I have been a customer for over 15 years. However, I noticed over the last year that the service has gone way down hill. Well I found out today that Michael Miller sold the company a year ago to a corporation out of Dallas. Before they were responsive and cared about the customer. Now it is hard to get anyone on the line, and no one calls back if you leave a message. Very disappointing to see a once good company get run into the ground by bad corporate management. Honestly, I like to work with a company and stick with that company, but I won't stay if I am no longer valued as a customer. read more

they have been servicing my pool for over 5 years and honestly it is the best pool company we have found. Michael Ramirez is the BEST pool service person we have ever had. Always does an outstanding job and goes the extra mile. Highly recommend. read more

absolutely the very worst unprofessional, rude lying company I've ever dealt with never again if I could give it would be a zero ranking a word James new manager is extremely unprofessional rude on the phone won't return calls office help rude won't return calls!! read more

I would give 0 stars if possible- an older gentleman with miller pools showed up today, without any warning. Our scheduled day is Monday, which our pool was already serviced this week. The company is aware we have a dog that has constant access to the yard & they are normally good about closing the gate, even sending pictures of our girl every Monday. Today, our gate was left open for 15 minutes, with the older gentleman standing outside, we noticed our dog was gone, and when I walked outside to ask him if he saw her & how long the gate was left open, HE PUT HIS HAND UP AT ME. Instead of responding to the homeowner, he put his hand up at me and was extremely rude. Do not work with a company that has no respect for homeowners or their property/animals. read more

The best Poole service ever! I've tried several and nobody even close. They take great care of our pool!

Michael Miller knows pools better than anyone and he takes care of his customers. This is a local guy doing things right.

AVOID THESE PEOPLE I contacted Miller Pools about a full pool renovation. They never showed up for the scheduled appointment. I spoke to Mr. Miller and he told me to call his office and reschedule. I called his office and scheduled a 2nd appointment, which they also missed. There are too many pool companies in Houston to waste time dealing with this unorganized and unprofessional company. His office crew sound like a bunch of frat boys planning a toga party. read more

They came by and adjusted the pool pump, when they were only supposed to clean the filter. The guy put the filter in backwards causing my pool pump to run dry and overheat. Their solution was to have me pay for a technician to come out, and instead of trouble shooting the pump, replace the $600 pump. They blamed me for adjusting the pump, which I never even touched. I hired another pool company to come out and trouble shoot it, which was a simple, cheap fix. Also they want to charge you a $150 for a pool school to teach you how to operate your pool valves, which the technician at the other company taught me to do in 5 minutes. There are better and cheaper companies. Do not let them scam you as new pool owner. read more

Only redeeming thing is that they show up. Extremely variable on quality of clean depending on who they have on your route. Last string for me was someone telling me they cleaned my pool with my spa looking like swamp thing had just took a bath. At least owner refunded deposit. It's sad because owner in committed to his business but maybe it's gotten too big to handle. read more

Miller Pools - Cleaned pool? Cleaner never had courtesy to tell me to refill water level. Last straw. - Pool Cleaners Near Me - Pasadena, Texas

I was referred to Miller's Pool by my home warranty company after I had a bad experience from another company. They were absolutely fantastic. I had a pool heater replaced. They were very fast and did a great job. Johnny answered all my questions and is very knowledgeable. The owner Michael was very great to work with. I look forward to working with them again. We are getting a quote for some remodeling and pool resurfacing. read more

