I don't enjoy leaving negative reviews, and I've tried to be patient throughout this process, but I…read morefeel it's important to share my experience. My appointments were rescheduled six different times, which made things difficult to coordinate. When the work was finally completed, it was unfortunately left incomplete, and the water softener system itself stopped working after about a year. Recently I tried reaching out simply to see if someone could stop by to look at the issue. I called multiple times and did not receive an answer or a call back. When I finally did get through, the call was ended abruptly, and shortly after it appeared that my number had been blocked, which made it impossible to continue trying to resolve the issue. I'm not writing this out of anger, but out of disappointment. As a customer who paid for the service, I hoped for communication and a willingness to stand behind the work that was done. I sincerely hope the company improves how it handles customer concerns in the future, because good communication and accountability go a long way in building trust with people.

Update: We call and…read moreleave messages on phone and Instagram and no one calls back. It's been over 24 hours of trying to get a hold of a live person, to no avail. How do you run a business like this???

A great mom and pop business! Seriously the best boba tea I ever had and they are super sweet!! If…read moreyou're in the area PLEASE give this place a try!

Their staff is really nice :) water tastes really good! Also, they are selling boba tea you should…read moretry one :) mango is my favorite one! Aboustly recommended this place!

they charge $12.99 every two weeks for delivery!!! that's crazy! I will cancel my service.read more

Starting the service was easy, canceling the service is incredibly difficult. I have tried every…read moreday for a week over hour-long waits in an endless customer support queue and have yet to reach anyone. I even tried using the start service approach in the hopes of getting some help, but regardless how I much I pleaded with them I was just dumped into the bottomless pit of a hold queue that is never answered. I found a local office and plan on visiting that office today to see if I can get cancel the service that way - will post a follow up later Like Keven P., I wish I had checked Yelp prior - Horrible Customer Service and Horrible Experience!!!!

Garcia Water Care helped us with retrofitting an old bungalow with a home water softener and…read morereverse osmosis (kitchen). We received higher quotes from other companies so we went with Garcia Water Care. The water softener job required additional plumbing of the main water pipe. The company was quick to respond and set up times to meet. They explained the homeowners' role in bringing the RO system up and answered our questions. They said they will contact us again to maintain the systems.

From the owner: 🏡 Are you looking to improve the quality of the water that you and your family drink? 💦…read more Our certified water softening and filtration systems will help you soften and filter the water in you your whole home. The effectiveness of our systems is registered and certified by the WQA and EPA. We keep our overhead low, so we can offer you the lowest prices on Puronics water softeners and reverse osmosis drinking systems. This is our guarantee.

I come here often since they have products that I need. One of them is getting your pool water…read moretested. They test your pool water and in a few minutes if they're not busy, they can tell you exactly what your pool needs with the changing weather here. After my last visit, I added some chemicals and within days, my pool was back to normal.Customer service is great as the staff is very knowledgeable.

For all pool supply and for quality counseling this is a solid business. Unfortunately, pool…read moresupply and chemicals are super expensive so I recommend you join Leslie's pool perks plan which gives you automatically 5 percent. The store is open 5 days a week from 9am-5pm. So great working hours. Service is professional and knowledgeable, Nigel provided detailed recommendation for pool maintenance and address a green pool situation.

We've had our in-ground, salt water pool since June and we come here for all of our pool wants and…read moreneeds. The staff is super helpful and won't try and "up-sell" you something you won't need. Prices are "higher" than places like Walmart and Lowe's for pool cleaning/stabilizing supplies, but the quality of their supplies make it worth the difference.

I'm 'new' to owning an 'in ground' pool and all need all the help I can get with owning such a…read morepool. Faced with wanting to keep the pool filled with water that's crystalline, I this to be an inundating effort. This store has very pleasant employees that assisted me with a free assessment of my pool water and also made available other chemicals that have helped me keep my pool water crystal clear. They are open 7 days a week which is greatly appreciated, especially by us the ' amateurs'.

I've always had a water softener especially living in El Paso and you get so used to the soft water…read more- the water softeners I purchased were from big box stores, i.e., Sears, Lowe's, etc...and then came Andy from Purity Bay - our first appointment was all about testing the water and educating us on the water softener process, he was awesome and with NO sales pressure! They offered us a tremendous discount if we paid cash with a life time warranty! After many months of saving we got our new Purity Water Softener, the top of the line system which included the tap water filtration under the kitchen sink! Andy was awesome, professional and just an overall great customer service kinda guy! We are so excited to finally have a genuine water softener that will help us save money on cleaning products and good for our health too! Thank you Andy and Purity Bay! Highly recommend! If you contact him, please tell him the Chavira's sent you!

Purifying the water coming into our home kitchen and showers was a life changer on so many levels…read more Then we bought a system for our Jacuzzi. That was so nice to get into the hot jacuzzi and not smell the chemicals and have it dry your skin! Then just last week we switched our pool to a no chlorine system and WOW!!! What a difference! The water feels SO DIFFERENT. Soft clean and chlorine free!! Thank you Dennis and the good water guys!