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    Floor Concepts

    4.3 (4 reviews)
    Open 9:00 am - 6:00 pm

    Services - Floor Concepts

    Carpet installation

    Carpet restoration

    Floor installation

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    Floor restoration

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    Cohen's Furniture

    Cohen's Furniture

    (23 reviews)

    I have been a loyal customer to this store since graduating from the U of D in 1974. At that time…read moreit was a family business owned by the original Cohen brothers. I dealt with Arnold, a son of of one of the brothers. He was an excellent salesman and most accommodating. I referred many of my friends to this establishment as they, at that time, carried quality yet affordable pieces. I purchased an office set from this company in 2003 and dealt directly with Mrs Cohen herself. Unfortunately, I had to cancel the delivery of the order because of impending major back surgery. Mrs. Cohen extended me the courtesy of a full refund knowing my previous history of being a loyal customer. Upon recovering from the surgery, I did re-order all the pieces and was finally able to accept delivery of such. Again, the pieces were of quality and affordable. To this day, that set has served me well. In about 2008, I purchased another bedroom set from Cohen Furniture. Unfortunately, ownership of the company changed from a family business. Fast forward to about 2008 when I purchased yet another bedroom set from this company. I relied on my past experiences with this company, and I did not carefully check the construction of this new bedroom set. It appeared to be a beautiful cherry set but did not hold up well. The handles on the nightstands and the dresser were not quality and actually broke. I contacted both the store and manufacturer and they could not be replaced. Perhaps, it is just a sign of the times but I have noticed a definite decline in the quality of the pieces they now carry. I spoke with the manager and he stated that it was time to get a new set. The life of the set was only about 7 years. JMHO, but quality furniture should have a much longer life span. In fact, there are family pieces that have been passed on for 2 generations. My niece now has my complete Grandparent's "Waterfall" set (circa 1923) consisting of a large table with 2 leaves, 6 chairs, a hutch , 2 buffets and a small half table. It remains in excellent shape despite having traveled from NJ to DE, as well as from DE to 2 locations in Chicago, IL. As with many products there is simply not the excellent craftsmanship these days. I do realize I am old school in believing "you get what you pay for". The cost of the last bedroom set was significant but sadly the quality just wasn't there. I realize that millennials have a much different take on material objects and that they would probably find the last set I purchased acceptable. Also, I have noted that Cohen's has 2 outlets. One in located in the New Castle Farmer's Market and the other is on Kirkwood Highway where Ethan Allen was previously located. I am currently in the process of moving and once again shopped at Cohen Furniture. I dealt directly with Washam and was extended full courtesy. I found him to be knowledgeable about the wearability of fabrics and construction of the pieces I considered purchasing. The store seems to have a wide range of merchandise at different price points.

    I went to Cohen's Furniture at the New Castle Farmers Market. I was just looking at the time due to…read morenot having the money to buy new furniture. i found a sectional that I absolutely loved. The wonderful sales people at the store told me about the financing. I applied (thinking i wasn't going to be approved due to bad credit) and I was actually approved. the furniture was delivered by 2 professional gentlemen. they brought the furniture into my home and assembled it as well. i recommend this store to everybody looking for furniture.

    Family Carpet - Showroom

    Family Carpet

    (3 reviews)

    When installers say you're looking too closely when asking for a fix, it's time to examine…read moreeverything. My Family Carpet experience was good only with the sale and the carpet. Installation of over 230 yards in 4 rooms and 2 stair cases at a cost of over $11,000 was horrible where craftsmanship was needed -- seams, stairs and room transitions. In short, they butchered my front grand stair case with mis-aligned and improperly cut carpet and used staples that were left exposed. In other rooms, many seams were faulty, and all room transitions had ripples due to use of tack strips designed for concrete in front of and in addition to existing tack strips and bad cuts. The concrete tack strips aren't designed for wood floors and will pull if stretched too tight. They came back to a fix a few issues (hence the comment that I was looking too closely), but could not address the stairs or seam ripples that began to appear a bit later. After 1 month, I invited Mike - the owner - to come see his company's work. He agreed that not only were repairs needed, but the entire front grand stair case needed to be replaced. Thank goodness -- a good response as I had expected from Mike. After waiting 4 months and some prodding, they finally sent a guy who had over 35 years experience to remove the front stair carpet. His instructions were to return it to the shop so that they could use as a template for new carpet. Even this experienced professional agreed that it couldn't be used as a template because it was cut so bad. He said "all professionals know that old carpet cannot be used as a template - it requires careful measuring". In addition, I told Mike when scheduling this replacement, that I could not agree to having my front stair carpet removed from the house without having replacement carpet on site - especially before a holiday weekend. They never fixed the other issues either. At this point and fed up, I asked Mike to provide the carpet so that I could have it professionally and correctly installed. They agreed and within a couple days delivered 3 rolls of carpet -- unfortunately and -- par for their course -- 2 of the rolls were the wrong carpet and the third was just enough to do the steps but not enough to do both landings. Par for their course! Just so sloppy. We spent another $1,600 with a carpet repair company that specializes in fixing carpet installation issues - hence my knowledge of many issues that I had not realized with the original installation. Hence the results described below. When installing, their lead bragged about all the experience he had in carpet installations. However, here is what my carpet repair expert found: (Lesson learned -- years of experience does not mean they know what they're doing). 1. Used tack strips that were designed for concrete on my wood floors -- will not hold up to the stretching needed for heavy carpet such as mine. 2. Used double tack strips throughout all rooms and door ways -- not necessary and caused lumps and ripples in doorways. 3. Front stairs -- carpet runner was different sizes causing crooked and mis-aligned steps. 4. Staples rather than tack strips on the steps - making many of the staples clearly visible and not evenly holding the carpet. 5. Improper room transitions causing loose carpet and ripples because they never accounted for pile height differences between old and new carpets - leaving a tripping hazard. Transition wedges should have been used beneath the old carpet. 6. Seams where carpet was not properly glued down and beginning to fray. See the pictures below. If you buy from Family Carpet -- find your own installers or be prepared to spend 15% more for others to come back and fix their installation.

    I have used this service 3 times now. Very reasonably priced. Friendly, courteous service and job…read morewas completed efficiently and thoroughly. Will definitely continue!

    Floor Concepts - carpeting - Updated May 2026

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