I don't enjoy leaving negative reviews, and I've tried to be patient throughout this process, but I feel it's important to share my experience. My appointments were rescheduled six different times, which made things difficult to coordinate. When the work was finally completed, it was unfortunately left incomplete, and the water softener system itself stopped working after about a year. Recently I tried reaching out simply to see if someone could stop by to look at the issue. I called multiple times and did not receive an answer or a call back. When I finally did get through, the call was ended abruptly, and shortly after it appeared that my number had been blocked, which made it impossible to continue trying to resolve the issue. I'm not writing this out of anger, but out of disappointment. As a customer who paid for the service, I hoped for communication and a willingness to stand behind the work that was done. I sincerely hope the company improves how it handles customer concerns in the future, because good communication and accountability go a long way in building trust with people. read more

Update: We call and leave messages on phone and Instagram and no one calls back. It's been over 24 hours of trying to get a hold of a live person, to no avail. How do you run a business like this??? read more

Today (June 22, 2023), marks three weeks since our Ten Stage Purity Bay Whole Home Water Filtration System was installed by "The Good Water Guy" of El Paso, Texas. I intentionally waited three weeks to fully assess the system and the water quality it produces both for general use and the drinking/cooking water it produces via the included 5 Stage Reverse Osmosis System. (Note: When the system was installed, I still had a 50-gallon water heater that was full of non-filtered/non-treated water, so I wanted to give it time to cycle the untreated water out of the water heater to fully assess the system. I could have immediately drained the water heater and let it fill with treated water, but this is El Paso, Texas so why waste precious water.) Do keep in mind though that the cold water taps in the house immediately started producing the treated and purified water. And to this date I will tell you that we are totally pleased with the entire process of getting the system installed and the overall quality of our water which has improved tremendously. You immediately feel the difference in the water being softer and cleaner when using the tap water for washing, bathing, or laundry. You also immediately notice how little soap is required to produce a good lathering when washing anything or showering/bathing. I also want to give "Kuddos" to the Owner/Operator of "The Good Water Guy" (Andy) who came to my house and provided me with an outstanding thirty minute briefing which included the testing and analysis of the existing water coming out of our taps. Although the El Paso Water System meets the standard and does provide potable water, I was in awe of how hard the water is and how much sediment it contained. Andy was a true professional in all sense of the word and took the time to explain the results of each of the test he performed. He also took the time to explain the entire process the water would go through once connected to the Ten Stage Purity Bay Whole Home Water Filtration System. Andy also left me with a brochure so that I could, should I want to, research the internet and double check anything or everything regarding what he had told me about the system. And when it came time to install the system he worked efficiently and expeditiously installing the entire system in under two hours. This included cleaning of the workspaces (post installation) and checking all the connections to insure there weren't any immediate leaks. I was with him the entire time and was impressed with his knowledge, skills, and ability to connect the system to an existing water-loop in the garage. He also, very politely, answered all my questions as he went along with the installation. Upon the completion of the installation Andy requested that for 24 hours, I keep a look out for any leaks from any of the connections, but assured me he didn't think any would occur. But if they did he would immediately come out and correct the leak. To this date there haven't been any leaks from any of the connections, however within 24 hours the reverse osmosis tap/faucet started leaking from the vicinity of the on/off handle. Apparently it had a faulty internal seal and came like that from the factory (it happens). I called Andy and he immediately scheduled a service call and was here with 4 hours of me making the call. And rather than repair the faucet, Andy just totally replaced it with a new one and it corrected the problem. In summary: Great system! Great company! And great all-around service!! Additionally, apart from having to add a bag of salt crystals to the system every couple of months (dependent on your water usage) this is a "totally" hands off system that is self-cleaning and self-regenerating. I high recommend "The Good Water Guy", the Ten Stage Purity Bay Whole Home Water Filtration System and the 5-Stage Reverse Osmosis System. read more

I never paid attention to what good water should feel and taste like because i thought it was the same ! Until I finally got to experience it. I have a water system in my house along with a reverse osmosis system for drinking water. The showers are more amazing, I'm using less products, my skin is softer, my hair is healthier and I don't need to moisturize because the water leaves my skin soft. I don't need to buy water bottles anymore because I have clean water coming right out of my faucet, it's such a money saver. Love love love CLEAN AND GOOD WATER ! Thank you so much!! read more

My mother lives down the street from a business plaza where several businesses are located in one building and The Good Water Guy is one of them. I do not remember why I was there that day but I walked into this store/company office out of curiosity and learned SO much about water. They sell water filtration systems for homes, and businesses I think, but anyway they gave me a demonstration of how it works and even tried some of the water.... let me just say I now am ready to buy a system for not only my home but my mothers home as well!!! read more

I had the opportunity to meet Mr. Dennis the owner of the good water guy I have to say Dennis and his we're outstanding. Everything I was told that will be done was done the water system has been awesome for me since I came from Louisiana where the water is really soft and here in El Paso the water is so hard I could really tell the difference once the water system was put into the house I've noticed that I use less soap to bed with to wash with and my skin is so much softer. If you want someone who really cares about you as a customer then you need to call the good water guy I would recommend them to anyone. Also I had told him that I would be changing out my sink and once my new sink was put in they were here properly and had the water system set up ready to go in my new sink. Invest in yourself by getting the best water treatment that you can get with the good water guy Purity Bay. SD Johnson read more

Dennis has come out a couple of times for our whole house system. He's friendly, knowledgeable, and reasonably priced for services. He even checked on our warranty when we needed a part and turned out it was covered. I didn't even know it still had a warranty! read more

I stopped by this business today and meet the owner, Dennis. He was very nice and knew a lot. I tried the water and it was amazing! I really want the shower head they offer, so nice. read more

el paso water doctor is the best when it comes to home water softening system with an reverse osmosis alkaline water system. the customer service is great and they are very friendly!! read more