Very satisfied with my carpet installation. CG was my sales person and she was awsome from the very…read morefirst interaction which led to a smooth transaction start to end. Not to mention she got me a earlier appointment which worked out perfect for me. I would shop here again.

Terrible experience, ordered custom rug in May 2024, told 4-6 weeks. After 8 weeks started…read morecontacting salesperson who was incredibly rude with no answer other than wait. 3 months after that contacted by manager that in fact, rug was in but they had a problem with the border. No one ever mentioned any issue, offered an apology just left me hanging with a charge for a very expensive rug. Would never shop with them again, overpriced, no customer service, treated poorly by everyone in store like I was an inconvenience after spending hours picking out a rug. I purchased multiple flooring types from them previously and was happy but this time was horrendous. Will never return.

I messaged here on yelp regarding replacing flooring in our 3 story home and was put in contact…read morewith an individual named Phil. We spoke on Monday and had an appointment scheduled for an estimate today (Thursday) at 12pm. Phil never showed up. This is very frustrating as we moved things around in the middle of the workday for this appointment. Very unprofessional

We had used Carlos for some carpet back in the day. I had no idea they do flooring options too. Had…read morea good experience at a very reasonable price. Happy to be able to use a neighborhood place instead of those big box stores.

Billy is a great facilitator for the business and the installation for both hardwoods and carpet…read morewas friendly, seamless and professional. Great, local Delaware business.

We are so happy with our new carpet. Bill in Sales was helpful and knowledgeable and the…read moreinstallation was beautiful-the team was fast, efficient and did quality work.

Pete is the go-to person for carpet installation. Pete re-carpeted our upstairs rooms and hallway…read moreand we cannot be more pleased! It's evident immediately that Pete takes great pride in his work and cares about the details. We shopped around and Pete's pricing was much lower than competitors and offered better quality products. Pete is the best! You would be foolish to go elsewhere.

First time we used Pete's Carpets and could not have been more pleased. Had carpeting installed in…read more3 areas. The selection was very good. They were able to schedule us quickly. And we were greatly impressed by Pete and his son who did the installation. They were neat, helpful with replacement of furniture, efficient, and quick. And their pricing was competitive. Can not recommend them highly enough. A great, long time local business that deserves our support!

Start to finish it was a pleasure working with the team at Hardwood Direct! They had samples I…read morecould take home to layout to see which I preferred in my home. They guided me on the types and styles but I never felt like they were pushing me toward any particular product. They problem-solved when we realized some adjoining floor was going to be significantly higher and made a great transition. I'd like to do my whole house but I'm going to have to bite it off a few areas at a time and they're great about understanding the long-term version and making suggestions now that will help me as we add others areas in the future. Oh, and the installers worked quickly but with detail. Top notch experience from start to finish!

The team did great. We had a new construction home and chose to get everything standard in efforts…read moreof getting to pick hardwood other than Bruce, (what the builder offers). The team did great in installing everything and being tidy. The only downfall was that we were scheduled for 3 days but they left early Sunday and pushed it out until Monday-Tuesday. So it lasted a bit longer, and we had to rearrange our schedule. So make sure you take a few days extra just in case, if not at the very least to just enjoy the floors. Good floors Affordable Great install We love the floors and have nothing bad to say about them! Thanks guys!

