delivered. A friendly call would be nice! Drive to another location if you have to!

This store carries a really cute and curated (if pricey) assortment of items from vintage home…read moredecor, to jewelry, aromatherapy/fancy soap type stuff and would be a nice place to pick up a gift...however the customer service is unfortunate to say the least. I've stopped in here multiple times to poke around and each time I've said hello to the woman working behind the counter and she's ignored me. Fine, maybe she's had a bad day or didn't hear me...but she watched me intently as I walked around. I made eye contact with her, smiled and said "hi" and she ignored me and looked down. Now I don't think I looked like a shoplifter and in fact I'd be right in her target market since I'm very much into kitschy vintage home decor, but I won't be visiting or buying anything from this place because the employees can't be bothered to be decent to the customers. I'd much rather go to any of the downtown antique stores where the customer service is friendly and helpful and the items are more reasonably priced. 2* because their stuff is cute but attitude is unfortunate.

Came down to Turlock to have breakfast close by with some family and friends and stumbled upon this…read morebeautiful place. They carry a vast amount of aromatherapy products and even have other local products in their store. They have many excellent products for purchase and it's such a clean store and the owner was very friendly! Will be back again!