Excellent and responsive customer service and great prices. My pool has never been as clean nor…read morethe water clearer.

Thank you Summit Pool. We asked you to replace our pool tiles (existing tiles starting to…read moredelaminate) and we are impressed! You were responsive and courteous and the results look great!

I hired this company two years ago to start servicing my pool and the technician has been…read morewonderful. After years of trying other companies, I can honestly say this is the best pool maintenance company I have ever used. My pool looks great, they flush my filter once a month, and we never have an issue. I feel the price is fair and my pool looks wonderful.

Horrible They lie and will break your equipment Didn't…read moreclean filter it vacuum for a year

DO NOT USE this company.. they have the worst customer service I have ever dealt with. I had them…read morefully resurface my pool and convert it to a salt water pool. The entire time I never knew what was happening since they refused to communicate with me.. they finally finished but after that I set up a weekly cleaning and over the last 4 years they have without any warning, canceled my service and stopped coming for no reason at all even though they cash my checks and I have had to get my pool fully serviced by another company numerous times bc they let it get all green and moldy.. now their phone has been off the hook for the last few weeks and they never contacted me after hurricane Ian and have just left a 5 year customer hanging yet AGAIN.. they are the worst and Damien should be ashamed of himself for running such a horrible company and all his manager should be fired

After informing several people in management that my pool tech hardly ever showed up and when he…read moredoes show up he wouldn't check chemicals, he just throws in some chemicals and leaves.(I have 2 cameras in pool cage by the way)I've asked many times to for them to vacuum to no avail. I had to buy vacuum on Amazon and do it myself.(pic below of debris.) It took over 10 months for them to finally agree that I had a leak that was causing upward of 70,000 gallons per month. They kept blaming the auto fill even though I told them it was off. That would have made sense if my pool was always full or over filled, but it was always low. (I was filling manually since Feb just to prove it) I fired them in an email and that's when the owner Damian finally got involved and defended his staff by saying that they were great which would be awesome if it were true. Basically he made it seem like they haven't done anything wrong. Which would mean that I'm wrong. He didn't even try to keep me as customer, just removed me from route. Damian on Sept 27th promised he would send me a letter to submit to water company for credit and that's when I agreed to the discounted amount to fix leak, Steven came out a few days later and fixed it.(he, by the way is great) It is now October 10 and have not received letter and he won't respond to my emails. I of course have already received bill for fix and will send out as soon as I get letter.

they do an exceptional job maintaining our pool. they always do the entire checklist, every week,…read morewhich may appear to cost more, but in the long run it is much cheaper!

They do a great job. I've used them for about a year now, and my pool looks great. A+read more

Run. Hired to install a pool heater and corresponding…read moreelectrical at my home in Naples. To keep it short, lots of delays, installed a different heater than I was told would be installed, they were not interested in helping me set-up the app to run the unit and the electrical panel they installed is causing the pump system to not work. They couldn't get paid fast enough and now are not supportive in getting the system running. Paid a lot of money for low service, poor communication and a money-hungry collection process.

HIGHLY RECOMMEND Fast, friendly, efficient and great pricing! Gio was able to swing by quickly and…read morehad my pump up and running again so fast, I couldn't believe it! As a woman, I truly appreciated his honest service and friendly attitude. Best service call ever!

Very professional. Very efficient. Strongly recommend for pool services. Never had any issues and…read morethey return calls immediately.

Extremely unprofessional!!! Warning gets paid up front and doesn't finish the job!!! When asked why…read morehe didn't finish the job starts yelling at the customer...homeowner beware!

Have been doing business with Pool Pro for about 4 years now. They have resurface my in-ground…read morepool, install a new salt water system, new heater and a pump on my 26 year old pool system. I am very please with their work. Very professional. They also helped me when we lifted our ground level home because of damage suffered from the 3 hurricanes. They came out and removed all my equipment and stored it in their shop while our house was being repair. That was service I never expected but Joe and his crew and the best. We also use them for our weekly service and are very happy with the water treatment they provide.

I would highly recommend Pool Pros Inc of Fort Myers that just completed our Spa tile/coping…read morerepair. Dan Sheppard the General Manager oversaw the project to repair our spa and Marcello, Jim and PJ were very knowledgeable and provided top notch work and service. Thank you, Jane W.

Have been an exclusive customer with Edgewater for 3 years. Up until about 4 mths ago, highly…read moreprofessional and responsible. Now unfortunately the service is unreliable and the back off staff is inconsiderate and rude. Have been dealing with a gas heater repair from early January. Despite multiple calls to check on the status of the part which were all met with "we do not view tell the mail", I come to find out the replacement part sitting at another facility for weeks. No apology but simply an under-experienced heater tech replacing the so called broken part. Two days later the pool was still not getting warm and the heater tech came back out and told us that "we didn't know how to run the equipment." The rude nature of the discourse caused to to place several calls to Colton and his "assistant" with no call backs. We are on 2nd messages to Colton directly and 3 messages to Kat with not so much as an email. We have very luckily found Pool Troopers and they diagnosed the problem and had the heater fixed in 2 days. The pictures of the broken part is attached. Edgewater charges for incomplete repair service to keep ratcheting up home calls. Be very careful how much they charge. We are filing a complaint to the BBB and Collier County to make sure no one else gets the run around.

Edgewater Pools came out & repaired the issue quickly. Customer service responded promptly &…read moreprofessionally. Overall a very good experience, I recommend this company for quality service!