Walter at airbase carpet and tile was awesome. Very helpful and quick. Loved the in person experience! Highly recommend

Walked in an out with carpet picked out, and install date within the week! J Burton was fabulous to work with.

James was great to work with. Not too many businesses do custom binding anymore. I thought it was gonna take a week, but it only took 10 minutes. read more

Same here wish I would've read the reviews before I shopped there horrible experience, bad attitude, sales reps your order will not be on time take your money and go elsewhere read more

Very satisfied with my carpet installation. CG was my sales person and she was awsome from the very first interaction which led to a smooth transaction start to end. Not to mention she got me a earlier appointment which worked out perfect for me. I would shop here again. read more

Airbase Carpet & Tile Mart - Staires - Flooring Near Me - New Castle, Delaware

Terrible experience, ordered custom rug in May 2024, told 4-6 weeks. After 8 weeks started contacting salesperson who was incredibly rude with no answer other than wait. 3 months after that contacted by manager that in fact, rug was in but they had a problem with the border. No one ever mentioned any issue, offered an apology just left me hanging with a charge for a very expensive rug. Would never shop with them again, overpriced, no customer service, treated poorly by everyone in store like I was an inconvenience after spending hours picking out a rug. I purchased multiple flooring types from them previously and was happy but this time was horrendous. Will never return. read more

Most confusing invoicing, quotes, poor communication, fought about everything. Saving the money, which didn't happen, is not worth doing business with them. Posted only after I moved out of state because they are so unprofessional. No value. I never post negative reviews but this was warranted, even put wrong mis matched color board in the middle of a room. My recommendation find another place to do business. read more

Just bought carpet for stairs. They have already come out to measure and will install on the 14th.

I worked with Sherece Porter and had a very good experience. I was looking for luxury vinyl plank to replace carpet in the basement. She was very knowledgeable about the products and the installation and she wasn't pushy at all about a sale. In fact, we had to visit a few times before deciding to pull the trigger and move forward with the project and Sherece was patient and helpful with each visit. The measurement and pre-install went ok but a mistake was made and two transition pieces weren't ordered which wasn't discovered until the day of the install. The floor was installed without issue and the pieces were ordered (no additional cost to me) and installed a couple of weeks later. Overall happy with the floor and the experience. I would go here again. read more

Airbase Carpet & Tile Mart - Luxury vinyl plank - Flooring Near Me - New Castle, Delaware

I wish I would have read the reviews before I ordered from these people. OMG! i ORDRED 2 custom braided rugs rectangular 5x8 & 2x6. Sales person was very helpful, kind and patient during the sale. Not so much after the rugs came in(yesterday friday) oval shaped. I did not order oval. Anyway. I waited two weeks or more. Never got a phone call they were in. Was told the girl that makes the calls is out... I had to call there. Picked up rugs. Opened small opening when I got home(wrapped in plastic) immediately noticed wrong shape. called store. put on hold. Susan(our sales person) stated she won't be working Monday and the girl who handles special orders is not there today. so she will leave special order girl a note about this issue. bla bla bla...took rugs back....want my money back. why should you sit on my money for a month. manager called he has to approve refund. He comes walking up slapping his lips in my face(apparently it was dinner time) DISGUSTING AND NO MANNERS. So he says he needs to check rugs first....why didn't you check rugs before you said I could come pick up? Your store doesn't check specialty orders to make sure what was ordered was sent? Then he says there is no rug pad & he knows there was.....WAIT so you did check the order or you didn't? Rug pad wasn't in there...so basically tried to make it sound like we stole it! I was told if i get refund can't reorder correct rugs. who cares. stick your rugs and your unprofessionalism where the sun does not shine. Forgot to mention another lady at counter telling me to calm down....really....I never raised my voice but I was adamant that this con man rug company you got gone on here was not gone to steal my money or any more of my time. You know if someone would have said hey sorry about this....Not sure what happened here...I am gone to get this fixed ASAP...please give me a week or so more. Oh and here is your 5 dollar bridge toll back etc. Just show some kind of customer service....I would have been fine....but they all acted like "what's the problem" so what it is oval. Like I was bothering them. NEVER EVER AGAIN! They say everything happens for a reason. Well, I found two beautiful rugs EXACTLY what I was looking for on line! I don't have to wait 2-3 weeks. I Paid a little more but who cares. i GUESS you do get what you pay for and this includes customer service. smh read more

We had a wonderful experience at the Airbase Carpet Mart in New Castle, DE. Our sales representive Walter S. was excellent. He was knowledgeable and patient. He also politely obeyed and enforced social distancing. Thanks Walter Bill L read more

