We were recommended by two different dentists to have our daughter's treatment done by Dr. Navarro,…read moreand we had a wonderful experience. The ambiance of the office is great, with a sea-life theme that makes the environment welcoming for kids. They also have games in the waiting room, which helped keep children entertained while waiting. Dr. Navarro was amazing with my daughter. She spoke with her gently and made her feel comfortable throughout the visit. We were given a clear verbal walkthrough of the entire procedure, which was easy to understand. Everything was carried out exactly as it had been explained to us. The staff were very friendly and welcoming, and they kept us informed about the progress of the treatment the entire time. Overall, it was a great experience. Dr. Navarro and the team clearly demonstrated their expertise in the treatment they were referred for.

They are very kind and considerate when it comes to the kids. They've got video games and movies…read moreplaying all over the place. My son is frightened of the dentist so they made sure to help the him feel at ease. The doctor is super easy to talk to and kind. If you've got a young child and want a good dentist that will not traumatize them I highly recommend coming here.

It took me a few months on and off to find an office I wanted to go to for adult braces. From the…read morefirst interaction until now it has been nothing short of amazing. Dr sunwoo and everyone in his office is so kind and amazing. They are so patient and really treat you well. Even when dr suggested for me to go the Invisalign route but I chose braces, he was super supportive and made me feel comfortable. Highly recommend this office. I am so so so happy I chose his team. Thank you to dr and his whole team for making the experience so easy and I can't wait to finish my journey to straight teeth!

I rarely write reviews, but I hope this helps other parents. My experience here was very…read moredisappointing. I took my son for a routine orthodontic check-up. This time, they took a panoramic X-ray, but the dentist never came out to update us -- only the assistant said everything looked good. That didn't feel right. I later had another dentist review the same X-rays and found that my son has four wisdom teeth coming in -- something this orthodontist completely missed. At our next visit to replace a lost retainer, the dentist didn't even know about the wisdom teeth until I mentioned it. The financial coordinator, Rose, was rude and unprofessional. I requested a call from the dentist, but he never called back. When I followed up, he said parents must provide a reason when requesting a call -- an unacceptable response from a dentist and business owner. He also said he's so confident in his staff's training that there's nothing wrong with his practice. Unbelievable. Due to his lack of attention to detail and poor professionalism, I do not recommend this orthodontist.

My former orthodontist retired and had transferred over my Invisalign case to dr.Shen. When I had…read moreasked to get my case transferred over to a different orthodontist closer to me, they had asked me to come in for a consultation. I have no idea why I would even need to do that when they wouldn't even be the ones who end up doing my treatment. When I had asked for clarification on thy I would still need to go in they weren't able to give me a response all they said was "that's just how it is".

I've been a patient here for 2 1/2 years and with my time with braces they couldn't even straighten…read moremy teeth. My bite doesn't align my front teeth aren't straight, and when I asked about them fixing some issues I didn't like the doctor wouldn't really listen to my request. My teeth stayed the same for 5 months before I got my braces off with that time they could've completely straightened out my teeth. Before getting my braces off I informed them about the type of retainers I requested and they didn't make them so I had to wait 2 weeks for it to be made and my teeth still haven't shifted back. I am even more insecure about my teeth and will get invisalign soon.

My boys just finished their phase 1 with braces at this office and they had a great experience…read morethere. The office has a room with 2 arcade machines and a hockey table. My boys enjoyed playing there every time before and after the treatment! All the staff and the orthodontists there are very nice and friendly and they are very good with their work. Thank you!

All the staff are wonderful! They are organized and friendly!…read more The clinic is so clean too! Both Dr Woo and Dr Lee are amazing and friendly! They made my teeth looking so fabulous!

The office is clean and the staff is friendly! They don't office staff are kind and helpful. I have…read moregotten cleanings, replaced my cap here and I'm very happy with the service I received. The doctors took their time to explain what was happening and how to care for my teeth better. And they are open on Saturday which I find to be so helpful for those with a busy schedule during the week!

This is my new dentist and I love them…read more Every time I go in, you can hear them chanting from at least a mile away, "TEETH! TEETH! TEETH!" It is as exciting as it is terrifying, but once you step through the portal you find yourself chanting along with them, often screaming as loud as you can like a Banshee. There is a giant Tooth Statue in the center of the room when you walk in that you must sacrifice your teeth to upon entering. Not all of them, just one every time you visit. Don't worry about this part too much. They give you a pair of pliers if you forgot your own, and then they immediately replace it with a Ceramic Tooth, which, if ya ask me, is way better than having these boring enamel/dentin/cementum toys we were born with. Useless. Everyone is the office is super sweet. They hold your hand when you cry like a baby. Of course, they laugh while doing it, which doesn't really soften the blow, kinda makes it worse. Anyway, highly recommended! ^____^