When installers say you're looking too closely when asking for a fix, it's time to examine…read moreeverything. My Family Carpet experience was good only with the sale and the carpet. Installation of over 230 yards in 4 rooms and 2 stair cases at a cost of over $11,000 was horrible where craftsmanship was needed -- seams, stairs and room transitions. In short, they butchered my front grand stair case with mis-aligned and improperly cut carpet and used staples that were left exposed. In other rooms, many seams were faulty, and all room transitions had ripples due to use of tack strips designed for concrete in front of and in addition to existing tack strips and bad cuts. The concrete tack strips aren't designed for wood floors and will pull if stretched too tight. They came back to a fix a few issues (hence the comment that I was looking too closely), but could not address the stairs or seam ripples that began to appear a bit later. After 1 month, I invited Mike - the owner - to come see his company's work. He agreed that not only were repairs needed, but the entire front grand stair case needed to be replaced. Thank goodness -- a good response as I had expected from Mike. After waiting 4 months and some prodding, they finally sent a guy who had over 35 years experience to remove the front stair carpet. His instructions were to return it to the shop so that they could use as a template for new carpet. Even this experienced professional agreed that it couldn't be used as a template because it was cut so bad. He said "all professionals know that old carpet cannot be used as a template - it requires careful measuring". In addition, I told Mike when scheduling this replacement, that I could not agree to having my front stair carpet removed from the house without having replacement carpet on site - especially before a holiday weekend. They never fixed the other issues either. At this point and fed up, I asked Mike to provide the carpet so that I could have it professionally and correctly installed. They agreed and within a couple days delivered 3 rolls of carpet -- unfortunately and -- par for their course -- 2 of the rolls were the wrong carpet and the third was just enough to do the steps but not enough to do both landings. Par for their course! Just so sloppy. We spent another $1,600 with a carpet repair company that specializes in fixing carpet installation issues - hence my knowledge of many issues that I had not realized with the original installation. Hence the results described below. When installing, their lead bragged about all the experience he had in carpet installations. However, here is what my carpet repair expert found: (Lesson learned -- years of experience does not mean they know what they're doing). 1. Used tack strips that were designed for concrete on my wood floors -- will not hold up to the stretching needed for heavy carpet such as mine. 2. Used double tack strips throughout all rooms and door ways -- not necessary and caused lumps and ripples in doorways. 3. Front stairs -- carpet runner was different sizes causing crooked and mis-aligned steps. 4. Staples rather than tack strips on the steps - making many of the staples clearly visible and not evenly holding the carpet. 5. Improper room transitions causing loose carpet and ripples because they never accounted for pile height differences between old and new carpets - leaving a tripping hazard. Transition wedges should have been used beneath the old carpet. 6. Seams where carpet was not properly glued down and beginning to fray. See the pictures below. If you buy from Family Carpet -- find your own installers or be prepared to spend 15% more for others to come back and fix their installation.

I have used this service 3 times now. Very reasonably priced. Friendly, courteous service and job…read morewas completed efficiently and thoroughly. Will definitely continue!

They installed laminate in 3 rooms. Great customer service. Beautiful floors. Great price…read more Installers were professional, neat and kind. Sales people were informat , professional.and personable . I wouldn't go anywhere else. They are terrific!

Carpet appeared lesser value than what I purchased Carpet…read morestretch out of shape I called phone not answered Carpet puffed up on edge Awful

We worked with Chuck and had old flooring torn up and LVP, carpet, and bathroom flooring installed…read morethroughout our home. We can not recommend them enough! Wonderful communication...constantly in touch every step of the way! Answered all our questions (and I am one of those people with A LOT of questions)! Great price...had three estimates, and they beat everyone else by more than a little! Work done when expected! Friendly, professional, reliable, did exactly what we wanted, and great prices!! Can't recommend enough!

Really great experience! They have an excellent showroom with plenty to choose from (we were…read morelooking at luxury vinyl and tile options). The staff are very knowledgeable and helpful and are quick to look up any product you're interested in. They are a business we could trust especially in the age of unpredictable shipping delays. We really appreciated their service and will be back!

I had such a good experience with Lang Carpet. When I asked for a quote or had questions, I got…read moreemail responses very quickly. Everyone I interacted with was professional. The quote I was given was what I wound up paying. I'm pleased I chose to bring my area rug to them; it looks and smells great!

We had a very expensive oriental rug cleaned at Lang based on the recommendation of a friend. They…read moredid an excellent job at a fair price and ready when promised.

The experience started with visiting the show room. The show room was not overwhelming, and it's a…read morefamily owned business Then the carpet installers were over the top. Professional, very experienced at removing , and installing carpet. The day ended with the one installer vacuumed the entire carpet and cleaned up all the old carpet and padding. Thanks again for a job well done. PRICELESS

Mr Alemar and his crew are top notch, he did my carpets before I sold my house and is the nicest…read morekind of person to do business with.His crew was prompt, on time and helped me with a problem with a hardwood floor another contractor installed. The toughest part is being patient and diligent in getting him to come out and measure, he does it old school with tape measure and graph paper and is really busy. Once you see him pull up and measure a couple of rooms, you will get a great feel for how he does business. His showroom is in a part of town that is a bit rough, so go with a friend during the day, but once you are inside, he has great selection and recommendations. His prices were good and his services were excellent.