I had a very disappointing experience at the MINISO store in Tanger Outlets, San Marcos.
I purchased a Stitch key ring for $9.99, only to discover the next morning that one of the ears had been broken off before I bought it. It was an honest mistake--neither the cashier nor I noticed at the time of purchase.
What should have been a simple return turned into a frustrating ordeal. The employee identifying herself as the manager, Deanna, first told me the item couldn't be refunded. Then she tried to exchange it, but there wasn't another one in stock. After that, she attempted to hand the broken item back to me. I was also told that I had received a 30% discount on my purchase, even though my receipt and bank statement clearly showed I paid full price.
Only after I pointed out MINISO's own return policy for defective merchandise did she agree to process a refund. However, she refused to give me a refund receipt, saying she had to keep it with my original receipt, and instead printed a different receipt showing a cash refund. To make matters worse, I was refunded only $4.53 for an item that cost $9.99 plus tax.
I have photographs of the receipts and documentation of the transaction.
Everyone makes mistakes, and I understand defective products happen. What I cannot understand is the poor customer service, inconsistent explanations, and failure to issue the correct refund. A simple return should never become this complicated.
Unless MINISO makes this right, I cannot recommend shopping at this store. I hope management reviews this incident, provides better training, and ensures future customers are treated fairly. read more