If you're looking for a trustworthy orthodontist, look no further!!…read more Getting orthodontic work isn't just getting straight teeth, it's a lifelong relationship. Dr. Phan has great attention to detail and will take the time out to educate you. You will never feel rushed during your treatment. Best of all, he is genuine and truly cares for his patients. I feel so extremely lucky I found Dr. Phan and chose him to be my orthodontic provider. My experience here has been more than amazing. I previously had a bad experience with another orthodontist, so I was afraid when I saw many patients during the consultation. But no worries, this office is super time efficient! Dr. Phan, Joel, Jessica, Sandra, and Janet go out of their way to accommodate to their patients to make them comfortable. I'm forever grateful for them. I will continue to recommend family and friends to Dr. Phan. Consider me a patient for life

Be careful with these guys. They don't own up to their mistakes at all. They promised my wife that…read moreour dual insurance will work to cover our daughter's braces. We verbally asked them are they sure multiple times and they assured us multiple times that everything is good. After our braces were done, they then tell us oh the our secondary insurance won't pay if there's already another insurance that covers it. Not only that, they used the lower amount from the first insurance instead of the higher amount from the second one. So under their assurances, they made us pay for TWO insurances premium, used the lower of the two insurances, then made us pay for their screw up. What did they do to help us after the mess and screw up? Nothing. So sad too bad. They didn't offer to make us whole or give us a discount for the mess. Do not trust these guys because even when they screw up, they will do nothing to help you. You will end up holding the bag. We ended up paying double what we were told we'd pay, not including the additional insurance premium on the second worthless insurance. This is our second kid to get braces here and this is how they treat their customers.

Dr. Wong is very patient and very caring. He is working on my son's braces and doing an excellent…read morejob so far. Highest recommendation.

Top care for my son's teeth! Came in broken and came out fixed thanks Dr Wong. Also Tracy his…read moresecretary is very nice and professional.

Dr. Phelps provided exceptional care throughout my four years of orthodontic treatment. From start…read moreto finish, the entire process was smooth, organized, and handled with a high level of professionalism. He was consistently patient, thorough, and extremely knowledgeable, always taking the time to explain each step and make sure I felt comfortable and informed. I'm very happy with my final results. My bite was fully corrected, and the outcome exceeded my expectations. His team is equally impressive: welcoming, attentive, and highly skilled at making patients feel taken care of at every visit. The office atmosphere is clean, efficient, and friendly. I highly recommend Dr. Phelps and his staff to anyone considering orthodontic treatment.

We are incredibly appreciative of this orthodontist team for being so patient and understanding. My…read moredaughter is very sensitive and has a lot of anxiety, which makes it hard for her to cooperate, but everyone here was so kind and gentle. The whole team made her feel comfortable and willing to participate. The office and doctors are very professional and welcoming--we could not have picked a better orthodontist. Definitely recommend this place!!

We have been going for years to SVPD for dentistry and orthodontics. all the staff are friendly,…read morekind and my kids always have smiles on their faces! Thank you for making going to the dentist fun and stress free!!

We recently are new patients to Silicon Valley Pediatric Dentistry! We started coming here because…read moremy daughter needed braces and then soon after moved all of our family's dental care here because we were so impressed with the staff and the facility. I really appreciate how efficient and thorough the staff is when scheduling appointments and during our visits. They are so well staffed that things work like a well oiled machine. One of the best things is being able to get appointments after school so that I don't have to take any time off to get my kids here. At our old dental office, only morning appointments were available and it was super inconvenient for working parents. Want to give a special shout out to our dental hygienist Kevin who did a great job today and our orthodontist Dr. Janice! I'll always recommend SVPD!

Good orthodontist but is often hampered by an unreliable front office and inconsistent customer…read moreservice. The person in charge of admin for patient billing, coordination and scheduling is Yvonne. Lately patients have had to put up with missed reminders, delays in scheduling appointments, and unexplained absences from the front desk that leave the customers hanging. On multiple occasions, I've arrived for appointments only to find no one at the front desk for extended periods. Follow-up calls about billing questions have gone unreturned, and I've had to call back several times to get simple issues resolved. When Yvonne is present and engaged, things run more smoothly, but the inconsistency makes it difficult to plan around appointments or trust that administrative matters will be handled properly. Dr. Chou himself is skilled and professional--the clinical care is not the issue here. However, the front office dysfunction significantly impacts the overall patient experience. For an orthodontic practice where patients need regular visits over months or years, reliable administrative support is essential. I hope management addresses these operational issues, as they're undermining what could otherwise be an excellent practice.

After over 4 years, my braces finally came off today! What an emotional journey and milestone…read more Thank you for putting up with me all these years and being so patient with me. This took over the double the time originally predicted. Quite ironically, my appointment today was also the one I was latest to. I hope you get better patients than me in the future! But seriously though, I'm grateful for people like Dr. Chou and Yvonne. Aside from just helping me with braces, they've been a constant for me during the pandemic. I'll still be seeing them with my retainers but it's bittersweet to close out this chapter in my life. Hopefully this is the third AND last time I'll need braces!