This is the absolute best bottled water service I have ever had the pleasure of dealing with! The…read moreowner Erin goes out of her way to give personalized service to her customers. For instance, I prefer emails instead of texts so she now emails me instead of texting. She is super friendly, kind and helpful. Also I noticed that every time my delivery man brings my water bottles, he wipes down each bottle thoroughly. Last but not least, they are the only bottled water company I know that offers BPA FREE bottles ensuring extra safety and good taste. All these things add up to good service and quality water as well as extra great customer service. Truly Good Water is TRULY GOOD!

I was receiving deliveries from this water company until they could no longer accommodate Las…read moreCruces. I hated to see them go. Erin is very personable, and I always received a confirmation for next day delivery. Also, the water was very good and didn't break the bank.

Great service highly knowledgeable. My go-to person for anything pool related. Reliable and…read moretrustworthy

You can schedule an appointment but good luck getting them to show up! The times they have showed…read moreup, they can't even diagnose the problem! Owner will promise to call you back but never does. He reminds me of a bad employee trying to run a business!

Today (June 22, 2023), marks three weeks since our Ten Stage Purity Bay Whole Home Water Filtration…read moreSystem was installed by "The Good Water Guy" of El Paso, Texas. I intentionally waited three weeks to fully assess the system and the water quality it produces both for general use and the drinking/cooking water it produces via the included 5 Stage Reverse Osmosis System. (Note: When the system was installed, I still had a 50-gallon water heater that was full of non-filtered/non-treated water, so I wanted to give it time to cycle the untreated water out of the water heater to fully assess the system. I could have immediately drained the water heater and let it fill with treated water, but this is El Paso, Texas so why waste precious water.) Do keep in mind though that the cold water taps in the house immediately started producing the treated and purified water. And to this date I will tell you that we are totally pleased with the entire process of getting the system installed and the overall quality of our water which has improved tremendously. You immediately feel the difference in the water being softer and cleaner when using the tap water for washing, bathing, or laundry. You also immediately notice how little soap is required to produce a good lathering when washing anything or showering/bathing. I also want to give "Kuddos" to the Owner/Operator of "The Good Water Guy" (Andy) who came to my house and provided me with an outstanding thirty minute briefing which included the testing and analysis of the existing water coming out of our taps. Although the El Paso Water System meets the standard and does provide potable water, I was in awe of how hard the water is and how much sediment it contained. Andy was a true professional in all sense of the word and took the time to explain the results of each of the test he performed. He also took the time to explain the entire process the water would go through once connected to the Ten Stage Purity Bay Whole Home Water Filtration System. Andy also left me with a brochure so that I could, should I want to, research the internet and double check anything or everything regarding what he had told me about the system. And when it came time to install the system he worked efficiently and expeditiously installing the entire system in under two hours. This included cleaning of the workspaces (post installation) and checking all the connections to insure there weren't any immediate leaks. I was with him the entire time and was impressed with his knowledge, skills, and ability to connect the system to an existing water-loop in the garage. He also, very politely, answered all my questions as he went along with the installation. Upon the completion of the installation Andy requested that for 24 hours, I keep a look out for any leaks from any of the connections, but assured me he didn't think any would occur. But if they did he would immediately come out and correct the leak. To this date there haven't been any leaks from any of the connections, however within 24 hours the reverse osmosis tap/faucet started leaking from the vicinity of the on/off handle. Apparently it had a faulty internal seal and came like that from the factory (it happens). I called Andy and he immediately scheduled a service call and was here with 4 hours of me making the call. And rather than repair the faucet, Andy just totally replaced it with a new one and it corrected the problem. In summary: Great system! Great company! And great all-around service!! Additionally, apart from having to add a bag of salt crystals to the system every couple of months (dependent on your water usage) this is a "totally" hands off system that is self-cleaning and self-regenerating. I high recommend "The Good Water Guy", the Ten Stage Purity Bay Whole Home Water Filtration System and the 5-Stage Reverse Osmosis System.

I don't enjoy leaving negative reviews, and I've tried to be patient throughout this process, but I…read morefeel it's important to share my experience. My appointments were rescheduled six different times, which made things difficult to coordinate. When the work was finally completed, it was unfortunately left incomplete, and the water softener system itself stopped working after about a year. Recently I tried reaching out simply to see if someone could stop by to look at the issue. I called multiple times and did not receive an answer or a call back. When I finally did get through, the call was ended abruptly, and shortly after it appeared that my number had been blocked, which made it impossible to continue trying to resolve the issue. I'm not writing this out of anger, but out of disappointment. As a customer who paid for the service, I hoped for communication and a willingness to stand behind the work that was done. I sincerely hope the company improves how it handles customer concerns in the future, because good communication and accountability go a long way in building trust with people.

Used them when I lived in El Paso. They were excellent to work with and always prompt with delivery.read more

Not dependable, not reliable. Lip service only. Not…read morerecommended. It should not take a month to get water.

This is such an ideal location! I've been getting paperwork done this week for a visa renewal. This…read morelocation and notary, Rose was so helpful! I've been here two days back to back and the process was seamless, comforting and efficient. Rose was proactive, knowledgeable and was able to manage a few things in a reasonable stone frame. I would recommend this location. They also do military discount at this location. It's clean, quiet and feels very welcoming.

MINUS 5 STARS!! Went in for 3 copies at the Ft Bliss UPS Store and was charged almost $4.00 for…read moreit! Price gouging to the max! FedEx down the road would have only charged less than a dollar for the same copies. What a franchise RIP-OFF! I will never patronize that store again.

When I drink a lot of Mineragua in the space of a few days Barbie says I'm "on the rag" again. The…read moreMine-rag-ua, I guess. She thought it was funny, don't blame me. I really enjoy this imported water from Mexico. I wasn't sure what I was going to make of it, but I found some that was reduced, basically a steal, inside a very expensive gas station, so I tried it and I really liked it. Excellent Brandon very well made. We enjoyed it, but Topo Chico is still the king. Nothing compares to that stuff.

Awesome company! Great service! Incredible product. I love my water now. We used to suffer from…read moredry skin, constantly buying bottled water, and annoying SPOTS EVERYWHERE! They came to our house for a free water test and the information was very informative and their solution just made sense. It was a big investment but worth every penny. I know have piece of mind and we as a family of 4 are saving a TON of money on soaps, bottled water, filters, and we don't even need as much lotion anymore. My husband loves the spot free wash on his truck. We love our decision if you are considering it do it now!

I've always had a water softener especially living in El Paso and you get so used to the soft water…read more- the water softeners I purchased were from big box stores, i.e., Sears, Lowe's, etc...and then came Andy from Purity Bay - our first appointment was all about testing the water and educating us on the water softener process, he was awesome and with NO sales pressure! They offered us a tremendous discount if we paid cash with a life time warranty! After many months of saving we got our new Purity Water Softener, the top of the line system which included the tap water filtration under the kitchen sink! Andy was awesome, professional and just an overall great customer service kinda guy! We are so excited to finally have a genuine water softener that will help us save money on cleaning products and good for our health too! Thank you Andy and Purity Bay! Highly recommend! If you contact him, please tell him the Chavira's sent you!

A great mom and pop business! Seriously the best boba tea I ever had and they are super sweet!! If…read moreyou're in the area PLEASE give this place a try!

Their staff is really nice :) water tastes really good! Also, they are selling boba tea you should…read moretry one :) mango is my favorite one! Aboustly recommended this place!