Full disclosure, I have been an employee or Carpet and Tile Mart for 25 years , that being said I have to say that within the last year we have had Carpet and Tile Mart install a new luxury vinyl tile floor and a backsplash in our kitchen and today we had new carpet installed in the bedroom, so THANK YOU Carpet and Tile Mart for doing all this work in our house without one single problem, every subcontractor assigned to our job was here on time , preformed the work they had with professionalism and were very clean , Lenny and his helper just finished the carpet and the job is spotless, I don't even have to vacuum, so yes I work there but even if I didn't , I'd go there anyway and if your in need of flooring or a countertop, which I forgot to mention they did too , I'd still go there , thanks again, Marvin Friedman BTW , I would be remiss if I didn't mention our Flooring Representative Jeff McCord who made it easy for my wife to pick out a beautiful style of carpet read more

My floor looks great, my issue is the sales person told me a couple things that turned out to be totally different when the installers came. First thing, they told me the person that came to do the estimate was going to be the installer. Instead they sent 2 guys that speak little to no English. Secondly, they specifically told me it would be installed with plywood and screws and they did it with sheet rock and nails. And lastly, the installers have a scam to get you for an extra $50 for each appliance they have to move back and forth during the job (so $100 extra for 2 kitchen appliances) that nobody ever mentioned or added into the estimate! And that extra cost had to be paid straight to the installer, not airbase carpet.. In the end the floor turned out beautiful but I will not be calling them to do the floors for the rest of my house because of all the lies and scams they performed. read more

BEWARE - A company is only as good as its products and employees, and right now this company seriously lacks good staff. I would give our very recent experience a negative star review if it were possible. It began with the salesperson who was fine until she got us on the "hook" then wouldn't even answer our phone calls. When I called to speak to the office for answers, the office manager was as rude as an individual can be with a raised voice and no couth whatsoever. I had to hang up on her because she was out of control and I don't let anyone speak to me like that. The Assistant Sales Manager got involved and refused to address the issues of employee behavior and to this day hasn't gotten our information corrected. These should have been red flags to not go forward with the installation because it couldn't have gone worse. In a nutshell, the installer did not follow the schematic provided by the store nor ask for our decision before proceeding, but went forward and installed the carpet how he thought it should go. Instead of one seam in our master bedroom we ended up with 4 pieces of carpet glued together. The large walk-in closet looks like a puzzle because there are so many pieces glued together. And if that weren't bad enough, in another bedroom he installed the carpet in 2 different directions - biggest no-no you can pull in installation and he claims to have 40 years experience! This company (unlike any I have ever done business with) insists that you pay 100% of the cost well in advance of your installation. Mr. Asst. Mgr. used the excuse it was to order our carpet, but we chose in-stock and end rolls - NOTHING to order at all! Then when things went south the day of the installation, he did not want to refund any of it. DO NOT let anyone do this to you! Use the resources at your disposal for this very purpose, as I did. Firstly I filed a dispute with my credit card company (never pay any way but credit with large purchases) and then filed a claim with the BBB. This made them take notice and begin to cooperate. That is how we came to a resolution in this matter. But after decades of doing business with this company, I will never return, nor would I recommend anyone else do business there. read more

We had Airbase install padding and carpet in our family room and small hallway. The first red flag was after someone came for the final measure. I received an updated bill that added $400 to the original quote. The difference was to 'match' the carpet pattern. Okaay. Paid the bill and the installers came, installed and left. We were left with 70 square feet of carpet (which equalled the extra $400 added to the quote). Second red flag was the installation. There were lumps and bumps throughout the room. All along the edges of the room, there were sections of carpet that were puckered and not laying flat. Around the corners, the carpet was also buckled and not laying flat. I was at work when the carpet was installed (my husband was working in the yard). I called Airbase and asked to speak to a manager. I spoke to K. Keane and he said they would absolutely come out and fix any carpet that was not laying correctly and I should send him photos. I sent photos to his email address on November 30. It is now 17 days later and I have not had any response from Airbase about scheduling a time to come to fix the buckling. Needless to say, I will not recommend Airbase Carpet because of poor installation and responding to customers. I will be taking my business elsewhere in the future. read more

They take orders on the phone, then tell you to read the details on their website that don't allow returns. The girl walked me through the website ordering process while I was on the phone with her. She verbally td me I had 30 days to return the tile then wouldn't allow me to return them because it said so on their website. Excuse me for trusting you and not reading the details of the order. You LIED to me on purpose and for that I say you are garbage read more

