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    Bud's Auto

    3.7 (3 reviews)
    Closed Closed

    Services - Bud's Auto

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

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    Ken's Northwest Automotive

    Ken's Northwest Automotive

    (24 reviews)

    Always available, friendly and fair. A great place with great value!…read moreNice to have "old fashion service"!

    On April 12, 2024 I took my Subaru to Ken's Northwest Automotive. It was due for a regular…read moreservicing, and they had previously recommended replacing the front brake pads. Also, the alternator light had come on. They changed oil and topped off the fluids ($71.95). They tightened the fan belt to prevent the alternator light from coming on (87.50), and installed new front brake pads ($269.00). They also resurfaced the front rotors ($60.00 and installed new windshield wiper blades at ($49.90). I picked up the car just before their shop closed, stopped for groceries, and drove home. The generator light came on AND STAYED ON. There are several traffic lights on the 17 mile drive home, and each time I slowed to observe the red lights, the front BRAKES VIBRATED to the point that the steering wheel shook. And no, that wasn't a malfunction in the ABS. I would have been ok with wiper REFILLS, but they installed large Rain-x WIPER BLADES, which would look fine on a GMC 4X4, but not on a small Subaru. I had not requested wiper replacement, and they never called to ok the charge. The following morning, the car wouldn't start. I ordered a new alternator from NAPA, it was delivered in about three days, and I installed it myself. No more alternator light. The car is driveable, but health issues prevented me from addressing the brakes until now. Thankfully, I have an old clunker that I could use. I have an appointment with the Subaru Dealership (34 miles) next week. I figure the Dealership is more inclined to be accountable for their work. They may be able to order OE wiper blades. The total bill on this visit was over $600.00. The only part of this repair visit that didn't BACKFIRE was the oil change. Pretty high price for just an oil change. Tightening the fan belt accomplished NOTHING. And I don't believe they resurfaced the rotors. I'll never return to Ken's Northwest Automotive. This was the WORST experience I've ever had at any repair facility in my life. Apparently the technician didn't THINK to test the alternator. And the brakes? What if someone leaves Ken's shop to pick up their kids at school, and drive through a school zone?? With defective brakes? Admittedly, that's an extreme example, but -- WHAT IF? This repair shop has changed in recent years. And not for the better. There's nothing worth recommending about Ken's Northwest Automotive. This was a bad, bad experience.

    Liberty Bay Auto

    Liberty Bay Auto

    (119 reviews)

    Liberty Bay Auto is the place to get your next pre-owned car. They are not the usual high pressure…read moresales car place and they are focused on relationship building. It started with Klarissa and Zack stepped in on her day off. The Sales Manager Barrie did his follow up a couple of weeks later and gave me us an inventory update. Zack again covered for Klarissa and informed us of a price reduction of Like New Subaru Forester with very low mileage that just about made it with our budget. They worked with us to make it happen and we bought it. The whole process from start to finish went smoothly no hiccups. This is the way car buying should be as it was a good experience. Thank you team at Liberty Bay Auto Poulsbo.

    My husband and I have brought our cars in here a couple times. My biggest complaint normally is…read morethey don't care about getting your car back to you same day even when they say they will. We won't be going back after my last service a couple weeks ago. They flushed the AWD fluid to fix an issue for $900. My car started squeaking oddly within a day or two after their "fix" so I took it to Audi Tacoma a week later. They looked at the fluid and said the service was done incorrectly. All the fluid Liberty Bay Auto had put in had burnt because they didn't perform the maintenance right. Audi had to pull fluid out of the system to make sure it had caused metal shavings to get into my car. Luckily I came in in time or it would have been even more expensive! Audi fixed the fluid for another $1,100 (on top of the $900 I paid to LBA). My car had the original issue fixed by Audi Tacoma but I have to bring it in again to them because the squealing that started after LBA has gotten worse and worse. If you have an Audi, save your car and money and take your car to a shop that knows how to work on them. They nearly did major damage to my car

    Bud's Auto - autorepair - Updated May 2026

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