very poor service . Their technicians don't know anything about pool service . The new technician just added cya grahu to my pump basket instead instead of skimmer basket .the granules should never put in the pump basket . Causing damages to the impeller and pump and blocks the flow . They haven't reached out to me at all about this. . The guy was just hired and doesn't understand or speak a wo of English no wonder he mixed up . read more

Hello, This is from my mother Caroline BONAVICO Hello this is Caroline Bonavico speaking I am contacting you because I have found another pool company your company has been very dissatisfying to me. I would like you to take my credit card off file. End of story... And I am on the telephone now with you people and by the way I am still holding for an hour and a half this is ridiculous. today is Friday when I called you in Naples and the answering machine said the pool company was closed today today is Friday. PLEASE answer your phone We are no longer using your service!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! We no longer are satisfied Who is your service we have gotten a new pool company we're tired of being hung up on hung on for about two hours not getting anywhere what the H come on,... This is not how you treat a customer that's been with you since we own the house from a year and a half. You should be answering the phone or having somebody call you back this is unacceptable. We have found a decent pool company that came to our house and thank God for them, they cleaned everything!!!!! Hey by the way we're getting a pool heater from them within waiting for you guys to help us is like Watching paper wallpaper paste dry!!!!!!!!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! We are no longer using your service!!!!!!!!!!!!!!!! read more

Pool Troopers - We have to turn the water fall on and turn off manually and sometimes it doesn't turn on and turn off manually we need help!!!!! - Pool Cleaners Near Me

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If I could leave a minus star I would! About a year ago I signed up for Pool Troopers Service, they were good in the beginning and went down hill. The technician wasn't qualified to take care of a salt spa pool, he dumped a full bag of salt into a 10x10 spa pool! This happened not just one time and each time the pool had to be drained down to dilute the salt. The tech also put too much other chemicals in the water, it made my skin irritated and the pool couldn't be used. The tech wasn't familiar with the Aqualink automated system and said it wasn't working because all the red indicator lights were on and we needed a Service call. Turns out he didn't know the lights were supposed to be on and there was nothing wrong with the system. They also cleaned the salt cell every three months when it wasn't needed, charging $30 each time. In March they cleaned the salt cell and then in May, unnecessary. There computer systems were constantly incorrect with billing and whenever I'd call I'd have to let it ring forever and then be told I'd have to talk to billing, they NEVER a call back. I waited two months for a credit on my account that never appeared on my statement, I had to dispute the difference of the charge with my bank. Finally, I cancelled my agreement with Pool Troopers because of: unqualified technicians, poor communication, poor billing system, poor customer service and excessively high prices and poor value (They were charging me the price of a full size pool and it was a Spa pool). read more

I was almost side swiped and run off the road in pouring rain by one of their extremely reckless and dangerous drivers. Slamming my brakes was the only thing that prevented him crashing into my truck as he merged into me and sped off well over the speed limit. I would never use their service, as having one of their drivers speeding through my community would be a huge danger to my neighbors and community. read more

We used Pool Troopers for getting an estimate on cleaning our pool. When I called the company, they were very knowledgeable and courteous. They came out, assessed what needed to be to be done and took care of. There are very fair with their pricing and they do an excellent job. Stephen came out to our home and took care of everything. We are very happy with Pool Troopers!! If you need to have any service work or maintenance to your pool, I highly recommend them!! read more

Actual pool service was okay for the most part. Bad customer service and billing dept, very unprofessional and nasty. A $50 error (they admitted to) was like pulling teeth to get back. They are too busy gobbling up local pool companies instead of concentrating on the customer. Go local and support small business! I can see from other reviews that I am not alone, terrible! read more

This company provides the worst service. I wouldn't recommend them to anyone that wants a clean pool. I have had nothing with issues since they took over service from a previous company. read more

i called to inquire about starting new service and no one answered. i had to listen to their commercials. i worry about calling them in need, if they dont answer read more