I do not recommend purchasing from Airbase, given my experience: We worked with Joe to find a carpet we liked. The carpet was a "special buy" and decently priced. We put a large deposit on the carpet and rushed to prepare the space for install. Less then 48 hrs before install, Joe called and said the carpet was sold to someone else and that the salesperson failed to put a tag on it (nevermind that they use a computer system and we placed a deposit). We went back into the store and didn't find anything comparable in price/quality. Joe never offered an apology and just reiterated that "it happens sometimes." He got an Asst. Manager, Stewart, involved. Stewart tried to find a similar carpet based on Joe's statements but never once spoke to me in the store, only via phone/email. We agreed to drive to the Philly store to look at their selection. We found another carpet and they gave us a discount, but even with the discount, it was more expensive. To end our search and have carpet, we decided to move forward. We had to wait another 7 days (14 total days from our original selection) for installation. The day before install, they requested the final balance. Installation day came and the gentleman ripped up our old (yet functional carpet), put down padding, track strips, and began to place the carpet; however, the carpet had serious defects. Lines/streaks going throughout. I called and spoke to Stewart who offered me a $300 discount to accept the carpet. I refused. I then spoke with Steve (Manager) who was unapologetic and said for us to come into the store for a 4th time and that they would take care of us with a heavy discount. When asked what that discount would be, he couldnt give a percentage. I reiterated that each trip was 1.5 hours and a toll over the bridge and this would be the 4th trip. I also told him that I had a young daughter and it was a safety concern to have concrete so given that they ripped up my still functional, old carpet and my inconvenience, that they should at least let the padding remain. He refused. I then told him I wouldnt pick out a new carpet and I expected a refund. He agreed to a refund and said it would take a couple days. So now Im out a few thousand dollars for a few days (until the refund is processed) and I no longer have any carpet. The real kicker is that the installation guys said they cant reuse the padding. So instead of being decent, and above-board, knowing I have a young daughter and dont want her on concrete, they ripped the padding up to throw it out. This company has no morals/ethics. They only care about money and do so by selling sub-par, damaged goods. Do NOT engage in business with them! read more

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Do not go here. They are cheap for a reason. Horrible service. They gave me a price, then called me the night before and the price practically doubled. Then they said they could cut me a deal for 200 dollars more than the original price... by that time my wife and kids were super excited for a new carpet. So they conned us into a higher price. Then on installation day they said they would be here at 930, then 11, then 1, then 3, then 5, then maybe 6. So all my furniture was on my lawn all day cuz i thought they would be here at 930. It rained, my stuff is ruined. DO NOT GO HERE. THEY ARE CHEAP FOR A REASON. WORST CARPET PLACE EVER. read more

Staff is extremely rude! We were not greeted when we walked in! No PPE protocols in place! Staff member was coughing - not covering mouth and did not go and wash hands. When we asked for help we were asked if someone else was helping us .. but if that's the case we wouldn't have asked for help. The man volunteers to help us .. very rude .. never asked what we need the tile for. Just gave us the price and walked away! I can see why they have such poor reviews ! read more

Ordered carpet and paid for it last Sunday November 11 th and was told it would be in on Thursday November 15th. No call so I called and requested a update from Sherece Porter she said their computers were down and would get back to me within a hour, no call back. Called Friday Was told carpet did not make it the store Because of the storm the day before. In Reality they never had the carpet they sold me. After 5 phone calls on Saturday I was told I could have my carpet in about 10 days. Then I was told they found like replacement and was available, I asked for a few pictures so I could see the product before I traveled to the store no pictures were ever sent. Customer Service horrible just lie after lie. Tell you family and friends not to patronize this business they will Sorry in every way you could think of and then more lies. read more

Extremely happy with our in store experience, selection of carpet and speedy and precise installation of our new carpet! Goodbye old Berber 1986 carpet, hello refresh! read more

Airbase Carpet & Tile Mart - Brand new and installed perfectly! - Flooring Near Me - New Castle, Delaware

