I highly recommend this company as the service I requested was A1, quality was amazing and the explanation of the work was phenomenal! I highly recommend them. read more

Miller's Marcite has turned an ugly pool into a beautiful like new pool, like magic! I'm ecstatic at the fresh new look of my pool. I have a very large and deep pool but regardless of the size the final job and completion was flawless. Also must mention that Miller's Marcite's follow-up was excellent as they answered any questions or concerns that I had. This company is a big A+ company in my opinion! Betty J. Palmetto, FL read more

Horrible customer service. I called 5 x and filled out the form on line and could not get a call back. This is the service you can expect from these clowns. I recommend Pincha penny or some other pool service ompany thats answers the phone or calls you back. read more

This is the worst company I ever used. Their customer service after the sale stinks. I have a issue with my finish cracking and after 3weeks they sent someone to look at it and never returned. this has been going on since September 6 with no response. I now have family coming in for a wedding at the end of the month. read more

I hired Millers Macrite (MM) in December 2020 to re-tile and resurface our pool with Stonescape. Anyone looking to install a Stonescape surface should take the time to watch the manufacturer's detailed video on how to install the product - https://www.youtube.com/watch?v=Mzzut18Zbeo. Educate yourself on the specific processes involved so you can ask your prospective vendor if they follow the manufacturer's processes. I wish I had done this myself. MM showed up unannounced 2 weeks early to drain my pool. It's nice to have a vendor show up early but usually they call first. The demolition phase went fine but then it started to go downhill. The tile subcontractor they sent is someone who has apparently had problems with previous jobs, in addition to having obvious personal problems (I suspect drugs) and serious health issues. I was told he could literally pass out at any time while on the job - gee thanks for sending him over! He would show up, work a couple of hours, disappear for a few hours, then come back and work another hour. Some days he didn't show up at all. The entire project was supposed to take 7 - 14 days from the day they drained my pool. On day 11, another guy showed up to prep the surface for the new Stonescape and was surprised to see that the tile was only half done. MM is so disorganized they don't even bother to check in with subcontractors to see how they are doing. At this time, I decided to inspect the tile up close and realized the guy had done a horrific job. Multiple broken tiles were used. Grout lines were crooked and some of them were as fat as my thumb. I reached out to my sales rep and sent over some pictures. He forwarded them to the owner and I was told that they would make things right. After a few more days of following up, they sent in a different tile team who removed all of the previous guy's work and started fresh. The new tile came out fine so no issues there but the project was delayed by weeks at this point. After several missed promises of when the job would be finished (and me having to continually follow up since there is no project management and zero communication), I was finally told that the job would be done on 2/6/21. The plaster crew (led by the owner Dana) came out and then proceeded to not follow the guidelines of how the surface is supposed to be installed. When the plaster crew was done, the pool looked like a blue plaster pool with virtually no pebbles exposed. On top of that, they decided to call it a day and not complete the job as I had been promised. The manufacturer clearly states that after a 4 hour curing period, the final phase needs to be completed as quickly as possible with the pool filling process starting no later than 24 hours after the plaster is done because the plaster is designed to "pond cure" underwater. MM allowed my pool to air dry for 3 days which the manufacturer specifically states can cause the surface to be compromised. Three days later 2 guys showed up to acid wash and power wash the pool. The plaster had already hardened so they couldn't get much of it off. The end result is that I don't have two square feet of pool surface with proper pebble exposure and even color. The team took multiple shortcuts and the results look worse than the surface I had them replace. I had the manufacturer's rep come out and take a look after about 10 days and he agreed the job hadn't been done correctly. MM did offer to redo the job, but after taking 5 weeks to botch a 7 - 14 day job, I have no faith they will do it properly so I have asked for my money back plus some extra money to cover the cost of another company removing their work. That was Monday 2/22. As of Monday 3/1, I still have not heard back from the owner after repeatedly asking him to call me. They are a disorganized mess and the owner has no interest in handling problems his team caused. I recommend looking elsewhere. read more

Millers Marcite - This is the pool just as they started filling it. You can see it is mostly plaster with hardly any pebble exposure. - Decks & Railing Near Me - Palmetto, Florida

We used Miller's to resurface our pool with Stonescapes Midnight blue finish. The pool came out with major streaking all over and I have contacted Allen, our rep repeatedly. He said someone from Stonescapes would get ahold of us. Never happened. Its been four months. I have a detailed string of times I've reached out and they tell me they will take care of it but never do. BUYER BEWARE read more

Impressive! Dana and his team just redid our spa and it came out better than we could have imagined. The process was great from start, when Allen arrive wearing a mask following CDC guidelines, giving us quote on the spot, and setting up the appointment. The job went fast, without sacrificing quality. It has been a long time since we have seen such hard, efficient, and conscientious workers. We strongly recommend this company because you will not be disappointed! read more