Billy is a great facilitator for the business and the installation for both hardwoods and carpet…read morewas friendly, seamless and professional. Great, local Delaware business.

I went with Floor Concepts because they came highly recommended, but unfortunately I did not have a…read moregood experience with them. The flooring itself came in quickly and the install was scheduled. We took a vacation day from work for the installation, only to receive a text from Karly the day before saying they needed to reschedule with no explanation or apology for the late notice. Once the carpet was removed, we were told a subfloor needed to be installed. The subfloor was installed. We rescheduled the install. We specifically scheduled the install for 1:00 PM because we had earlier commitments.  The installers arrived early and immediately complained that they had been "sitting around all morning doing nothing" and asked why we didn't call for them to come sooner. There was a full unopened box and another half open box of flooring left over. While cabinets were going to be installed in part of the area, that information apparently was not relayed to Karly. However, even accounting for the cabinet area, there was clearly still too much flooring left over for such a small space. When I called Floor Concepts to see if we could return the unopen box Karly was extremely rude and insisted she personally measured everything correctly. (even though she missed the kitchen floor being higher than the room we were renovating) Talked to Sean and got nowhere with him. I later went into the store to show them a picture that the installers reused the old transition instead of installing a matching new transition. It looks terrible. Once again, Karly was extremely rude and blamed us, saying we must have installed the wrong thickness of the subfloor. That was not true. The subfloor height matched the powder room floor, which was also being replaced. Karly had personally measured the space and it was obvious even before the carpet was removed -- that the kitchen floor sat higher than the flooring being installed. I called and spoke with Sean and once again got no where with him. He told me there was nothing he could do other than offer to sell me a custom transition piece for another $200-$300. Seriously, for a 2.5' piece of wood? Shouldn't that be included in the price? At that point, I was completely done dealing with Karly's attitude and Sean's unwillingness to help with anything. While the flooring itself looks nice, except for the transition that doesn't match the customer service, communication, scheduling issues, and unwillingness to take responsibility made this a very disappointing experience overall.  I did not feel like a valued customer.  There are plenty of other places to choose from for our next flooring project.