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UPDATE to my review. I just spoke with "Michael Guyer" at the store who cursed and screamed at me, and advised them that I wanted a refund or I was going to charge back my credit card at the bank and then they could take me to court if they wanted their money. He actually, and im not even joking, threatened to "have someone come rip out their carpet from my office and take it back if I did that". Its amazing that I had to explain to this person that doing that would not only be breaking and entering but would also be, theft, destruction of property, trespassing etc. I explained their avenue would be to take me to court and he reiterated his plan to "have someone come rip out their carpet from my office and take it back if I did that". Now apparently I need to forward this matter over to the local police to file a report. WOW!! IDIOTS. Scheduled and pre-paid an installation for today at 11am!!. By 2:30pm and they had still not arrived. Nobody calls me to advise that there is a delay of any kind. I contact the store to find out whats going on, and first the girls hang up on me several times for having the audacity to call and inquire at all. THEN a store Manager named "Steve" advises me that the installers MAY be here by 4:30pm, but he cant promise that. I ask to speak with the Manager "Dan" who I made the deal with, and of course he is not there. MId the fact that my staff and I have disassembled desks in the office waiting for the installers to arrive. Now of course we are stuck waiting for installers who may/may not arrive and if they do, we may be here until 10pm waiting for them to finish the job. read more

We worked with James B to find just the right LVT for our new house-our first choice couldn't be ordered in time for our install but he helped us find another flooring which turned out to be even better. He was knowledgeable and courteous. He really made the whole experience wonderful! read more

Great service and great product. Carpeting my house was extremely stress free, affordable and actually fun. Selection was very easy due to the forklifts and it being a warehouse store. I honestly wouldn't shop anywhere else read more

The worst place to go for carpet and tile is airbase carpet and tile. We walked in their doors on Friday night and felt like we were the meal for the night. The salesman latched onto is and would not let go. After picking a tile and carpet the lies started. They will install everything but what is part of the install and what isn't kept changing. We finally had enough and left. read more

They need to find a new subcontractor who installs for them they are horrible the broke stuff in my house and didn't put on of our beds back together correctly causing one side of my disabled mothers bed to collapse. read more

Dont go here if you expect to be safe during covid, salespeople could care less. They are rude and by the way prices no longer near the best. Save your life and money dont go to airbase! read more

I recently bought tile for my kitchen floor and was happy with the sales staff at airbase as they walked me through the various options, helped me obtain samples to take with me so I could see how they appeared in home lighting and were responsive to my many questions. The outstanding part of this experience was the installation process. Carlos and his team were polite, knowledgeable, and quickly had the floor installed. There was a problem with the appearance of some of the tiles and Carlos himself came to inspect it on a Saturday and replaced the tiles that day even though they had no responsibility for the problem. He was so nice and sincere and concerned that I was happy with the final product and went out of his way to make sure everything was resolved that day. read more

This is my 3rd area rug purchase from Airbase Carpet and Tile Mart. The area rugs were delivered quickly and packaged very well. And I received and great discount on each purchased. Whenever I called customer service, they quickly responded to my requests and were very professional. I am glad they updated their website to include viewing the rug in your room. I would highly recommend purchasing from this company. read more

I have been giving airbase carpet mart business for 25 years and I am absolutely appalled at how I was treated during most recent purchase. I had flooring put in a year ago that I was very happy with so I decided to add a couple of additional rooms with the same flooring so that my first floor would be completely finished. Only problem is that the flooring a year later was a completely different shade. Not a "dye lot" issue but grey vs. brown. To make matters worse, they finished one of the rooms with some extra flooring I had from the first order so that room looks like a patchwork quilt. Kevin Keane was initially sympathetic because the pictures I supplied were very evident of a difference in color but it became apparent that he was likely just trying to get me out of the store and did not follow up as promised. At one point he was downright condenscending and rude. Went to my salesperson who spoke with the GM Greg and I was told that all they would do for me is replace some of the boards so that it would appear to blend better and that I was lucky that they were willing to do this extra labor for me. No they would not fix the problem and no there would be no credit for this issue. I was actually told that the manufacturer of the flooring''s paperwork does indicate that there may be variances in color from one order to another. Awesome! Think that was shared with me when I purchased the second time. Nope. Thanks Susan H. That's the customer service a 25 year patron of airbase carpet mart is afforded. read more

Other than bad advice, that all padding is the same height: it isn't! The experience was good. Rachael Zuck was a good saleswoman. The general manager was very helpful, and installers did an excellent job. The men that came to fix the door height were excellent, but it did cost $100 o.o.p. to correct the problem resulting from the advice that all padding is the same height. Overall a very good experience. One major plus- 24 month interest-free finance is you have good credit, read more

Big selection, competitive pricing. In-store experience was good. However, they charged my credit card upon purchase and I did not get installation for almost 6 weeks. This was not because of my delay. Over 72 hours before they called me to schedule the measure. Then one week until they could come out and measure. Then one week later, I had not heard anything so I had to call twice to find out that they were now going to order the carpet. Another 2 weeks go by, and i have to call again to ask if it came in!! Then another week before they can install. Then they charged me to move my furniture, even though I told both the salesperson and the measurer that i did not need that. Meanwhile, they had full payment from me. read more

