I had water damage in my unit that was never covered, and Timothy the manager sold my unit contents…read moredespite my satisfying a late fee and confirming with him days before. I got no calls or notices about their actions except an insurance cancelation notice from a third party. The high bidders on the unit informed me that the unit was placed on the bid list just two days after I talked to him. This is fraud. And extra space is notorious in California for knowingly renting spaces to Mexican cartels who were discovered to have dug tunnel systems between storage units and into neighborhoods where many cartel operatives were clustered. ​

I rented a 15x10 unit here for three months. I have only had pleasant exchanges with the manager,…read moreJeff. He is a nice, helpful person. I was confused about the date I had to be out by - it was the 29th but I thought I just had to be out by the end of the month. I had movers move my things from my unit on the 31st, and Extra Space Storage already billed me on the 29th for a new month. He was completely understanding and reversed the charge right away. I've never had any issues with the code or the gate. Every time I came to the unit, I could always access it. There were not any people back by the units that should not be there. I would rent a space from here again and recommend it to friends. I love good customer service and overall good experiences!

A scam. they advertise deals & promos that your rent will be a certain rate but after a few months…read morenot only did they increase the price but they KEPT increasing the price. Annual increases are justifiable but not every other month. Very unethical & terrible business model... They NEVER answer the phone & there is NEVER anyone working there so its impossible to get questions answered....When i finally spoke with someone they said that no matter what deal they "lock you in" at...theres fine print stating that they can change the price to whatever they want whenever they want. SCAM

We experienced excellent service while we were pricing our storage options. Our representative Asia…read morewas very thorough, she took her time with us and made sure our questions were answered. And everyone at the desk had a great attitude and was very welcoming.

High quality service! Very detailed oriented!…read moreWell maintained facility! Highly recommended!

Wonderful experience here. Great clean facilities and awesome staff. Would certainly recommend to…read moreanyone looking for extra storage space!

Well, I was pretty happy with this place, it's clean and everything works on site. However,…read moreapparently the absolute only way you can change your mailing address is to come in. Not by phone, not by email not by the almost useless portal. So if you were planning to store stuff for a move out of state, which so many people do, I'd avoid this place I'd avoid this place and find something with more modern methods.

I had to get a storage unit here a few months back while I emptied one of my homes out. They were…read morevery helpful and showed me the different options and went over different pricing for the units. Easy access to the units and they are bright, clean and very secure. I highly recommend them as they are great people as well.

The Dearborn Store Space Self Storage is an outstanding facility, and it's all thanks to the…read moremanagement of Trina. The entire store is impeccably clean, secure, and professionally run. Trina provides truly 5-star customer service--she is professional, knowledgeable, and genuinely goes above and beyond to help. Her dedication makes this the best storage choice in Dearborn. Highly recommend!

Kind helpful staff. There were a couple of clerical errors with our initial sign up but they made…read moresure to correct everything and even reached out to me multiple times to be sure everything was followed up on. It's nice to not have to be the one trying to get a hold of a business, they'll call you! They had a great sign up deal for half off as well for three months. Clean facility, temperature controlled. I do wish there was 24 hour access but 6 am - 10 pm is not bad at all and keeps the facility safe too! Staff are willing to work with you if you have difficult work hours. I couldn't get off work to finish the signup during office hours and they actually waited with me a few extra minutes so I could get set up, walked me over to my unit, gave me a lock (part of the sign to deal), and everything.

Despite what the property manager for the Oak Park location may think, it is not proper etiquette…read morein customer service or otherwise to lecture a customer. Over the course of these last 3 months in having to interact with the property manager over the telephone to be told that I as a customer was rude to staff which was not true as there are cameras on the premises which may or may not record sound and to see and continue to pay for storage at this establishment despite being cut off in verbal conversation or flat out LIED to or about is beyond what any normal customer would tolerate. The fact that I had to have someone else call after the manager left for information that she should have released do that business could be completed in a decent fashion is far beyond what it means to be CUSTOMER SERVICE ORIENTED LET ALONE PROFESSIONAL OR FRIENDLY. A previous opinion of a situation or even a customer should.....

I have had a terrible experience at this location with Tory. I had a mishap with a UHAUL truck on…read moreSaturday, July 25, 2026. The truck had the wrong mileage on it when I rented it. It was off about 30 miles, not to my advantage. I did'nt catch it until I left the storage unit. I called as soon as I caught it on Saturday morning. I was told to take a picture of the speedometer and it will be corrected on Monday morning. When I called Monday morning to let the staff know, who was Tory, I was a little upset, but I did not cuss or raise my voice. She decided that I was an irate customer and she was not going to let me get in her space and she would not talk to me any further. She was explaining to me the policy about checking the truck out before I left to see if it was OK. I really did not have time to do that in the parking lot before I left. I told her I had calmed down, however, she still refused to talk to me and hung up on me. I called back and she let it go to another location, I have been at this facility for 12 years renting trucks and storage space, I have never had any trouble. Good Customer service is rare. At this point I am trying to find the regional or area manager to make a complaint. They did correct the problem, but there was no reason for her to hang up on me.

Rented a storage unit through kiosk since no one was at the office last Aug 1. Vacated the unit on…read moreAug 19. Sent a certified letter informing them of my intent to vacate unit (according to rental agreement) was delivered and signed by their agent on Aug 23. Got a bill two months later stating I owe them rental fee for Sept and Oct! Tried contacting them and emailing them without any response! This is an update! I received a very enthusiastic phone call message from Five Star Store It telling me that I don't have any balance left. I appreciate the company's efforts to resolve my problem. Very happy customer!

I came here and use the kiosk (because the office was closed) to rent a unit and purchase a lock…read more When I went to the assigned unit the mechanism lock the unit was broken, so even if I had my own lock it would not have worked. On top of that there were several large bugs on the floor of the unit. Of course I disputed the charges with the credit card company, but I did also call and email the facility repeatedly over a six week time period and heard nothing back. They still send me invoices (which include late fees) as if they never received any of my many phone calls and emails! On top of the poor customer service, it is poor management that they do not open up the unit for a paying customer!

Have used them for 6 years - great support staff on site and very responsive to the needs of the…read morepeople storing things there - been really happy with their operation and also have rented on occasion trucks from them for moving.

Love this storage unit!!! Great service and love the employees. I was in one of the climate…read morecontrolled units and it kept my belongings in excellent condition!