Nassau Pool Construction, who initially installed our pool, came out within 5 days of calling them…read moreto fix an ongoing light issue we were having. They were very friendly, responsive and professional.

Great company, from designing pool to construction and service. Working with Mark was a pleasure…read moredesigning our pool. They used quality materials(the pool surface is warranted for life while we own the pool) and very talented employees working on the job. The also did our pavers and our screen enclosure. Everything was exactly as de signed. As far as service we had a pool light that we thought wasn't very bright. Two days they came out and changed the light... no questions just did it. If you want quality and service call Nassau.

Worst customer service ever. They try and upcharge for everything, I asked technician why my pool…read morewas so high and he said due to rain. Then i get a $2000 water bill because auto fill broke. I was working with water company to prove i was addressing and wouldnt submit scope of repairs just an estimate with scope of fix auto fill. They charged a fortune for a substandard "fix" that wasnt anything like what i had originally. Before had a valve sticking that they said needed to be replaced for ~$700 and i found exact valve on Amaazon for $65. They used to have a great tech but he retired and the owner and staff are the worst possible. Do not use unless you like extremely costly service and terrible communications. Jim McDonnell

Hired these folks to service a salt pool . From the beginning, they never serviced it correctly …read more I have cameras on property. I would see the technician walk back to the pool empty handed most of the time . come back in five minutes and take off. Next I pleaded and paid more for better service/ chemicals whatever, their techs were just simply not capable of testing the pool and keeping it maintained properly. I had to clean filters myself . My experience was not good at all. BTW, I was adding chemicals behind the techs, they very well may be keeping the chemicals and doing some other work with them, that's not my business. What is my business is how they maintained the pool. Would not recommend them at all.

Absolutely horrible they do not do weekly maintenance as stated in contract the pool tech spends…read moreabout 2min and 30 seconds at our home we see on camera supposed to be water line scrubbing wall brushed pool floor brushed chemical test pump basket cleaned nope he does water test and leaves

Really rude manager and staff . Did a terrible job in cleaning pool and then come up with a whole…read moreload of attitude and excuses. Avoid at all costs

we have been utilizing Plasters for the last year and after trying many services these guys are the…read morebest. they do a great job, show up on time weekly, look for issues with the pool and take total care of your pool. when it comes to repair i will say that Brett their repair technician is the best in the business. he knows everything and can repair issues quickly. i highly recommend Plasters

Plaster's Master Pool Service has taken care of my pool for the last eight years, and they have…read morebeen nothing short of exceptional. I always work with Eric, and he has consistently been professional, thorough, and reliable. They maintain my entire system--the salt system, filters, equipment, everything--with great care and expertise. Their pricing is always reasonable, and their service is truly outstanding. I genuinely appreciate the quality of their work and the peace of mind they provide. Highly recommended!

Have been an exclusive customer with Edgewater for 3 years. Up until about 4 mths ago, highly…read moreprofessional and responsible. Now unfortunately the service is unreliable and the back off staff is inconsiderate and rude. Have been dealing with a gas heater repair from early January. Despite multiple calls to check on the status of the part which were all met with "we do not view tell the mail", I come to find out the replacement part sitting at another facility for weeks. No apology but simply an under-experienced heater tech replacing the so called broken part. Two days later the pool was still not getting warm and the heater tech came back out and told us that "we didn't know how to run the equipment." The rude nature of the discourse caused to to place several calls to Colton and his "assistant" with no call backs. We are on 2nd messages to Colton directly and 3 messages to Kat with not so much as an email. We have very luckily found Pool Troopers and they diagnosed the problem and had the heater fixed in 2 days. The pictures of the broken part is attached. Edgewater charges for incomplete repair service to keep ratcheting up home calls. Be very careful how much they charge. We are filing a complaint to the BBB and Collier County to make sure no one else gets the run around.

Edgewater Pools came out & repaired the issue quickly. Customer service responded promptly &…read moreprofessionally. Overall a very good experience, I recommend this company for quality service!

Gerald is quite possibly one of the kindest and most thorough service technicians within this…read morecompany. From the lead to the installation to Gerald now working for over a year in this pool weekly, I cannot stress how amazing my pool looks and feels. The ability to have the same technician with this type of knowledge day after day and year after year - speaks to how special this company must 1) treat its employees/contractors; and 2) treat the home owners. Gerald is one of the family and while the substitutes ( eg. if he is unavailable or breaks his arm) did a great job- they cannot compete with his care and respect.

Our pool tech Tim is friendly and dependable! He keeps us updated on problems. He is willing to…read morespend time with questions and teaching us about the pool.

Hunter Pools in Naples is an Excellent Company, fair price and knowledgeable! You need to be…read morecareful there are many incompetent pool repair companies out there, believe me I found out the hard way.

They are honest, knowledgeable, reliable and reasonable. Highly recommend. Great to work withread more

I had the pool heater installed on 6/09. The installation is great (on-time and the clear…read moreinstructions on how it works and maintenance...) However, when come to the office manager, it is a different story. First of all, I got hold back fund by the mortgage company and need to have the pool equipment repaired. The office manager issued an invoice and greatly over stated that the pool must be closed until a missing screw of the main drain replaced and her company does not do this type of work. Why she issues a statement for things that her company does not do and nobody asked for? Secondly, she supposes to educate and explain to customers what is going on rather than throwing some harsh words to them. This is the first and I hope I never have to deal with her again and would not recommend this company to anyone.

Very pleased with Tropical Pools install of a new Gulf Stream heater. Rebecca was very…read moreknowledgeable and helpful from the first call. Stephan who did the install was very personable and arrived on time. Was very neat, explained everything he was doing and cleaned up the work area. I would recommend Tropical Pools.