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Total Pool Services

4.2 (5 reviews)
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Response time

2 hours

Response rate

100%

Services - Total Pool Services

Pool chemical testing and balancing

Pool cleaning

Pool draining

5 More Services

Pool installation

Pool maintenance

Pool remodeling

Pool repair

Pool skimming

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Ask the Community - Total Pool Services

Celebrity Pool and Spa - Our Bonita Springs showroom. Call to make an appointment (239) 789-8600 Pool Contractor Bonita Springs, Naples, Ft Myers, Estero, and ...

Celebrity Pool and Spa

(2 reviews)

Celebrity Pool and Spa helped design a pool for us and then inexplicably stopped responding to all…read moreemails and voicemails. My wife and I were nothing but nice and polite to them, did not ask too much of them, and provided all the information they asked for. In my personal opinion, any company that would treat potential customers so unprofessionally like this shouldn't be trusted, particularly with a $100,000-plus investment. Moreover, they were extremely slow to respond most of the time, even in the beginning. We had to follow-up repeatedly. They had no respect for our time which is highly unprofessional. I also didn't like how the owner wouldn't quote a fixed price. He wanted a deposit and said he would likely increase our price before he started our pool, blaming inflation but not offering clear assurance in our minds that any price increases would simply be pass-throughs from his suppliers. My wife and I were worried that he would use this as an excuse to extract more profit from us after we put down the deposit. He told us twice that we'd have to just trust him on how much he could/would increase our price. Not very reassuring. Now we have to start all over with a new brand pool company. Very disappointing. Based on my experience, I would strongly advise choosing another company.

We have had numerous issues within our 12 month warranty. Each time, Shane Mirise, owner, refuses…read moreto come out and look. The leak problems have been ongoing for 9 months.This last time he sends me the bill after repair service found out his people moved pipes and didn't cap the pipes. I have filled the pool twice with chemicals and he never offered to pay for that inconvenience. It always comes down to $$ for him. It all went wrong when I complained that his tile guy was burying all the broken travertine in my yard! After that the tile guy took a hammer to my gutter downspout. He also left so much paper trash and food containers that I filled up 2 large black trash bags with it. When grading, one side was one foot shorter than the other. Shane argued until the fence guy told him EVEN a fence could not be installed on that uneven terrain. So then he covered the top soil with FILL DIRT and rocks where the grass and garden were to be planted and IN the 7x12' Planters. This makes it difficult to plant and grow anything. We noticed the LEAK a few months after completion. Shane sent 5 different subcontractors out and it was still not fixed. Finally he called Pool Solutions who said it was his fault for not capping the pipes. Then Shane refused to pay the bill for $294. I still have 3 months left on the warranty. Another problem was the pebble finish coated a light which made the light crack. Instead of handling a problem, one time Shane told me to call one of his workers, Nick, myself saying "That's on Nick." Pool repair company said our AUTO Fill installation was a joke and that was after Shane sent 3 people to suppposedly fix it. Shane says he always has problems with those and probably won't install them in the future, rather than learn the correct way to install. He alson told us he underestimated the cost of our planters, probably why he won't hold up his warranty. Classic Shane: Blamer, trying to pin bill on others; poor follow up, few inspections after subcontractor finishes (3 visits in 12 weeks), poor communication (didn't order salt for pool service until 3 months after install, then told me to dump it in a day before they drained it for the first leak repair; Tells me to keep hose running when leak is pouring out of back of pool.), won't visit to diagnose problems, handles customer service like a call center except the questions are accusatory. We were very patient along this journey and treated very poorly.

Total Pool Services - poolcleaners - Updated May 2026

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