Truly the worst water delivery. I explained over the phone that I was in a remote area and would need to give them turn by turn directions. The driver called me. I told him please send a picture before you make the turn. There are no street signs out here. He didn't listen and got stuck.
They came out hours later, got frustrated with the remote route, insulted me for it, and then refused to answer phone calls. Keep in mind, you have to wait 2 days for a delivery as it is. That means my dogs and I will have no water in the meantime. The company's behavior is shameful, callous, and it's animal cruelty. They were 2 streets away from me when they give up.
The least they could have do e is drop off 5 gallons at that point and I could have walked to go pick it up. As it stands, I have no water and no means to get it, at least for a couple days in El Paso heat. read more