The pool cleaning part is really good, Thank you Patrick for quickly responding to my issue and putting things right

I originally picked Pool Troopers 3 yrs ago as they were pitching a 2x/month pool cleaning service for 30% less than other companies. This terrific rate was due to the fact that they would install a salt/chlorine generator device at n/c in my system that would keep the pool in balance for 2 weeks. The pool was kept clean with this process & I was happy with the service. Then in March 2021, I get a price increase notice (due to covid, of course). Then in August 2021 I get another price increase notice (due to covid & fuel costs). *Remember, they are only coming by 2x/month so their fuel costs are only 50% that of the other guys. In August 2022 I get my 3rd rate increase since March of 2021. Now, in September 2022 they send me a notice that the salt/chlorine generator they installed at n/c (*remember, so that they only need to stop by 2x/month) now has a "supply chain issue" and there are no repair parts. HOWEVER, they just happen to have an ample supply of new salt/chlorine generators that they can SELL me if I want to continue their service. (*remember: so that they can continue to only stop by 2x/month!) Let's recap: 1. 3 price increases in 17 months. Pool Troopers now charges the same for their 2x/month service vs every other local pool service company for their 4x/month service. 2. If their installed salt/chlorine generator device goes bad, I would now have to buy a new one at some yet unnamed price. (no repair parts available for my current device, but yet... unbelievably they have complete new devices for sale) A Total Shocker. 3. Their emails happily announcing price increases are generated by Trooper Ted. That rascal Ted has yet to respond to one of my emails complaining about the continuing price increases. Recap: They have lost their way. Avoid this outfit. read more

Where do I begin? I am still awaiting a response and a refund for over $3000 of pool light repair that I did not authorize. Unfortunately they had my card on file so it was just charged without my approval. Now, I email and call weekly to try and get it back and no one responds. When I do finally get someone, they have danced around the issue and keep assuring me that someone else will call me back to sort it out. Not only did they do the repair, it was done incorrectly, so our lights do not coordinate with our control panel. This is all in addition to the weekly service we have received from this company for over 2 years. When it is was independently held, we had wonderful service. Ever since it was bought and our prices went up, the service has not been as careful or well done. I reported several times that it was unsatisfactory and nothing was done. We were away for a few months and just came back to a pool FILLED with algae and had calcium build-up all along the pool walls. It took a couple of hundred dollars worth of vacuuming and care with a different company to get it back to health. I am still awaiting money back and exhausted from the terrible care of this business. read more

I have used this pool service for a year and have had nothing but problems. My new pool is full of algae and they have not corrected the problem. I have tried to work with them and have called them many times, and they always say they will send a "supervisor" bur they never call me back. Once they ruin your pool they will not correct it. read more

They bought our former pool maintenance company and i immediately knew things were off and I was right. Poor communications, no returned calls , no shows, etc. They finally came today , Saturday (Thursday is the scheduled day) after not being here for THREE WEEKS! Of course they invoice one month in ADVANCE. Customer beware!! read more

Premier Pools provided a good service. Pool Troopers purchased them and it appears they are simply over their heads. We purchased a pool heater and salt system from them. Long story of many miscommunications by the firm but the heater they delivered ( which they charged in full $4k for and charged $450 to install) is sitting there as it has a error code upon set up. Never ran. I had to call numerous times to get to a supervisor who was understanding and scheduled a technician to come out (4 days later). But in the meantime they had a separate plumber call me who is authorized to work on these and is a warranty certified provider; yet this company refused to come out until I provide a credit card. pool Troopers told them that if it wasn't a warranty issue I had to pay them:) This was delivered a few days ago and NEVER worked; obviously defective or incorrect install (which I suspect as its been issue after issue). They did not hesitate to charge our card ($6k in full) for a product that never worked. I would not recommend them. Every time you call you get someone different. People to the site do not communicate with each other or the office. Entirely frustrating. read more