I really didn't want to this nor am I happy that this is what I have to do but I'm not going to let this slide. I had been wanting to try out Mirage a few weeks ago and had already inquired about the Volcano Deluxe package which the girl I spoke with at the time, said it would include a massage etc so I've been wanting to try that place out but just didn't get a chance to until yesterday. I went to Mirage Nail and Spa for the first time and definitely the last time because of my experience. I came in as a walk in and spoke with the Manager who I told wanted a gel manicure and regular polish "Volcano Deluxe" pedicure - both together would be $92 - $42 for the gel manicure and $50 for the Volcano Deluxe - which the manager confirmed and told the girl who took me as a walk in. The girl was very sweet and also going through some stuff which is why I really hate that I have to leave this review. We decided to do my toes first because I knew they were going to take longer to dry which comes with issue 1.
1.) First of all, the so called "Volcano Deluxe" is a $50 package which is supposed to include a massage for both feet and legs and when I go anywhere else, if it's $45 or more it always includes an actual massage that's actually enjoyable but the girl who did my service barely rubbed my feet which I was nice about because it seemed as though she was still learning, so I cut her some slack because we were also having a great time too so I let it go no big deal but still a mediocre massage at best. The "hot towels" were warm so that also didn't do much for me.
2.) then I needed to go to the bathroom which I told her I didn't mind walking barefoot to go there but the girl insisted on putting those little flip flops that salons have. I put the flip flops on and at first I bumped my painted toe up against the flip flop which I thought was my fault but come to find out, they only have flip flops that fit the right foot and not the left so I was walking in two right foot flip flops which is a really cheap move
No matter what I did or how careful I kept bumping my toe up against the flip flop because of course it's for the wrong damn foot so we kept having to repaint it to the point where I took those flip flops off and decided to go barefoot because these cheap ass flip flops kept fucking my toe up because the manager or owner (assuming their not the same person) doesn't buy proper supplies
So at this point I needs to leave because it was taking like close to 2 hours when in most cases any where else I go maybe an hour and a half tops depending on how busy it is and mind you I was a walk in so I was trying to be as patient as I possibly could but it was beginning to be very clear this place was pretty much amateur hour.
So in the very beginning I told the manager I wanted a gel manicure and regular paint pedicure but the girl started doing regular nail polish on my fingers. Since she was already in the middle of painting them on I was like whatever we're already here let's just get it finished. So of course the paint was drying fast enough and the toe was still not dry so the girl decided to put nail dryer and actual gel coating on top of my fingers and on my big toe. Although I was not charged for the manicure I was still charged for the pedicure and at first I was still trying to be nice but again I needed to get out of their because this was taking up my whole time because the whole point of me doing this was because I wanted my nails to look nice before I went out that day and I had my friend waiting on me so I wasn't expecting for me to go a nail salon for absolutely nothing because by the time I got out of there, the nail polish was crinkling and no where near dry so since she put gel on my big toe I knew it was fucked up too so I when I took my shoe off I saw my toe was completely smeared all over my sock so at that point I was pissed.
I called the salon back and they offered to fix it for me but I was already so aggravated that I was like no I want a refund because at this point I don't trust you guys
So I spoke the owner who called me and said that she would refund it but NEVER once mentioned that she couldn't refund debit cards which is total bullshit because this 2023 Which is the era of technology so you can process a refund if you wanted to
So today, I called her back and of course lo and behold she was singing a different tune trying to say I still got a service although it was completely mediocre and that I had to take off because my shit was completely fucked up so she said that she could give me a gift card and can only refund credit cards but never once mentioned this yesterday
DO NOT EVER GO TO THIS PLACE THIS WAS MY FIRST TIME AND MY LAST. I have her on a recorded line saying that she would refund me as soon as she got back to the salon so once this has posted I will be disputing this with my bank so I know I'm getting my refund read more