Just reading Shauns review. They did the same thing to me back in 2016. Everything was already…read morepacked, but they came over, had a look at everything, which was boxed and ready to go, and they said that they were not going to do it as there was a lot of stuff that was loose an not boxed up. The unboxed stuff was what I was going to take, not them., I pointed this out, but they still refused. And they ALSO said to contact Two Burley Men.

I booked this company to pack and move my belongings. The packing crew showed up and had a look…read morearound the house, and said they were going to go out to their truck and get boxes. After about 45 minutes they hadn't come back in to start packing. At $205 an hour, I sure want to see packing and not smoke breaks. I want out and asked what was up. The crew chief said rudely that there was too little space for them to pack and they had called the boss about it.?????????? He was talking somewhat scornfully to me. What the hell? That's like having a mover show up and say they can't lift boxes, so they won't do the job. I tried to call the firm but no answer. I emailed the estimator but no answer. I went out again to ask them to commence the job. They refused. The crew chief rudely told me to call 2 Burley Men. No other solutions were offered. The house was as seen by the firm's estimator, and no problems or required prep work was mentioned to us. We hired packers because the deadline to move out - our house is sold - is close, so even though the estimate was high, $205 an hour, I hired the firm and paid a deposit. The workers would not return to do the job. The crew chief's arrogance let me to strongly suspect that if they did the job, they would do it poorly and our belongings, some of which have dollar and sentimental value, would be at risk. I know that it never works out well if you have to force or convince someone to do a job against their will. I told the crew chief to do the job, he declined. He swore obscenely as he got into his truck to leave, calling me a variety of generic nasty names like 'fuckin' asshole' etc. Just as well. There's no way I'd want to hire a packer who couldn't do such a simple job. The crew chief was too incompetent to do the job he was hired for. Incidentally, There were none of those lauded uniforms. These guys didn't even take off their shoes, which were not safety footwear, I have a varnished wood floor. Thanks for the damage, jerks. My lawyer advises me that this firm will be liable for the difference in cost between their estimate and what it will cost me to do a rush last minute move with a different firm. Later I get a call from Rebecca, who introduces herself as the spokesperson for the firm. She insisted that the crew left and didn't do the job because I had told them to leave. I did not. They left and refused to do the job. So the crew chief is lying as well as incompetent and miserable at customer relations. Let me point out that I have cameras with audio and there were three of us in the house that can confirm the facts. Rebecca took the position that I had declined services. This is not the case. Her crew chief refused to work. I had no option except to hire a different frim or be unable to complete my move. Chose a more professional and reliable firm than this one. Rebecca would be wise to get rid of her packing crew chief and replace him with a decent person. Rebecca, you better fire that guy in order to preserve what you can of your business. Regards, Shaun

BAD...SOOOOO BAD.... they damaged my roof by moving a truck during my move day - 3 weeks ago…read more At the time of the incident, your team acknowledged responsibility and assured me that the damage would be repaired. It has now been three weeks, and despite those assurances, no repairs have been completed and I have not received any updates. DO NOT TRUST THESES GUYS...

After having 3 or 4 really good moves with Cody, Brent and the team they left us hanging. Booked…read morethe move 3 weeks in advance. Got the confirmation email the day before. Everything seems normal. The day of they are late. Cody calls at 930am saying they cant come and they have no team, asks if they can come the next day at 9. Sure. I do some juggling of tasks. Next day, NOTHING. No message, NO Call, No reaching out. GHOSTED. Still calling 2 days later and nothing. Left my family scrambling to find fine a last minute moving company that can show up same day. Thankfully we did but it ended up costing us probably an extra 300 to 500 dollars. Stay away DO NOT USE

So who out there likes to move? No, I didn't think so. The stress of packing, changing contact…read moreinfo, cleaning etc. etc. Just to make it that much more interesting, there was a monsoon the day of the move. Not just rain that makes you consider moving to higher ground, but wind that was knocking out the power. Along comes two young gentlemen from Take A Load Off Moving. You sort of brace yourself for the worst but boy was I wrong. These two fellows got to work right away and had me out of the old place in an hour less than I had estimated. They worked their tails off. They were both polite, well spoken and professional. What? Movers? Yes! Through all this horrible weather they never complained or stopped. It was the same at our destination. I highly recommend Take A Load Off Moving and wouldn't hesitate to use them again. Thanks Guys!! JannieD

Movers had excess amount of moving blankets to wrap furniture for move- we even had our own to…read moreprovide them. They failed to take the time and care when moving a sideboard that was only 1 year old and in mint condition. They did not wrap this item and when carrying it into the house carried it from the top of the unit, not supporting the base. the top came off and then entire unit was in pieces on the ground. They advised " sorry, not covering this in insurance" and left the unit scattered on ground. When attempting to contact the manager Rebecca Stevenson, there was no reply to 3 emails. Very poor customer service and absolutely no liability to cover losses of consumer due to poor care and handling. I would never recommend this business.