Miller has been servicing my pools for about 20 years in 2 different houses. They have always done a remarkable job fixing items and walking me through the process. Until we had to replace a Pentair Quad DE filter. I have always taken care of my pool needs until they replaced the quad filter with the exact same model but a new one. We have been trying to get them to fix it or replace the new Quad De filter about 4 months after they installed the exact same filter with a new one. The pressure will not stay down which effect the skimmers and the spa spill way. Typically you don't need to clean your filter but 2 times a year. With the new one we are cleaning it about every 1 to 2 months. The filter is so clogged up it makes the skimmer and spillway stop working. Yes they have had people over to look at it. First suggestion was put 1/2 the amount of De you would normally use. Did that didn't work. They sent another repair man over and he unclogged the filter and replaced the pressure gauge for the 3rd time. This has been at are expensive. The problem never stopped. Again they sent and person out and Johnny was supposed to be there but wasn't. This time they again unclogged the filter and left the DE out of it to see if this would help. When they tried this fix the service agent broke the plastic gasket around the handle when he was cleaning filter. He said no problem he would stop by and replace it. After the trail with no De they were supposed to replace all the 4 quad filters. It never happened. I still have 2 of the original filters from the new filter I bought 1 new filter and used one from my old pump. They have still not replaced them. Now I have a new weekly service guy who I informed about all the issues with the new filter. Now he just calls in when I'm not here to have the filter cleaned because the pressure is to high. Each time I'm charged for it. They are cleaning the filter about every 1 to 2 months. While I was gone husband had enough with the filter and called the service manager. The service manager said since we went with a different pump which you add sand to the pressure runs higher. He also explained that they had replaced every item in the pump that we showed have replaced the filter with the pentair Quad De filter. We did replace it with the Quad filter. When I got back home I cleaned the filter to see if I was missing something. The quad filters are marked and they were still there. Apparently, someone was supposed to come out again but never did. I totally believe they are waiting for the warranty to run out to make us by yet another one!!! I used to recommend them to everyone but not now. They fix other problem that arise but don't want to be bothered with the De filter. This has been going on for over 3 years with absolutely nothing done. read more

Bad customer service and the biggest issue is they don't repair the problem. They have come out 4 times for the same issue and never fixed the problem. In the meantime broke another part and just left it for me to take care of. They will definitely charge you for every service even if it's to come back to fix something that they didn't correct the first, second or third time around. read more

Recently switched to miller pools from another pool service that was very unreliable (showed up on random days; some weeks not at all until our pool turned green). We had miller come out and drain the pool, acid wash the plaster, refill, and replace filter and other parts on the equipment. That was all done very well and the pool is back in great shape. However, since we began having them service our pool weekly, I was told "I will be here early morning on Wednesday's each week to clean the pool". Not once has their schedule matched what I was told and we have complained several times now. I have two larger dogs, and I really don't appreciate having someone enter my backyard unannounced and unexpectedly at random times every week. He has come on Thursday evenings, Friday morning today; and any other time BUT the time scheduled. This week we were set to have a chlorinator installed and they even called to say they would come on Wednesday between 10am and 1 pm. I locked up my dogs all day and they NEVER came. They also didn't call to give any reason for not coming. Then all day Thursday passes and they still don't come. He finally came this morning, totally unexpected and he says the water level is too low to clean, despite it being up to the pool skimmers. They also have a policy to charge $45 if they come out and cannot clean for this reason. I don't believe we were charged today but it really irritates me that they can come any time they please. The VERY least they could do is text or call on the day they are actually coming, but last time they did "confirm" our service they didn't come. This is becoming very frustrating as it is almost the same reason we changed our service in the first place. Absolutely livid with them today!!! I was leaning toward 1 star but they did well with the acid wash and upgrading our system. So far their pool cleaning service is incredibly frustrating and unreliable. Shopping for new service providers, since we have asked several times for more consistency or notification of when they are going to come each week to no avail. Our requests have completely fallen on deaf ears. read more

Another horrible company with terrible customer service and professionalism. I seem to attract these businesses.

My pool might have been clean but every time Lee showed up I felt like I was walking on egg shells. He seemed so angry, my children would say hi to him and he would ignore them and constantly slam gates and was talking to himself in an aggressive manner. We would try to discuss issues with our pool and heater and there was never a resolution. Our spa had a constant algae build up that was completely ignored. We had a specific "cleaning" day but Lee would show up on random days without a warning startle my family. Completely unapproachable and unprofessional, when we cancelled our service after a year, not even as much as a thank you for your business. I would never recommend to my worst enemy. read more

They have serviced my pool several times over the years. Always professional, prompt, and courteous with reasonable prices.

