I special ordered a three step egress ladder at this Menards - it took two weeks to ship, and when it arrived, it was in terrible condition - see photos for yourself. Two people at the store said that I could return it and not be charged at 25% restocking fee, they called it terrible condition. However, when Tess, the general manager, came over she told me that they all look like this, and that it's not that bad; see photos again - literally missing pieces. She treated me like a problem and acted like she was doing me a favor by offering in-store credit rather than giving me the money back so I can get it elsewhere cause I needed it the next day. Do better Tess, some people are/were loyal customers, and this was an unreasonable response to this problem. I'm a contractor by trade and spend tens of thousands of dollars per year on building supplies, consider that business lost Menards. read more

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I was just there today, and I was there yesterday, I just got another rebate credit check because I go there a lot. Staff is very helpful and pleasant. I know where everything is. I go there as opposed to other hardware stores as their selection is great and prices just as great! read more

I needed a refund, and I had to explain the same story about the issue to five employees, and then they finally decided they needed to get a manager. The manager was on break, so I had to sit and wait for 20 minutes for her to finish her break. When she came out she was rude, unapologetic and unhealthful. Then I went to the garden area to look for grub killer, and for a good 10 minutes not a single employee walked by so that I could ask them where to find it read more

This store is huge. The two story concept looks nice and I'm sure they can fit a ton more inside.... but, it's annoying. You end up going in to grab something quick and have to run around the store and both levels. Not my favorite layout. The only positive is that they have a piano player at the top of the cart escalators. Even if it's a little fancy for a hardware store. read more

This store is so big it's like a small town inside! So much selection in each department. If you don't know where a particular item is it might take a while to find since it is 2 levels or just ask an employee. On the weekend they have a pianist playing at the top of the escalators. We recently bought some simple light fixtures there that we were happy with. They also have a cheaper version of sprays and paints for my chalk painting and DIY craft projects. My husband likes their basic commodities like wiring and some hardware. For better quality items that require more assembly or customization we prefer going elsewhere, but overall this is a great Menards to shop at. read more

Menards - 1st and 2nd floors - Home & Garden Near Me - Brooklyn Park, Minnesota

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Our dear friend, Pastor, Raul Garcia, III of Family of God Lutheran Church in Minneapolis visited Menards in Brooklyn Park, Minnesota on 12/28/2021 and took the batteries for his snowblower to the service desk. He was instructed to take the snowblower batteries to the hardware desk for assistance. Despite having a receipt, he was accused of stealing the batteries. After the staff checked the video surveillance footage to confirm he did not steal the batteries he had walked in with, it was determined he was not a thief and the batteries were in fact his. He spoke with the manager about the situation who was unapologetic and was not nice. This type of racial profiling is absolutely unacceptable. To say the staff and management at Menards lack customer service is an understatement. read more

Menards - Pastor accused of stealing the snowblower batteries he walked in with to have serviced with the accompanying receipt. Ridiculous! - Home & Garden Near Me - Brooklyn Park, Minnesota

Don't buy carpet here -- employees are unfriendly and dumb. There was a grumpy lady named Jess in the carpet department. She really seemed annoyed to be helping me by pressing the button to move the carpet. Plus when she gave me the quote on the carpet, she put in the wrong amount by 300 square feet! What a moron. I didn't realize this until I left the store. Didn't want to deal with her idiocy and rudeness again so I ended spending almost $2,500 at Home Depot instead. read more

new store opened last week, 2 levels, has a rolling walkway! Bigger than the old Menards store! Love shopping at Menards! read more

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No help what so ever in plumbing or upstairs. Ask for help to load a water heater into the car. Waited & waited and no one came out. Ended up loading it alone. 100+ lbs. wtf. Not like it was busy at all. read more

Menard's prides themselves as being #1 in customer satisfaction. That is a joke. We ordered a product and were told it was at the store and to come pick it up. When we arrived they couldn't find the product for over two hours. When the product was finally located one of the items was inaccurate and had to be reordered. Then they had the audacity to try to charge us for restocking when they ordered the wrong item. In fairness they did not charge this but only after we balked. Finally the correct item was delivered and again the staff could not locate it. Did anyone ever offer an apology or discount? Of course not. read more

