Absolutely horrible they do not do weekly maintenance as stated in contract the pool tech spends…read moreabout 2min and 30 seconds at our home we see on camera supposed to be water line scrubbing wall brushed pool floor brushed chemical test pump basket cleaned nope he does water test and leaves

Really rude manager and staff . Did a terrible job in cleaning pool and then come up with a whole…read moreload of attitude and excuses. Avoid at all costs

We recently hired Sebastian with Tiburon Pools & Spa to do an acid wash of our pool and to regrout…read morethe tile. We were extremely pleased with the result and Sebastian was great to work with. He was kind and patient with all my texts and questions throughout the process. He texted to check on our satisfaction following the refilling of the pool. He is young, but extremely professional (beyond his years). Although Sebastian does not service pools in our area, he gave me helpful feedback that helped us to recognize areas where we were being overcharged. He did not attempt to influence us to make a change in our service, but when I asked for a recommendation, he offered one. Thanks to Sebastian, we are saving money each month. And he charged us half of what the other company quoted us for the acid wash. Because no one can guarantee to remove every stain (without completely resurfacing), it was a hard decision to spend so much money. But because he offered a more reasonable price and was confident he could considerably improve the pool's appearance, we decided it was worth the risk to try. And we're very glad we did. I would say that the surface is 75-80% improved in its appearance. It looks clean again. And the grout turned out beautiful. (We bought our home from someone who had maintained the pool themselves and apparently didn't keep the chemicals balanced properly, which led to the discoloration of the surface over time.) I'm glad we found Sebastian and would have hired him in a NY minute to service our pool if we were in his service area. We were very impressed with him; his professionalism and his helpfulness even beyond the work he was hired to do for us.

From the owner: Here to help you enjoy your pool stress free!!read more

I have had them maintain my pool for quite awhile. They do a great job. If I have any issues with…read morethe pool when they call them or text get an immediate response. Very personable people.

I had a problem with my water feature and had no clue. They came and fixed it in minutes and it…read moreworks BETTER than it ever did! Thanks!

I had a cracked union coming out of the heat pump and it was leaking water bad enough that my…read moreregular pool guy turned off the system and left it in service mode. I called texted Joe @ JM Pool Service and he had me fixed and back in business in under 24 hours. This was on Labor Day weekend, too! Didn't gouge on price and the guy is very friendly and knowledgeable. Just what you want in a pool service outfit! Thanks for the quick fix, Joe!

TodaY 7/5/24 MY POOL PUMP stoped working ,,I called my regular guy…read morePlastners but they could not have a tech come out till next week..which did me no good...to the rescue Jm Pool Service and Repair. called them Joe came out within 2 hours like he said fixed my pump easily with his knowledge and was quite reasonable, also professional he fixes pool pumps and associated equipment ...Joe Cell (585) 472 4528... tell him Jay from Quarry recommended him...

Simply outstanding service & maintenance, Pool looks as good as the day it was installed ten years…read moreago, always sparklingly clean & inviting. Anything out of the ordinary or repair is immediately taken care of, competently & reasonably. I am lucky to have Pool Troopers. and no, I'm not the owners mother.

Hello, This is from my mother Caroline BONAVICO…read more Hello this is Caroline Bonavico speaking I am contacting you because I have found another pool company your company has been very dissatisfying to me. I would like you to take my credit card off file. End of story... And I am on the telephone now with you people and by the way I am still holding for an hour and a half this is ridiculous. today is Friday when I called you in Naples and the answering machine said the pool company was closed today today is Friday. PLEASE answer your phone We are no longer using your service!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! We no longer are satisfied Who is your service we have gotten a new pool company we're tired of being hung up on hung on for about two hours not getting anywhere what the H come on,... This is not how you treat a customer that's been with you since we own the house from a year and a half. You should be answering the phone or having somebody call you back this is unacceptable. We have found a decent pool company that came to our house and thank God for them, they cleaned everything!!!!! Hey by the way we're getting a pool heater from them within waiting for you guys to help us is like Watching paper wallpaper paste dry!!!!!!!!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!!

Naples pool service is run by wonderful people. They are very knowledgeable and always answer our…read moreneeds. Highly recommend them‼

They helped us in a pinch! They were professional, responsive and fair. Great company!read more