Walked in, gave them my phone and explained the problem. They took a look at and had it fixed in 45…read moremins. Very affordable and prompt service is hard to find!

I have gone into this store twice and received exceptional service from two different people who…read morewere both extremely helpful and pleasant! I walked out of there with all my questions answered both times and they never charged me a dime! I will definitely go back when I am ready to purchase.

I went to check out a game and, when the store leader rung me up, he automatically applied the two…read moreyear warranty to my purchase without my consent. At every other GS I shop at I am asked if I want the warranty before anything is punched into the POS system. The store manager just said "and after discount and a two year warranty your total is $$$." When I asked if he put the warranty on before he asked if I wanted it he backpedaled and started removing it. He explained it was his job to show the value of the purchase, I argued I didn't want anything on the ticket if I wasn't even asked about it first. He had plethora of things to say on why he did it, all avoiding the fact he did not ask me if I wanted it in the first place. As soon as he rang me up with the extra charges the POS system immediately asked for payment information.If someone weren't paying attention they'd be spending more than they bargained for. Warranties are fine. We need transparency in transactions. This was borderline deception on the manager's part.

We stop by this GameStop every once and a while but each time we are hesitant to buy anything due…read moreto the employee (a taller guy with a beard and glasses) being annoying. The employee never stops talking and trying to make sales. We understand it's part of his job but he is so incessant that we have put items back and walked out. When we have tried to buy stuff he demands we "hate free stuff" just because we don't want to join the membership. The selection is pretty good, it's just a shame we can't get in and out without being pestered.

Buyer beware. This company will gladly take your money and then give every reason under the sun…read morenot to ship. "...we don't ship out of state and sadly there was an inventory error and these items were not actually in stock." Regardless of what they reply, I've got emails I can send if you need to verify.

I enjoyed this store, the people were knowledgeable and knew there stuff. It was pricey but a nice…read moredrive there was cool.

Amazing! Best selection of all TCG and Sports Cards! By far the best value and service in KC. Come…read morein for whatever you need, and you'll be greeted with warm welcomes and a wide variety of products at a very reasonable price! I cannot ask for anything more! Thank you for being located in KC, and especially close to me! Amazing!

Only good thing is the variety of singles is decent and they honor market on them. Everything else…read moreis literally 150-200% market price not even exaggerating. I was appalled by the variety of sealed they had but not surprised they can't sell any of it because the price literally just doesn't make sense. Probably the worst pricing I've ever seen. Mkt on a tin is 45-50 and they want 125$. Crazy.

I'm sick of your crap with inflating your already high prices on the spot. You just took the new…read moresteelbook for Tombstone and it was in my hand for $44.00 and then you inflated it to $70 at checkout. This is nonsense. You do this shit all the time and I am going to expose your dishonest and unscrupulous crap to everyone. You are not eBay. You treat your good customers like horse shit. I am about to stop shopping at your stores. I have been a VERY loyal person to your company and I spend major money at your location. This is NOT RIGHT. You never used to do this to people. And you know what? Every time you have been doing this you end up dropping the price again because this is a knee jerk bullshit reaction. This is not some rare item. You are as bad as a scalper on eBay. Dirty business.

