I had a great experience at Shell Garage. My car started smoking in the downtown area, and Vu…read morehelped check things out and figure out the problem. He was able to get it repaired, which was a huge relief. The shop itself is very clean, much nicer than a typical garage. They follow through on what they say, and I appreciated that. I'd come back if I ever needed help again.

Prices are a $0.25-0.40 a gallon higher than a few other gas stations in San Francisco however this…read morestation is convenient to I-280 plus it's clean with newer pumps. Having had my credit card phished three or four times at old machines (both at convenience stores and gas stations), I appreciate up-to-date technology gives a layer of security. Honestly, I could've saved a couple of bucks going to another, less expensive gas station a week from now to top off my tank but this station earned my trust and business. Recommend.

Best customer service, hands down! I scheduled a service…read moreappointment for my Ram truck and arrived Thursday morning, where I was promptly greeted by Service Advisor David, who set a friendly and professional tone right from the start. David explained the technician would take a look at my concern and get back to me shortly with a diagnosis and plan for repair if needed. Three hours later, I received a call from David with a clear update on what they found and the next steps for repair. When I initially arrived, he asked if I had an extended warranty so he could start a claim. By the time he followed up, he had already taken care of everything and was just waiting for approval, which I really appreciated. About an hour later, David called back to let me know the warranty work had been approved. He also informed me that the required part had been ordered and was expected to arrive Friday or possibly Monday. I let him know they could keep the truck over the weekend, with the hope it would be ready sometime the following week. To my surprise, I received a call from David at 3:30 p.m. the very next day (Friday) letting me know the repair was already completed and my vehicle was ready for pickup at my convenience. Talk about fast and efficient service! When I arrived to pick up my truck, I was greeted by Kevin, who seamlessly handled the checkout process and personally brought my vehicle up for me. After dealing with less-than-great service at other local dealerships, I decided to give Putnam Chrysler Dodge a try--and I'm beyond impressed! The attention to detail and genuine care from the team exceeded my expectations. I'll absolutely be bringing my vehicle back for any future service, whether it's covered under warranty or not. Huge thanks to David, Kevin, and the entire Putnam Chrysler Jeep Dodge team for delivering such a wonderful experience!

* First diagnostic was in December of 2025. It was a wrong diagnostic (faulty head gasket). Initial…read morewarranty coverage denied after a faulty head gasket repair diagnosis. After the wrong repair, the vehicle was showing the same issue (overheating) so, I had to bring it back the very next day. It's been there ever since. * On the second time, Putnam Dodge diagnosed my 2018 Ram 1500 with engine block damage; warranty coverage had been denied after a wrong faulty head gasket repair & diagnosis. * You requested a full refund of $4,000 paid for the unsuccessful head gasket repair and to pick up the truck as-is. * Following a second warranty inspection in June, the claim was denied again but, now for a different reason, due to "failure due to continued operation." * Technician is currently awaiting final direction from his manager, Peter, regarding your refund request; he expects an update soon. It's July 21 of 2026. No repair, no coverage, no refund and I can't even have my car back after multiple request to release it. I've been paying insurance, registration and I had to pay $4k in cash for a wrong diagnostic and for a service that didn't even work.

I highly recommend Kenny at the BMW of Burlingame Service Center. He has helped me with my BMW on…read moremultiple occasions, and every experience has been outstanding. Kenny is knowledgeable, professional, and genuinely cares about his customers. He always keeps me informed with timely updates on the repair progress, responds to my questions promptly, and takes the time to explain everything clearly. Most importantly, I truly appreciate that he consistently goes above and beyond to ensure my car receives the highest quality service. It's not easy to find a service advisor who is both responsive and trustworthy, and Kenny has earned my confidence through every visit. His dedication to excellent customer service has made what could have been stressful repair experiences much smoother and more reassuring. Thank you, Kenny, for your exceptional support and commitment!