We've hired Go Truck Go three times over the past three years, including our recent final move--and…read moreevery experience has been phenomenal. Richard and his team are the kind of people you hope to work with: prompt, polite, and impressively professional. They consistently showed up ahead of schedule and handled everything with thoughtful attention and care. Their efficiency and friendly attitude made the process smooth from start to finish. We love these guys and would recommend them in a heartbeat. If you're looking for dependable movers with great rates and top-tier service, Go Truck Go is it. Huge thanks to Richard and his crew for making every move stress-free!

What can I say, best moving experience ever!…read more Very professional, polite and strong young guys, who stayed and helped us until the very end. There is always more to move than you think, and we couldn't be happier, and would urge anyone to use Go Truck Go. Vancouver, Downtown

absolutely ridiculous tried the owner. Tried to cancel three times during the moving day because…read morethere was cloud coverage and it might rain. He didn't try once he tried three times calling texting calling to cancel the only Saving Grace was his workers. They were really good but he was ridiculous. Overcharged me showed up with a regular truck not a moving truck $1200 for four hours and we had to rent our own moving truck. What a joke.

From the owner: Lots of experience doin moves serving the Duncan/Cowichan Valley/Vancouver island. Easily…read moreaccommodating a generous 1 bedroom or modest 2 bedroom sized moves. Give me a call 778-533-6933

FYI, Jacob and Alonso were amazing!…read more Where do I begin...I paid for a move into one of their lockers for a month. Then they were to bring my belongings to my new place Jan. 2022. They arrived late after letting me know to be there at 10am because 'the guys like to start early', they were 1 1/2 hours late because they had to fill up the truck (on my time). They left after dropping off my stuff and I quickly began to realize that I was missing a bunch of boxes and two shelving units, plus one of the shelves to my lovely hutch. I contacted and spoke with Andrew Foster about locating my belongings, he said, 'he was working on it and he'd have the guys look again in my locker'. I received a text from Andrew with a photo of my family's old truck which one of the items I was so upset about having it 'misplaced'...I was thrilled. But they were still trying to locate all my stuff, so they were going to 'tear a wall down in the warehouse to find the rest?! I learned that when they can't fit everything into the locker, they store it in the warehouse and separate it with 'walls', 'you know moving blankets' he said. What? I paid for a locker, why didn't anyone tell me this or at the very least, make a note on my file as to where they put my other belongings? "They forgot" The remainder of my items were found, 'in his office in an alcove' or something! Finally the 2nd load of my belongings were dropped off and left outside under the cover of deck. So I alone had to move all those boxes and two shelving units into my place. (I have arthritis in my back and Fibromyalgia, I am on disability), no offer was made and still no compensation for this trouble and added stress. Once I had pulled all the boxes in the house, I began to go through them. One of the last boxes I went through was one of my bathroom boxes, the minute I opened it, it was very clear that a rodent had eaten through the box and everything was covered in rodent droppings. I moved it outside and emailed Andrew, both myself and my friend and advocate messaged him because at this point I was livid. He blamed me and said I shouldn't have packed food in my bathroom box (of course I didn't). He distracted the conversation with comments like, 'in all my 15 years of business no one has ever made a claim' and 'I have never know our warehouse to have a rodent problem'. Like I must have made all of this up. He was sent photos, my quote stating I paid for a locker as well as 2 moves. He has refused to pay for any of my items ruined in that rat box. That's the only thing I was seeking, that some of my damaged items be replaced. These items were ruined from not being stored in a locker. I can not afford to replace these items, being on disability and not working at the moment. Just a terrible way to conduct business. I understand that mistakes happen, but how you deal with those mistakes, speaks volumes about the business and the integrity of the owner.

Foster's Moving movers damaged 80% of our furniture, including denting and scratching pictures…read more They broke a drawer off my desk and taped it back on. We provided moving blankets but they didn't even use them. Andrew, the owner has said he could come to an agreement by sending us an e-transfer of $50. Totally disgusting.

Use caution when dealing with this company. They caused damage and over charged me for a move…read more When asked about it, they promised to correct but then would hang up when trying to get service after the move. Kate the move coordinator is just awful .. avoid.

The movers were really unprofessional. I wish I had checked the reviews before hiring them. They…read morebroke a vase and then pretended it was still fine and encouraged me not to claim it. They were really slow with one man training the other on the job. Like I am supposed to tolerate this and be flexible ! Took 2 hours longer than it should have and cost me $200 more to move fewer things than the last time with another company. One guy was really unfit and unhealthy, and should not be a mover. Also the older guy was abusive and unpleasant, getting annoyed and short tempered with the other. AVOID!

Really impressive service, friendly and willing to accommodate some last minute changes. Great…read morecompany. We were recommended Hour Movers and I am so glad that we used them. They delivered a sofa and then we asked them to deliver our old sofa to another home. It was done quickly and efficiently. We have used several movers and no one comes close to providing the level of customer service that we experienced with Hour Movers.

These guys are the best! No need to find another moving company. Careful, courteous and…read moreprofessional. They were on time and organized. Can't say enough great things about them!