Ok, so I was weary as the Facebook reviews were dismal. The down town location has a blinking light in front of the store if there is no wait. I pulled up, but quickly realized, on this busy street that there was no where for me to go. Luckily a lovely gentleman, Charles was outside. He politely explained that the front was for detailed cars and then pointed to a sign on the corner. You turn down the side street to enter the carwash. So my daughter and I navigated down this entry way and the magical doors opened to a gaggle of men waiting for me. Well, I was a little out of sorts, because I did not realize that they were all there and ready to open every car door and start vacuuming and cleaning! So, they let me grab all extraneous items that a toddler would throw in the back seat and place them in my trunk. We were told to leave car keys in and come over to a computer to choose out of 5 or so washes. Yikes, luckily, I wanted the best done because these roads are awful! Now let me start by saying, people come from all walks of life, however, it is how you treat people and get the job done is what's important. Yes, the crew looks rough, but they were kind and gentle. They brought me my wallet (extra) that I keep in the door pocket. They guided us to the front waiting room which was stocked with lots and lots of snacks, which my daughter quickly took on as her own. However, these snacks are not sold for mark up, they are sold for the enjoyment of the customer! The individual bag of Cheese-its was only 40 cents! By the time we purchased a booklet and sat down, the car was ready and shining! So impressed. They opened the gate for us to leave and my only complaint is the concrete pull-out is extremely steep. I was going 5 mph and my underside skidded. So, take care if you have a sedan. Thanks for being a great 1st experience! I hope it continues! read more