After Uhaul changed my truck from Lynnwood to White Center 36 hours before my reservation, I turned…read moreto Yelp to find another truck rental, and I'm glad I did. J&R is a locally owned business that costs about half as much as Uhaul trucks. Halfway through my move, I realized a second day would make my life MUCH easier, I called up and asked if I could extend my reservation a day, they were very helpful and flexible. When I dropped it off, returning was quick and easy. Any time I need a truck, I'm going here...you should too.

Today's temp is above 90, and the van just blows hot air. Too late to return the vehicle. There's…read morean expectation that everything works when provided. Very unhappy.

Kevin Roach (manager) Awesome We are doing a 1way to…read moreCalifornia and even though there were no trucks on the lot Kevin helped every step of the way to find is exactly what we were looking for. People there are professional, nice, and helpful. Wish we would have gotten a truck from them. -jules

Scheduled a Uhaul pickup from this facility, very disappointed in their customer service. Went…read moreinto the facility on Dec 30th (walked in) to confirm Uhaul reservation for Dec 31st at 7a. Was told they had the reservation and told the guy we would be back right at 7a on 12/31/22. Confirmed they would be open at that time, and yes. Arrived a little after 7a, and they are closed. Called Uhaul and was told they were on holiday hours and would not open until 8a. Minor in incidence, but okay we will stick around and wait. Waited until 10-minutes after 8a, still nobody there. Called the number, straight to voice mail. Had to transfer reservation to a different facility, which thru off the day because we had certain things scheduled assuming the 7a pickup time they told us was gonna work. NOPE Would not use that facility again for renting Uhauls. Not really sure if they just don't care, or are simply not interested in being helpful. BUT, if you know your hours are gonna change MAYBE let the customer know.

Will never rent through Penske again. Rented a truck for my husband and I to move to Dallas,…read morescheduled the pick up for Poulsbo on Sunday at 9:30 am. I have had four knee surgeries so we got our nephew that day to help us move. We got a call 40 minutes before pick up saying the trucks had a leak and they were sending a new one but were running like an hour to an hour and a half behind. No big deal we thought, it puts us behind but we can grab breakfast. We call after an hour and a half and the lady says she doesn't know how close the new truck is but also the tow dolly would be upgraded to one with no wheels on the ground because we were towing my jeep. After that call we waited TWO more hours almost before our truck was there. and somehow???? there was NO DOLLY. that we paid for. we were told there was a miscommunication and we will have to come back a different day to pick it up. but still had to pay for it? and not only that, was it not thought about that we have to pay for gas to take the truck home then back to that location to get the dolly hooked up. The lady told us it would no longer even be the upgraded one. Never again with Penske. Next time we will use uhaul. We picked this one because reviews were better, but what a shit show.

From the owner: Save Up To 20% When You Reserve Online Today!…read more Free unlimited miles on one-way rentals and savings with our moving supplies. We offer clean, newer trucks, professional assistance and guaranteed reservations for your moving or business needs.

10 year old truck smelled of cigarette smoke. After I drove away from the lot, the gas light comes…read moreon. Had to stop and put gas in. They said it's not their job to put gas in and blamed it on the previous driver. The tail light was also out. Glad I wasn't pulled over by the police. Lazy and uncaring people all around.

They we great! The lady at the desk was very friendly and helpful, we ordered online and filled out…read morethe paper work so no waiting when we arrived for pick up. We were able to just drop it off late and put the keys in the box soooo easy!

At Penske location I rented 16' moving truck. Amber professionalism ensuring I received proper…read moretruck in a timely manner both Amber and Joy are truly exceptional!

I reserved a liftgate truck about a week and a half before I needed it to move some heavy items…read morelocally. Two days before I was to pick the truck up, I got a call saying that they would not be able to supply it because my two day rental would not make enough profit and that they would give priority to their commercial customer. With all my help scheduled, I had to move fast. I called Uhaul and they supplied a truck with very short notice. I don't recommend this business unless you are a "preferred" customer.

I called 10 days in advance to reserve a unit. The girl who answered the phone didn't seem too…read moreknowledgeable. She supposedly took my info and claimed there would be a $10 reservation fee that would apply to my first months rent. When I arrived to move in to the unit, there was no record of my reservation and they gave away my requested unit and gave me a horrible unit that had a small door and was in a corner which made it difficult for me to move my large objects. It took almost 45 minutes for the girl to open my account and she kept having to call the manger at home with questions. Then she didn't enter my credit card appropriately and it kept declining and she called the manager again and put her on the phone with me and she talked down to me like I was some low-life and told me that she would allow me to move my belongings into the unit but I needed to bring her cash within 24 hours. I called my bank to find out what the problem was with the credit card and it turned out the clueless girl was not entering the security code for proper authorization. Once she did the card went through. What a joke. By then it was begging to get dark and we had wasted too much time. The next week I stopped in to talk with the manager about my disappointment with the check-in process, and she lied right to my face about the whole thing. Not just once but twice. When I expressed my concern that I had asked for a heated unit, which it clearly states on the website that they have heated units, she said we don't have heated units, but they are kept out of the elements so they are climate controlled. What a joke. She said she couldn't make any monetary adjustments to my account but could give me a 20% discount on a rental truck in the future. Again, what a joke. I could get a coupon for 20%off a Budget truck rental online. I would highly recommend you store your belongings somewhere else. The management at Pacific Storage is awful. I could go on with other problems, but I think this gives you enough of an idea of the poor customer service you should expect.