Walk in...three employees behind the counter "welcome in" one says, I wave and make my way through…read morethe store. The place looks absolutely wrecked. Dirty floors, aisles full of merch laying on the ground, poorly organized shelves, stacks of comics on top of the long boxes...nearly unshoppable. I made a couple passes through the place, I tried to look at the glass cases up front but there was too much stuff piled on top of them to see into it. What prompted me to write the review however, is the conversation that I overheard between the employees. A young man, clearly a "manager" that was on his way out of the business for good was essentially telling the other two that despite his best efforts to get the powers that be to give one of them a shot at running the store, the decision has been made to bring someone else in that was being trained at another store...and that was the right decision. I have 16 years in retail, 9 of those years as a General Manager, and the way that store looked, no wonder they didn't want the next manager to learn from the person in charge there. I was in that store for nearly 20 minutes, aside from the greeting, I was never again acknowledged, despite being within earshot of their conversation for the last 7-10 minutes I was there. When I decided to make a purchase (something to resell, believe it or not I did find a deal at a vintage stock) I stood at the counter for appx 90 seconds waiting for one of them to get me outta there, which feels like an eternity when you're waiting to give a business money...I then asked "why is the store so dirty?" The response was "we've been really busy." I'm sorry, but I don't believe you couldn't find a few minutes during your shift to tidy up a bit...like maybe the last 20 minutes or so? Now for starters, i feel bad for whoever is paying that crew to literally do nothing...for days...because the way that store looked, it hadn't been properly walked or reset in days if not weeks. Additionally, I feel bad for whoever is coming into that situation to turn it around...looks like it's gunna be a month of 60 hour work weeks to get that one ready for Black Friday weekend. Finally, to the young man who wanted to get a shot at running the store but didn't even get the chance to talk to upper management about it...you didn't get a shot because you don't care about your store. You may not be the manager, but you also let it look like that. Talent evaluators and decision makers know who has the passion for running a business. It's the person cleaning the aisles, vacuuming the floors and creating nice displays for the shoppers to enjoy. It's the one person NOT standing behind the counter negatively portraying the ownership in earshot of a customer. It's the person offering to help the only customer in the store. Nothing is given without being earned...I'm sorry you had a poor mentor, but perhaps the next one will set a better example for you to learn from. I look forward to my next visit to see if there is any improvement.

Great employees, well staffed at a busy time! Great selection of music at decent prices…read more It was my first visit and I was surprised to find myself there for over an hour! Fun place!

It's a good store. I wish the trade back cash value was more, I've been to game stores where they…read moreoffer closer to what the game costs. I know they need to make a profit as a retail store. It's kinda ridiculous the prices though. Staff is helpful. 4/5

Had a terrible experience, prices are outrageous for what you get. Used stuff matching price of…read morenew. An I've never felt more rushed, the service was not very kind. I miss the old Hastings.

DONT SHOP HERE!!!!…read more Olha at the zona rosa vintage stock is a muy mal human being. In case she's not wearing her name tag, She's a short dumpy girl with glasses. She tried to convince me that a collectible was complete in box when it was visibly showing slots for parts that were empty. She told me those are for the parts on the figure and i took her at her word. I felt at-ease when she told me I had 30 days to return it for a full refund. I asked if I could return it to the entertainmart in Saint Joseph (also a joke of a business) because I live an hour north of here. She said yes! After some online research I see the figure is indeed missing parts. 6 in total. I called the Saint Joseph Entertainmart to make sure what Olha told me was correct. She verified and told me to bring them in. I was greeted by a guy that told me to head to register 1 for my refund. I went to register 1 and was next in line when the cashier just walked out of the store without saying anything to me. Not hold on, excuse me, NOTHING! Then after 10 minutes the guy walks in and says the district manager told him I cannot return the items because they are used. One was brand-new according to vintage stock and the other was used. They told me I could take them back to zona rosa and get my refund. How convenient! I'm at work so I ask my wife to take them back for me. The guy working the counter immediately said, "didn't the Sain't joseph store already tell you No on this return". My wife said, "actually the saint joseph store said to bring them back here." When asked by the male worker why Olha told me I could return these items she exclaimed, "I never said that!" They basically told my wife tough luck and have a nice day. To sum it up, Not only are the employees at these stores untrained. They are also liars with terrible customer service skills. They reserve the right to refuse a return, even if it's a legit return, as they see fit. The manager has the final say on a case by case basis according to their online website, which is full of grammatical and spelling errors which adds to the sketch of this business. Olha, learn what your store policy is, don't blurt stuff out of your mouth if it isn't true. While we're on the subject of truth, when asked if you said something that you definitely said, be an adult an own up to it. Don't lie a second time to avoid accountability

I'm decluttering and decided to sell some books. Most of them were on sailing. The store is in…read moreKansas. They pay in part on resell potential. There evidently isn't much demand for books on sailing. I made about enough for a latte and danish. That said, they took the books off my hands so they didn't end up in the land fill.

New and used books, media (LPs, CDs, DVDs), plus toys and gifts. Buys used product also…read more Clearly marked sections make HPB easy to shop.

One of the best comic book shops in Kansas City! Friendly people. Excellent source of back issues…read moreand latest titles. Fantastic back issue stock that is constantly resupplied. This is my LCS.

The store is setup well with a great selection of comics. It has been a long time since I've been…read morein a comic book store, so I was surprised at the variety of simultaneous titles for the different characters and groups.