Ordered same square footage of carpet as before. This time I find out it will be a two day job mid way through the day. During the contract signing and subsequent phone calls, 2 day install was not mentioned. I call the store to ask why they didn't inform us and Kevin Keane the manager was rude and impatient saying that it depends on the thickness of the carpet (same thickness by the way) and gave no guarantee saying it depends on their subcontractors (basically saying once they sell the carpet it is out of their hands and up to the subcontractors what they want to do). So now we are at the mercy of subcontractors and the company has washed their hands of this logistical nightmare. Awfully rude manager and staff, do not recommend. read more

Prices are good. We went in 4:45 PM and they were closing at 5. We walked in, didn't see a salesperson, found what we wanted and brought the tag to the desk. They found me a salesperson and the they wrote it up. They wrapped it up in plastic and loaded it in our SUV. All is good. read more

Whatever you do don't buy carpet here. Bought the carpet. Went to vacuum it the next day. Carpet was SO loose that the vacuum sucked it up. Ripples in about an 8 foot area. Inspected it closer - the tack strips were pulling up! Called to complain - couldn't get someone out here for a week. Said he'll be here between 9 and 11. Said this guy never has complaints and that he's been with them for 30 years. Well that's weird because the installer wasn't 40 years old and told me he came from Miller's Carpet! Never called and never showed up!! Called them AGAIN- oh his van broke down and I guess we forgot to call you. Ok - set up 2nd appointment for repair. NEVER SHOWED a 2nd time. Called them again - oh he's in his way to you in Townsend. Well that's funny because I live in Elkton. Oh wow - another mistake. Made a THIRD appointment. Showed up this morning - UNPREPARED. Said he needed heat to fix the carpet or it will just keep happening. Well didn't you know that when you installed it? Can't fix it today! Completely unacceptable. My next call is to the Better Business Bureau. No one should buy carpet here. read more

We purchased luxury vinyl plank flooring from Airbase, using their installers to have it put in. The installers reeked of marijuana, left trash, nails, scrap flooring and quarter round, and opened but unused boxes of flooring (making them un-returnable) scattered everywhere after they left, and worst of all, never advised us that the floors needed leveling, and proceeded to install the flooring without leveling the subfloor, leaving us with floors that are uneven, bowing, and literally bouncing off the subfloor with every step. Every inch was done sloppy. It's been almost 8 MONTHS since install and we've been given the runaround ever since, promising a solution and telling us what we want to hear, but showing no accountability or urgency in making things right, even requesting MORE PAYMENT to correct what should have been done right in the first place. If you're considering using Airbase, DON'T, or you could experience the same headache, inconvenience, and incredible disrespect that we have experience. read more

Bought area rugs here recently. Found the selection was decent and we lucked out that there was a sale and also coupon for free padding. I picked up two extra rugs because of the great sale but was unsure if the size was right. Sales person said that I could return if needed. I found they were to small and suddenly my sales person had amnesia and refused to honor the sales price or free padding offer for the larger size. I was planning to get carpet installed in the bedrooms from Airbase, no way will I ever buy a thing from them again. The sales person was unprofessional and clearly just focused on his sale and not customer service. read more

Had carpet purchased from Air Base installed by them March of 2019. Carpet was installed in living room, dining area and 2 bedrooms. About a month ago I noticed that the carpeting was rippling in all rooms and getting worse quickly. Took my paperwork to Air Base and spoke with a manager. He informed me that installation was under warranty for only 2 years. So I missed their cut off by 6 months? What? He insisted that that is longer than most places - which is not true. He only offered to give me the number of one of their installers so someone could come out and stretch it - and charge me of course. Why in the world would I want one of their installers to do anything else to the carpet when one of them installed the carpet poorly. Have purchased from Air Base many times but will not be going back there again. Have already warned a number of my friends about this poor installation and customer service. read more

This place has been in existence for as long as I can remember. We went there for kitchen tile. Here comes the sales guy. I asked him AT LEAST 3 times to 'let me look'. He's like my shadow. We did purchase, the stuff was a good price, and it was in stock (these are both huge PROS, because Home Depot and Lowe's have terrible selections, and Avalon has beautiful tile, but they're 21 days out for 'quick ship' items). However, I was super annoyed by the high pressure style of the sales persons. Just an FYI, you have to be as aggressive as these guys are in order to get some peace in the store. read more

Check your materials against what you bought. They sent different material than what I had purchased. They admitted that they probably sold my order and gave it to someone else. Now I am waiting for the material and install with empty bedrooms and no place to sleep. read more