Rented a Budget Truck in California and was going to drop it off in Seattle. The folks at Pacific…read moreStorage allowed me to drop it off there since I was in the area. Great people, great service.

I was so very pleased at how well Penske accomodated me for my recent move. I was going to move…read morefrom Whidbey Island to California, but needed a GMC truck to travel in as it had room in the cab to fit my two cats. The other "Ford" truck would not fit. So after reaching out to management about the issue and need, they brought a truck in just what I needed and guarenteed me my truck. That made all the difference in the world to me, and I just can't thank them enough for their prompt care, concern and excellence in meeting my needs through a moving truck rental. I had no other means of travel, and they rescued me afterall. Price was great too, and I will now only rent from Penske whenever I need a moving truck. You guys were and are the greatest. Thanks to Washington and to the Pacific Northwest from the top management in Seattle to the Oak Harbor team there! :)

From the owner: Save Up To 20% When You Reserve Online Today!read more

Be very careful to review the final charges if you rent from this Budget location. I was…read moreincorrectly charged for refueling, and even when I provided documentation that the truck was returned refueled, they still refused to fully correct the bill. I was quoted an estimated total of $43.07 for a local truck rental, but after returning the truck I was charged $93.34. The charge included 24 miles and 2 gallons of gas, despite only driving 22 miles and returning the truck fueled above the full marker. When I presented my drop-off photos and fuel transaction, instead of simply correcting the bill, they offered a partial correction. They refused to remove the 2-gallon fuel charge and acted like they were doing me a favor only partially overcharging me. If you rent here document everything and do not assume that they will correct the bill willingly.

They are amazing. Easy to work with! They have helped a lot with my business and their trucks…read more Recommend them to everyone always.

I'm kind of torn about what to give this place…read more I needed a truck on a Saturday morning to swap some furniture from my storage unit to my home. Uhaul, Budget, everyone was already booked up. Handy Andy gets bonus points for being able to accommodate me without an advance reservation. They also got us checked out quickly and charged the same rental fee as the other "big boys." The subtraction point is because the truck was an absolute junker. There was a hole in the driver's seat so big I could put my whole arm through it all the way to the floor. The truck cab was filthy. The cargo area floor was ripping up and there was no ramp. The truck was making a horrible noise - as if a belt was about to go. It felt like the suspension and shocks were totally shot. We had to be extra careful about using enough furniture padding and tie-downs. The place itself is an absolute dump. A literal junkyard. We left there wondering about the company's worker's comp history. There are tools hanging hap-hazardly all over the walls, multiple story shelves and an enormous crazy-hot totally open space heater that would have caught my pants on fire if I had been unfortunate enough to back into it while in line. The guys were nice enough and I did get a last-minute truck. But yeesh - what a rundown dump.

rhe concrete deal works but there's a guy there who looks like Temu Melvin from office space , I…read moreguess he's just miserable person and basicsally gave me ready mix. it was nearly that dry. might have been better then I wouldn't have had to dig it out so hard. upon return he said your are past the two hours and put fees on there. multiple times I was told to return it by five. never once was I told 2 hours. I said do what you gotta do. he was within a legal right so it is what it is. just expect a passive aggressive asshole when you go and you won't be disappointed

Aaron is a very professional and well-qualified mechanic he handled the job very well and I am very…read morepleased with his work well worth the money

I needed a truck bed crane installed in my pick-up truck so I can load my generator when we tow our…read moreFifth Wheel RV. I needed it to be attached firmly to the frame of the truck, not just to the sheet metal of the bed, which would not be strong enough to lift the generator without damaging the truck. Aaron responded promptly when called. He took his time trouble-shooting various possible solutions, and came up with a simple, inexpensive plan. He returned today and did the job in a couple of hours, including welding, and then stuck around and assisted me in load testing of the crane. Crane works and stows beautifully. SO, Aaron did not only did excellent work, but brainstormed with me for a solution unique to my circumstances. I will be hiring Aaron again soon for some other projects, he was very easy to work with, and stayed within his estimate which was reasonable to begin with.