When installers say you're looking too closely when asking for a fix, it's time to examine…read moreeverything. My Family Carpet experience was good only with the sale and the carpet. Installation of over 230 yards in 4 rooms and 2 stair cases at a cost of over $11,000 was horrible where craftsmanship was needed -- seams, stairs and room transitions. In short, they butchered my front grand stair case with mis-aligned and improperly cut carpet and used staples that were left exposed. In other rooms, many seams were faulty, and all room transitions had ripples due to use of tack strips designed for concrete in front of and in addition to existing tack strips and bad cuts. The concrete tack strips aren't designed for wood floors and will pull if stretched too tight. They came back to a fix a few issues (hence the comment that I was looking too closely), but could not address the stairs or seam ripples that began to appear a bit later. After 1 month, I invited Mike - the owner - to come see his company's work. He agreed that not only were repairs needed, but the entire front grand stair case needed to be replaced. Thank goodness -- a good response as I had expected from Mike. After waiting 4 months and some prodding, they finally sent a guy who had over 35 years experience to remove the front stair carpet. His instructions were to return it to the shop so that they could use as a template for new carpet. Even this experienced professional agreed that it couldn't be used as a template because it was cut so bad. He said "all professionals know that old carpet cannot be used as a template - it requires careful measuring". In addition, I told Mike when scheduling this replacement, that I could not agree to having my front stair carpet removed from the house without having replacement carpet on site - especially before a holiday weekend. They never fixed the other issues either. At this point and fed up, I asked Mike to provide the carpet so that I could have it professionally and correctly installed. They agreed and within a couple days delivered 3 rolls of carpet -- unfortunately and -- par for their course -- 2 of the rolls were the wrong carpet and the third was just enough to do the steps but not enough to do both landings. Par for their course! Just so sloppy. We spent another $1,600 with a carpet repair company that specializes in fixing carpet installation issues - hence my knowledge of many issues that I had not realized with the original installation. Hence the results described below. When installing, their lead bragged about all the experience he had in carpet installations. However, here is what my carpet repair expert found: (Lesson learned -- years of experience does not mean they know what they're doing). 1. Used tack strips that were designed for concrete on my wood floors -- will not hold up to the stretching needed for heavy carpet such as mine. 2. Used double tack strips throughout all rooms and door ways -- not necessary and caused lumps and ripples in doorways. 3. Front stairs -- carpet runner was different sizes causing crooked and mis-aligned steps. 4. Staples rather than tack strips on the steps - making many of the staples clearly visible and not evenly holding the carpet. 5. Improper room transitions causing loose carpet and ripples because they never accounted for pile height differences between old and new carpets - leaving a tripping hazard. Transition wedges should have been used beneath the old carpet. 6. Seams where carpet was not properly glued down and beginning to fray. See the pictures below. If you buy from Family Carpet -- find your own installers or be prepared to spend 15% more for others to come back and fix their installation.

I have used this service 3 times now. Very reasonably priced. Friendly, courteous service and job…read morewas completed efficiently and thoroughly. Will definitely continue!

Billy is a great facilitator for the business and the installation for both hardwoods and carpet…read morewas friendly, seamless and professional. Great, local Delaware business.

We are so happy with our new carpet. Bill in Sales was helpful and knowledgeable and the…read moreinstallation was beautiful-the team was fast, efficient and did quality work.

The experience started with visiting the show room. The show room was not overwhelming, and it's a…read morefamily owned business Then the carpet installers were over the top. Professional, very experienced at removing , and installing carpet. The day ended with the one installer vacuumed the entire carpet and cleaned up all the old carpet and padding. Thanks again for a job well done. PRICELESS

Mr Alemar and his crew are top notch, he did my carpets before I sold my house and is the nicest…read morekind of person to do business with.His crew was prompt, on time and helped me with a problem with a hardwood floor another contractor installed. The toughest part is being patient and diligent in getting him to come out and measure, he does it old school with tape measure and graph paper and is really busy. Once you see him pull up and measure a couple of rooms, you will get a great feel for how he does business. His showroom is in a part of town that is a bit rough, so go with a friend during the day, but once you are inside, he has great selection and recommendations. His prices were good and his services were excellent.

Steve and Carl did an outstanding job installing carpet in our family room. They were thorough and…read morecleaned the area well. The price was very reasonable.

Steven C. Sandstrom at Christiana Carpet Company came to our rescue. He was able to remove and…read morereinstall stair carpeting when we had our stairs refinished. His work was spot on, his price was reasonable and we will call upon Steve again when the need arises. Thanks, Steve!

Very satisfied with my carpet installation. CG was my sales person and she was awsome from the very…read morefirst interaction which led to a smooth transaction start to end. Not to mention she got me a earlier appointment which worked out perfect for me. I would shop here again.

Terrible experience, ordered custom rug in May 2024, told 4-6 weeks. After 8 weeks started…read morecontacting salesperson who was incredibly rude with no answer other than wait. 3 months after that contacted by manager that in fact, rug was in but they had a problem with the border. No one ever mentioned any issue, offered an apology just left me hanging with a charge for a very expensive rug. Would never shop with them again, overpriced, no customer service, treated poorly by everyone in store like I was an inconvenience after spending hours picking out a rug. I purchased multiple flooring types from them previously and was happy but this time was horrendous. Will never return.

I truly love this store! The rugs, furniture, and accessories are gorgeous, stylish, and…read moreaffordable. My living room needed a serious update. I was not in a position to replace every piece of furniture. I spent months looking at every furniture store in our area and King of Prussia. I walked into Kurtz and fell in love with two blue leather chairs. After that purchase, Julia helped me select a beautiful rug. Those three purchases completely changed the look of our living room. It's still a work in progress. I probably stop by the store every 3 weeks or so, just to see what's new and get inspiration. They also have a nice selection of fabric, wallpaper samples, pillows, and mirrors.

We had an amazing experience at Kurtz this weekend! My partner and I stopped in just to browse and…read moreget ideas, and we ended up leaving with four absolutely beautiful rugs. It's really cool that you can borrow the rugs to see how they look in your space before purchasing (but we're of course going to be buying each one--we love them). Our salesperson instantly understood our taste and was incredibly helpful. Overall, I HIGHLY recommend doing your rug shopping here!

Old fashioned awesome customer service and quality- Timely,…read moreattentive, and responsible. High quality product- Had a deck installed in Atlantic City NJ, ocean front- Unique challenges due to oceanfront winds, etc. The company was top knotch all the way around- Highly recommended.

From the owner: Modular flooring company based in Wilmington Delaware. Concrete balconies pre-existing decks…read morefloors, pedestals systems, elevated flooring, outdoor flooring, garage flooring, basement flooring, patio flooring, deck flooring, event flooring, rental flooring, stadium flooring, tent flooring, composite flooring, exotic wood decking, porcelain outdoor flooring.