Brooklyn Park Menards... Some nice workers, some knowledgeable, mangers suck. Each time I go to the service desk in reminded how much they must have their jobs... And customers. So rude, and not helpful. read more

Just tried to pay my bill. Very unhappy people that work there. Not only not eager to help but angry and upset your there. Well this was last payment so doesn't look like I'll be back. Guess I'll just have to go elsewhere for the deck materials for my summer project read more

**CONSUMER BEWARE** Too bad I can't give a zero review! Be careful in using your store rebate checks, do not pair them up with additional cash. When you do, if you have anything to return, the store will only give you a merchandise credit. Instead, buy only what you know you will keep with a rebate check. Then, use your cash with a separate transaction, so if you return anything you will get cash back. This is a store policy with all Menards! Menards had no problem taking my cash in the first place, they just want to hang onto my cash instead of rightfully refunding it. How am I supposed to use this merchandise credit when I am no longer a Menards shopper after 35 years! read more

I bought some of Menard's best paint - Pittsburgh Paramount Interior - Paint and Primer - guaranteed one coat. I bought two gallons - $45 for each gallon. A dark tan "cookie dough" to go over a room painted very, very light tan (almost an off white) and the other a darker turquoise "montego bay" to go over antique white. I also bought their high end brush (Purdy) and roller covers (also Purdy) at the recommendation of the clerk. I was very disappointed as neither lived up to their one coat coverage guarantee. The trimming with the brush took three coats before there wasn't any bleed through and the roller took two coats. I had to go back and buy an additional gallon of each. I told the person in the paint department why I was back buying additional paint. I was told "yeah - I've heard that from more than a couple people. No problem, just take your original receipt to the front desk and they will refund your first purchase." I didn't have the original receipt with me and didn't want to take time to get one printed at the store as I wanted to get back home and finish painting. I went back today with my receipt and when I explained the situation to the lady at the "customer service" counter she looked at me like I was an alien. She asked me where the remainder of the paint was that I wanted a refund for - I explained that it was on my walls. She called over Matt - the General Manager of the Brooklyn Park store. He was a complete ass!!!! Telling me that is their best paint, I obviously don't know how to paint, he has used it before and there is no way it didn't cover. After a long back and forth I finally got sick of getting bullied and said look - I'm in my fifties, I've probably painted close to 75 - 100 gallons of paint so far in my lifetime (between my multiple houses, my kids houses, my parents' house and my work with Habitat for Humanity for the last 20+ years.) I know how to paint, I don't appreciate him calling me a liar and I'm just following the advice of one of HIS sales associates. He then begrudgingly refunded me $35 / gallon - because it happens to be on sale right now - continuing to explain to me that he finds it incredibly hard to believe it didn't coat in a single coat, I must have had some really dark original colors on the walls, must have had bad brush / roller, etc...etc... Needless to say, I will no longer buy anything at Menard's and HomeDepot will now get all of my business. read more

It has an odd floor plan w/a 2nd floor that seems to be added in. Staff is helpful & they stock ton's of stuff. Best time to go is when they are having one of their 11% off sales. read more

I am not surprised to see Menards Brooklyn park with a star review. I spent $1000 on fencing and it was delivered on time but the delivery guy was so sloppy he busted 3 bags of cement that I had to go to the store to be replaced. Then contractor gets to my house to install panels, and all 14 panels were rotted. From my understanding these panel should've been inspected before they were delivered am I right? For any contractors out there. Then I call and get Vern who just made the situation much worst. He voice and altitude just showed he didn't care. Probably because it wasn't his money nor problem. So now I have to pay my co tractor for a second day to install panels. The manager Joe just stood there why this old man told me what he couldn't do. But their policy is to make customers happy right? If you have any smarts please stay away from this Menards try home depot. There is even a fleet farm down the street. I will never buy a thing from this store the way they treated me. read more

If you are going to hire children to work at your store teach them out to use a phone and communicate with customers. Absolutely horrible customer service. Spent 20 minutes just trying to figure out if my special order had arrived at the store. read more