The Channel Guy is excellent. Everything about working with him was great: A very nice lady does…read morethe scheduling for him, and he shows up on time and gets the work done fast. What else could you ask for! I'm disappointed in Bob B's very unfair review, especially after reading the very professional response from the Channel Guy's business manager.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

I had a wonderful experience at this Spectrum location thanks to Oswaldo Zamudio! My dad and…read morestepmom came in with a lot of questions about why their bill was so high for their phone and internet. Oswaldo was incredibly nice, patient, and helpful. He took the time to look into everything and clearly explained the charges to them. It is hard to find such great customer service these days, and we really appreciate his help!

Robert a customer service rep in the store has extremely poor customer service. My experience today…read more05/01/2026 was horrible. Over the phone I set up an in store swap of equipment. I checked, waited till my name was called Robert mispronounced my name (no big deal) I corrected him and he proceeded to say it wrong again on purpose with a shoulder shrug. Next I am trying to exchange my equipment and he tells me they don't have it in the store, so I ask if he can have it delivered to my home he immediately tells me no and that I can call customer service, it didn't make sense to me so I ask why, he says it's not a service they do in store I know this is untrue because I've done this in the past when I was informed they didn't have the equipment. So I ask to speak to the manager and after I explain the situation I am informed that Robert can assist with sending the equipment to my home. I inform the manager that Robert said he couldn't. So Robert assist with sending the equipment to my home I ask for a confirmation number once again Robert doesn't want to do his job and he tells me I can get it offline. This is not the experience I expected in store. This is also why most ppl prefer doing everything online. This is also why I will be also calling corporate and continuing my complaint, I didn't come on my lunch break to be provided rude unsatisfactory service when all I needed was to swap my equipment out so I can use the internet I pay for. The manager was nice and effective in assisting me, however if Robert is still at this location I will not be returning he needs a lot of training.

It Mobile service. This site shows up as closed but I called the phone number & the person that…read moreanswered was very courteous. Business will go to your place if needed. They offer mobile service which worked fine in my case. Very knowledgeable had my tv working in less than 2hrs. He was clear and helpful. All my questions were answered. Service was fast efficient and very reasonable. I will certainly recommend the business.

I had a really positive experience with Moy. He was helpful over the phone when I first called,…read moregave me a rough estimate of $90 for replacing what we suspected was a burned out capacitor and power supply, and told me he could get my tv done the same day I brought it in. When I brought it in, he was helpful and friendly, had me drop it off and called me back later that afternoon with the news it was done, and the total cost of parts and labor came out to $85. I definitely would come here again if I have future issues.

Tara was incredibly helpful! Went the extra mile. Thank you!! Very professional. Reliableread more

Nice folk. Tech did a very good job. VERY expensive! Lesson learned. Never again…read more Since "reviews need to be at least 85 characters": xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx . . .

This place has the worst customer service ever the girl the worked the entrance on Saturday January…read more2nd 2021 was rude and did not seen to want to help with my cell phone issues . Went tl Verizon in Downey whole different experience. Shame on this place

Customer service is absolutely horrible at this store! Absolutely horrible. I was waiting for…read moresomeone to help me with getting information about the new iPhone, and they acted like I wasn't even there.

Jason is the most amazing employee. He always has a positive attitude. He goes above and beyond to…read morehelp me understand my account information. Very great customer service.

Absolutely awful. Constant outages. High prices. Don't bother. Working, studying, or gaming from…read morehome using the service is a nightmare. I'm in the Downey service area.

Tim is a very nice guy and professional! Installed the 85 inches before the World Cup! Super!read more

Tim was great! Installation went without a hitch for a 65" TV. Super nice! Took about 20 minutes…read more(give or take). Price was great. I'd definitely use this company again!

I had a great experience returning my mom's modem/router and canceling her internet service at this…read moreSpectrum location!! The check-in system was easy to use, and I really liked that there was a screen showing the queue so you could see where you were in line. When it was my turn, Alex came over to greet me, took the bag with my mom's equipment, and walked me over to his station. I was honestly a little nervous because the account wasn't under my name. I explained that my mom has been sick and I'm taking care of emptying her apartment and canceling her utilities on her behalf. Alex immediately understood and took care of everything in about a minute with no hassle at all. I was expecting this to be a much more complicated process, so I was really impressed by how easy and stress-free Alex made everything. Thank you, Alex, for making such a difficult time a little easier!! I really appreciate it!

Went in to just return a modem and the two guys that were working were beyond rude!…read more I can tolerate bad customer service, but these guys were excessive! Yelling at me and telling me some BS about having to wait another 20 mins just for a receipt to have proof that I returned the device. One other person was there and we were just so confused why they were acting so mean. I just would not recommend this place.