I don't even know where to begin- it's been a long, rocky road but here are the cliff's notes
-6 hour meeting with sales guy in mid July (7/16)
-lots of BIG promises made- we are excited for our new shower- gave $4k down and set up montly payments
-pay every month for 6 months with NOTHING more than a call every month stating 'your materials aren't in yet'
-Request to talk to Phil, our sales guy, multiple times- only to find his number disconnected and emails returned to us
-Find out 5 months later he is no longer with the company
-No one bothered to tell us and our account wasn't transferred to anyone so just left hanging making payments, zero customer service
-Wow come mid Jan our materials are in!! WOW! Told Phil no longer with company and asked why no one contacted us and why every call i made went to full mailboxes- of course told us we are nuts and everything is GREAT!
-Installation shows up- two men that do not speak english and my Russian isn't good! And a plumber- no MN Rusco rep or anyone to verify decisions we made 6 months ago
-Multiple questions by installers and plumber- tough to recall detailed choices made 1/2 a year ago
-Now we wait for glass (8 weeks out) So all said and done it'll be at least March before our simple stall shower is completed- such a joke
-Our entire basement was finished in the amount of time we have been waiting on one small shower project
-Went to BBB and had several back and forth with them and MN Rusco- no apology, no attempt to correct- nothing but excuses and small print stating they have years to complete projects
-Do yourself a favor and learn from our epic mistake- maybe some day we will have a shower but no promises apparently ;) YUCK read more