If you're looking for a reliable service center for your BMW, I highly recommend Peter Pan BMW…read more I've been bringing my car here since 2011, and every experience has been consistently top-notch. Yes, it's a dealership, so costs can be higher--but owning a BMW is never inexpensive to begin with. What you're paying for here is quality: OEM parts, certified BMW technicians, and work done right the first time. In my experience, that has absolutely extended the life of my car. I drive a 2010 BMW, 6-speed manual, which is an absolute joy to drive. This type of car, sadly, is something BMW no longer produces, and I intend to keep it as long as possible. This car therefore has more intrinsic value than just the economic cost of owning it. I've trusted Peter Pan almost exclusively for service since 2011, and I genuinely believe that is why this car is still in such great condition today. Recently, after passing 130,000 miles, I ran into a major issue: the car began popping out of first gear into neutral. It quickly became uncomfortable and no longer enjoyable to drive. I had a tough decision to make: move on from the car or invest a significant amount of money into replacing the transmission. I chose the latter, a factory-certified, rebuilt BMW transmission with a 2-year warranty, which is the closest option to the original. A big part of that decision was the confidence I have in the quality of work at Peter Pan. Another major reason I keep coming back is my service advisor, Oliver. I've worked with him for over a decade, and he's been exceptional. His knowledge and honesty are invaluable. Oliver is just as quick to tell me when something doesn't need to be done as he is to recommend necessary work. That level of transparency is rare. After each visit, they provide detailed inspection and recommendation reports, which I find incredibly valuable. They give me visibility into potential future costs so I can plan ahead--no one likes being hit with a large, unexpected bill. Oliver also takes the time to clearly explain both the work that was just completed and any upcoming service needs, so I always understand exactly what I'm being billed for. I've never felt pressured into unnecessary work In fact, when I was weighing whether to replace the transmission or move on from the car, Oliver walked me through the pros, cons, and long-term implications of both options. That kind of thoughtful, honest guidance is why I trust this service center completely. If you value expertise, transparency, and high-quality workmanship, Peter Pan BMW is an excellent choice

Actually have been here a couple times over the past couple years to get my car smogged per…read moreCalifornia rulez. Both times, the staff here have been happy and helpful ... not to mention fast (provided there are no crowds!)! I baby the heck out of my car, so I passed with flying colors both visits. I only say this because I babied the heck out of my previous car and I'd *still* get dinged (though not here ... I was in San Jose with my other car). This latest visit, I didn't even have to drive up onto the rollers! The diagnostic test didn't take more than 15 minutes for my sport SUV, and my data was sent straight to Sacramento which saved time for sure. Now anytime I need to get my car smogged, I'm doing it here!

Went there today to get a Smog check. The garage was closed. I went inside the gas station and…read moreasked the lady what time will the smog check garage open. She said it's permanently closed. There's no sign stating that. At least put a sign up so customers know that it's permanently closed!

Local neighborhood auto repair shop. This is definitely a "working" shop and not a "showroom" one…read more The mechanics seem very experienced and efficient. I came here for a smog check ($75) on a Tuesday afternoon and it was busy, but they were able to get me in and out within an hour (no appointment). They were also really nice and offered to back my car out of the shop for me since it's on a busy street (Mission). :)

Everything the staff is professional, honest. A…read moreknowledgeable about foreign animal domestic cars.

I bought a car from there last week, salesman is nice and friendly. They offer many good deals.I…read morereally in love with that place. If I can I will rate this place 6 stars.

It was the first time using the Customer Service/ Service center for my annual maintenance on my…read moreTiguan. Gabe, was my point person and he was fabulous. His Customer Sevice was exceptional and he started off with a smile and a warm greeting. He walked me through the services as well as expectations, which does not happen to often. I talked to Gabe about what I needed and it was so refreshing to explain my needs. There was No, back-and-forth, or him trying to sell me on Services. He heard my needs, he validated me and then executed my vision. Now, my car is running smoothly and I have a list of things I can update for my long term happiness. At a future date. The service took a couple of hours and I was able to stay on site in the waiting room. They provided a sitting area for customer who can't wait for the customer shuttle. They some options for snacks (through a vending machine). They also have a wide variety of options. In the for of: traditional coffee, lattes, hot chocolate and espresso's. That's offered from their digital coffee machine. A great pick-me-up, if you are like me and want to get things done early in the morning. The only downside to servicing any vehicle at the dealership is the exorbitantly higher cost for the labor/ Service. Now, the positive are: they will always use factory parts. Also, having your info in their system allows them to send you regular updates that are needed about your vehicle. Finally, when to do regular services so it's not forgotten. Ultimately, I enjoyed my experience here. Have made it relatively easy and simple. I will go back for certain services, not all. But when I do, I will be working with Gabe.

