Since everything is online, I hardly o inside the bank…read more This week, I decided to walk in for a transition, and honestly, I enjoyed it. It was Friday, and this branch was a little crowded, but everyone was working efficiently with their customers. I only waited for like 4 mins and went to the counter. Jay was very kind and friendly. He welcomed me politely, and since it was a hot day, he asked if I needed water. Now who does that these days? He took care of my payments quickly and kept smiling during the said thank you! Honestly, we often miss human contact with each other and avoid each other as much as we can. I left very happy, and this branch is surely lucky to have an employee like Jay. Thank you for all your help, Jay.

This particular Chase Bank location is not very convenient. The ATM is positioned awkwardly on the…read morefar side of the building, which means you have to park, then walk a considerable distance, and even climb stairs to reach it. The layout feels inconvenient, especially if you're in a hurry or have mobility issues.

No nonsense FANTASTIC customer service bank. Fast. Easy. Extremely helpful. Courteous and…read moreconscientious. They will go out of their way for you- as they have for me!- multiple times. Sharmilla, Kyra and Karen are the best. - medical/essential worker

I'm writing this review on behalf of someone else who goes to this bank. coming to CB&T is a…read morerefreshing change from the cold big name banks that make me feel like I'm in a mental institution waiting rooms, something about 3 inches of plexiglass and a hole to speak through and a slot for paper makes me want to wear my jacket backwards with the arms tied behind me. The staff here are super nice and always address their customers by name. Parking usually isn't to bad, even on the weekends.

They were really discriminating me Because Im Chinese definitely do not recommend the only good…read moreemployee there is vivian

Vivian, the banker is very responsive, if you leave a phone number, when you email her. She is also…read morerelatively prompt with appointments, depending on whether she has someone in her cubicle before you. I personally think the branch needs more staff to make our city attractive.

This is my favorite credit union and location! My mom introduced me to this bank nearly 10 years…read moreago, and I can't thank her enough. I secured a low interest rate on my auto loan and loved how easy it was to set up automatic payments straight from my account. The atmosphere here is warm and welcoming, and the staff truly treat you like family. They've celebrated my milestones with me, from paying off my auto loan to opening a CD account for my son. One of the best features is how my debit card helps me save without even thinking about it--every time I swipe, it rounds up my purchases and adds the difference to my round up savings account. The app makes banking a breeze too! I can transfer money, pay bills, and deposit checks all from my phone. Plus, the card controls allow me to easily enable or disable my debit card whenever I need to. I always leave happier after chatting with Maria, Mike, and Fitchie--they're such a joy to see when I walk in!

I had an exceptional experience working with Fitchie Reyes at Provident Credit Union, and I can't…read morerecommend her highly enough. I recently purchased a very rare and highly specialized vehicle--something that doesn't fit neatly into standard lending or valuation models. From the start, Fitchie understood that this wasn't a typical car purchase. She took the time to truly understand the uniqueness of the vehicle, worked through the complexities around valuation, and made a strong internal case to ensure the deal could move forward. What really stood out was her willingness to work outside the usual processes where needed, while still being thorough, professional, and incredibly responsive. She proactively championed my situation, secured the right exceptions, and made what could have been a difficult, frustrating process feel smooth and straightforward. I chose to finance through my credit union intentionally--I wanted to own this vehicle as a long-term investment, not lease it, and I didn't want to pay excessive interest. Provident delivered on all fronts with a phenomenal interest rate, and Fitchie made it possible for me to finally acquire a car I had been searching for over two years. If you have a unique or non-standard financing need and want someone who will actually advocate for you, Fitchie Reyes is outstanding. This is what great member service looks like.

This Wells Fargo location deserves some serious recognition! I stopped by shortly after they opened…read morethis morning because I needed assistance sending a wire that exceeded the online transfer limit. As soon as I walked in, although it's a bit empty, the team member managing the lobby immediately found someone who could help upon request. I really appreciated how quickly and smoothly everything was handled. Julia Lopez was phenomenal from start to finish. She explained every step of the wire process clearly, handled everything professionally, and was incredibly patient throughout the appointment. What impressed me most was that she went above and beyond the immediate request. She took the time to understand my current banking needs, anticipated a concern I had about account fees, and proactively helped me restructure my accounts in a way that made much more sense for my situation. I walked in expecting help with a wire and left with both the wire completed and a much better account setup. Julia was knowledgeable, thoughtful, efficient, and genuinely focused on helping me--not just completing a transaction. Excellent service all around. I highly recommend this branch, and especially Julia!

I wasn't a fan of this branch before and almost closed my Wells Fargo account after 30 years, but…read moreafter the new Branch Mgr/VP FOONG TEOH took over this branch, the experience has completely changed. FOONG is exceptional at customer service, and by that I mean he isn't the fake sales-y type. Instead, if you have problems or unique situations he knows how to address and solve them. He went the extra mile to help me deal with an international banking issue, and never exerted the 'I'm a VP and above that' vibe. He was willing to get his hands dirty and solve my problem, and I appreciate his expertise.

I have 3 real estate loans with HSBC, which requires my loans are paid thru an HSBC checking…read moreaccount. Because of the size of my loans and monies deposited in my checking account, I am considered a 'Premier Client', which, as it turns out, means NOTHING! ALL of my dealings with HSBC are fraught with anxiety and fear as there is NO personalized or premier treatment of my and my accounts. The only time I hear from them is when they are trying to sell me something. Whenever problems arise, even ones created by them, it is a complete nightmare to resolve. Based on my experience, it seems you would have to be a very high net worth client (above $20 million) n order to get any sort of decent and professional treatment. I do not trust that they will take care of me, nor that they have my best interest at the forefront of their mission. Hence, why I get so anxious and stressed when an issue arises. Based on my experience with them, I would never recommend HSBC to anyone.

Horrible customer service! The lady at the first box started asking me personal questions in the…read moremiddle of the bank at loud with no respect of my privacy at all. She never invited me to sit and I was holding my toddler in my arms. So I asked her to sit, she asked 2-3 more questions and I decided that was time for me to leave. If this is the way you treat potentially new customers, I don't want to imagine once you have me as one. I came with the intention of opening two accounts and transferring the money from another bank, but with this horrible experience I'm taking my money somewhere else. You lady, learn some respect and basic customer service manners! You don't even deserve the one star I have you. You deserve 0

Decent, friendly, and easy going... They've always greeted…read moreme upon my entrance. I think the reason is because they aren't always overwhelmed with customers like other banks. I love showing up once a month and have one of the tellers actually remember my name.

Been to this place, i think last month. Service was great, people was helpful and account opened…read morewith no issues.

I came to this bank because it was near where I ran errands. Waited in line and the 3 counter was…read moreopen but stalled for a long time. This teller name Isabella decided to put in a work order for the door right before my turn. There is no customer service at this location. That's why they are getting these one or no star ratings. People are incompetent here. Maybe they need to close this location too since their employees doesn't care much about their customers.

Excellent special service and attention by Vanessa. Courteous and caring. Did not rush her elderly…read morecustomers.