We used this pool service for a couple of years. Truthfully they do not deserve even ONE star but that is the lowest rating allowed. Not only did we have tremendous issues with their customer service and communication but my pool was in a shambles under their care. We noticed a horrible algae problem while under their care. This ultimately resulted in stains that could not be removed and as a result we had to Re plaster our pool. When we took the water for testing WHILE UNDER THEIR CARE there was absolutely NO chlorine in the water. We realized the service people were placing a single chlorine tablet into our skimmer basket which is WRONG. The chlorinator was empty As they had not been refilling it. It took us the entire summer after terminating their service to get the pool back to normal. When I called to address this with the owner he never returned any calls. read more

I have been using Miller Pools for almost three years for weekly maintenance service. Prior to that I was doing my own maintenance. I always felt no one will take better care of your pool than you. Miller was highly recommended to me and now I know why. They do a great job at a reasonable price. They have great customer service and are always professional. Every member of their staff is very friendly, knowledgeable, and extremely helpful. Anytime I call, they are quick to respond to my questions and requests. I really like the fact Michael Miller is always in the loop and he personally makes sure your needs are met. I have never had a problem that was not taken care of in a reasonable amount of time. On the recent holiday weekend, I contacted them for an issue and Johnny sent Dylan out within two hours and fixed our problem so we could enjoy our pool and spa over the holiday. This was exceptional service since we are in this pandemic and have to stay home. It makes it mandatory to have our pool and spa in working condition. Miller Pools never fails to keep their commitment to maintaining our pool even during these trying times. I truly appreciate Michael Miller for running a top notch service company. And I truly appreciate the professionalism and the great customer service from each and every employee. I am completely satisfied with Miller Pools and highly recommend them to anyone reading this! (They do take care of my pool like I would.) read more

We were referred to Miller pools through our home warranty. Our routine pool service had been from another provider, so I was hesitant. Thank goodness for them! They were fantastic and proactive in fixing our issue. They've continued to be helpful with any advice needed. Thankful every time I hit the power on button for the new heater!! read more

I first moved here @ 2 years ago and had a local pool guy maintain the pool. Then I had that person perform pool maintenance upgrade and repairs to my filter and turbo cleaning system. What a disaster had to shut it down after I almost lost my water pump in the middle of the night due that persons inability to pay attention to details. Then we decided to upgrade the pool surface and tiles and I decided to bid this out . We received seven bids, one thing I wanted was someone close to our home and not on the other side the earth. When it was all said and done Miller Pool was at first glance highest bidder, however when you look at what their bid it placed Miller in the middle of the pack for price. But what set them apart was I'm spending several thousands of dollars and their bid was inclusive of start up chemical included for start and 3 months of pool maintenance post startup. We had a problem on the tile grout and Mr Miller was a class professional in its resolution and made amends to compensate us for the problems. I recently ended my pool service with them per the contract and woold recommend all to please reach out do yourself a favor and seek out Miller pools. Class organization, quality personnel and will be with you throughout the process and after. Great job to Mike Miller and his staff. I'm glad to provide this review and the old saying still stands you get what you pay for and we got class and a professional project completed in a timely manner Rich B 7/18/2013 read more

Stay away from this company! Customer service is terrible - actually assumed we were lying when we called to say we had algae in the pool. The workers are sullen and very unhelpful! Too many pool companies in town to put up with such terrible service! read more

Used Miller pools for several minor repairs over the years. I maintain my own pool and equipment when I can. Miller tech just left and I am very satisfied with his repairs and suggestions. He also answered several questions I had in regards to plaster and tile/coping repairs. Very honest folks. Highly recommend for repairs or maintenance. read more

Shane at Miller Pools is hands down one of the most honest, thoughtful and customer service oriented people I've ever dealt with. Everyone at Miller pools is responsive and knowledgeable. They are upfront and honest, which I can't underscore how important this is (especially because I know very little about pools). Anytime I've encountered an issue with my pool, I immediately call Shane, explain what the issues are and he immediately works to rectify the situation. If you are looking seriously at hiring a pool company, look no further than Miller Pools. Rest assured when I say I have hired and fired several pool companies in Houston because of unethical business practices. You will not encounter that with Miller Pools - they have built their business on honesty, integrity and responsiveness. They are focused on the customer and are determined to make things right and leave you happy and satisfied. read more