Extremely disappointing experience with the service department…read more I brought my vehicle in due to multiple mechanical and safety concerns. Before the car was even inspected, I was told that one of the primary issues was "normal." Dismissing a customer's concerns prior to diagnosis -- especially when they relate to drivability and safety -- is unacceptable. The most concerning part of this experience was dealing with Cathy, the service manager. She was rude, dismissive, and unhelpful throughout the interaction. Rather than listening and taking the concerns seriously, I felt talked down to and brushed aside. There was no effort to provide reassurance, no professionalism, and no sense of accountability. When you bring a vehicle in for service -- particularly with concerns affecting safety and performance -- you expect respect and proper evaluation. That did not happen here. Based on this experience, I would not purchase a vehicle from this dealership again, nor would I recommend their service department. Very disappointing for a brand that markets itself as premium.

My windshield wipers snapped mid drive put me in jeopardy I came here to fix it, but I got treated…read morelike I'm a homeless person from the street by a lady name Cathyrine Cervantes the attitude she had and the fact that she's so arrogant to a customer that paid a lot of money to drive a Mercedes is disgusting I wouldn't recommend coming here and I really hope this lady won't work here anymore

Highly recommend! I tell everyone it's worth the drive to SF…read moreToyota to work with Alan, Ryan Dong, and the rest of the team. They truly work as a team which makes the before, during, and after the purchase of the Camry a breeze. I purchased a new Camry XSE last month and still appreciate the excellent service SF Toyota provided my husband and me. I usually drawback to purchasing a new car because of the time it takes and the hidden costs. But this team at SF Toyota made such a positive experience, I'm telling everyone. Ryan Dong gave clear directions (since I hadn't been to the showroom in SF), got communication via text and phone call, and even had all the paperwork queued up so that part was easy for me. Even the financial team individual was clear going over every form with me and explaining the process. I'm thankful for Ryan Dong for taking the time to help me set-up a lot of the technology side of the Camry (it's a lot of tech). And best part and may sound silly, but even put the big red bow on the car after I finished with financial team. And, even after a few days, Ryan checked in to see how the car was handling for me and if I had anymore questions about the app. I really appreciate the welcoming and caring community that SF Toyota has created for their employees and their clients! Thanks again.

I had an excellent experience purchasing my RAV4 XLE Premium from City Toyota, thanks to Kevin…read moreDuong and Ryan Dong. Ask for Kevin or Ryan. The RAV4 XLE Premium is in high demand, and inventory is limited. We specifically wanted a white one with leather-style seating and a power driver's seat. Many dealerships did not have the vehicle, and the few that did had loaded it with expensive add-ons that we did not want and above MSRP. I originally placed a preorder with another Toyota dealership in Oakland in May 2026 and was told the vehicle would arrive in approximately three months. When I followed up three months later, I learned that the dealership had never actually placed my order. Needless to say, I was extremely disappointed. I am still currently waiting on sale list there. :( I was referred to contacted Kevin Duong from City Toytota, and he immediately stepped in to help--even though he was about to leave for vacation. He was able to locate the perfect car, exactly what we wanted, and at the best price!!! Yes, I did my research. Then Ryan helped facilitate the sale and made sure the entire purchase went smoothly from beginning to end since Kevin had schedule to go on vacation. Have fun! I have purchased many cars over the years, and this was easily the second-smoothest car-buying experience I have ever had. The worst one was the lexus dealer ship in Oakland. Where we sat for close 3 - 4 hours in the financial office, where the guy keepp trying to sale me, monthly payment, addons, warranity, and other needless things. The person was so pushy, and even lied to me. The only easier purchase was my Tesla, where everything was completed online and the car was delivered to my house--but that is Tesla and a completely different sales model. For a traditional dealership, City Toyota exceeded my expectations. The entire process, including financing, took less than an hour. Ryan even helped my wife connect her phone to Bluetooth and showed her how to use the vehicle's features. There was no sales pressure, no unwanted add-ons, and no surprises--just straightforward, transparent pricing and fast, professional service. Kevin and Ryan respected our time and made a potentially stressful purchase easy and enjoyable. I highly recommend City Toyota, Kevin Duong, and Ryan Dong to anyone looking for an honest, efficient, and stress-free car-buying experience. Thank you both!