Bad experience after quite long time here coming for what i need. Although, this Sunday i come for the gas, the cashier Luis was absolute rude and not just that i saw him operating the register, he asked me if i hunk on him something that i noteven think on using when i arrived. At the moment that i try to hand over the money he is trying to delay me just with the intention to bother me. Anyways, i didnt mind at all but i feel that is something personal that the person is making it on porpoise(childish). Well since i call him bruh before. His attitude is being quite negative in my previous interactions just for calling him hi or whats up. For me if you gonna have a headache with this kind of person ill save my time and money somewhere else cuz its possible that you can save yourself a for sure headache. read more

I placed a DoorDash order using my CSR benefits since this location is listed. I showed up to pick up my order since it was ready for pick up. The employee stated they didn't do and never did DoorDash?!? I showed him the order, address etc and he stated nope! They then had the audacity to charge me for the order when I drove there and picked up nothing. I will dispute the charge with Chase and report this location so it won't happen to others. This is for the convenience store, didn't try the gas. What a waste of time and energy read more

Had a tire leak air and needed to fill it. Most gas stations don't have working air pumps anymore in SF. This station had working air and water. The bathroom is pristine. The eastern European gentleman working at the register is the most professional, I felt like I was at a 4 seasons. What a hidden gem! read more

Ok, I visited the station at night, and had a better experience. The price of gas was reasonable for a station on El Camino Real. I went in the convenience store to get some lottery tickets and snacks, the basic needs of members of the essential services. We work until the job gets done! The store was clean, bright, and well stocked. I didn't check the toilet. The clerk was cool, and apologized for not counting out my change. Outside, no squeegees available. Maybe someone stole them for their squeegee collection. Oh well, let's get on the road, I have a bridge to cross. read more

Valero - Millbrae - Gas Stations Near Me - Millbrae, California

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The useless lady that works in the morning ... tried to get some air after gas and she said the button is broken need to put in money... well let's get it fixed then.. sounds pretty illegal to me. The bald old guy is useless too. What a horrible shop. Don't come here for anything !!! Wouldn't touch this place if gas' was free. read more

A scammer gas station!!! I gas up for a little bit coz didn't have cash and when i start my car the gas mileage didn't even go up even for another 5 miles. I thought my car gas mileage monitor is broken. So I gas up again but this time at chevron and my gas mileage went up and realized my gas mileage monitor not broken just the Valero is a scam. What a waste of money and time!!! read more

Caught their meter continuing to tick even after I finished pumping. I started filming way after I finished pumping as soon as I noticed what was happening. Proceeded to inform the attendant what happened, the lady was rude and dismissive. I'm trying to figure out how much time may have persisted and she just dismisses it. I bring up to her that the pump may be charging while pumping as well, she says none of us are technical so don't worry about it. I tell her this is not fair to your customers, that you should spend a little more time helping them figure out how much was overcharged. She responds with a dismissive additude again saying that it's not your problem and don't tell me what to do. She gives me a ballpark number and refunds me 1.50. I'm okay with that but if this happens to someone else who's been pumping for a while, good luck trying to get this lady to cooperate or hear you out. Who knows how often this happens, this is definitely not a good look on this establishment. This lady of course is of no help, nor does she care. Beware when pumping here. Side note the younger male attendant working in there is much more helpful and patient. read more

The customer service in this place is horrible. I went to put on gas, and the lady that tended to me was vulgar. She was screaming at me because I wanted to put gas. I seriously have no idea how this person became a manager or owner or whatever she is because her lack of professionalism is evident. If I could give 0 stars I would. I'd advise for her to go back to school and get some education, maybe then she'll have some class and know how to treat others. read more

This is the worst gas station in Millbrae. I would rate it ZERO STARS but the app won't let me. I was just here at 930am and the lady cashier/attendant was so rude and gave me a lecture on having a smaller bill to pay next time. She could have said it in a decent way but no! I felt insulted and talked down to. She had no customer service skills at all. She needs more training on human interaction at the workplace. She took my $100 bill anyway and almost ruined my good morning. Ill never go back here. I will patronize the Chevron across the street even if its more expensive by a few cents from now on. The Chevron Cashiers are friendly and professionals, worth the few extra cents. read more

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Half the pumps are broken. The cash slot on mine didn't work, so I got to go inside and wait behind three people buying lottery tickets. Which wasn't fast. Annoying. read more

Debit option is not available. The cashier is constantly talking on the phone and not helping customers. Credit cards are not going though. The only viable option is cash. Complete bullshit. read more

BEWARE - THEY ARE STUPID THERE! Go to the CHEVRON station directly across the street from Valero, use your Safeway Rewards discount and the price per gallon will be much CHEAPER than this Valero. I went to this Valero station today hoping to get gas. Pump #2 had a sign that said "PAY INSIDE. SORRY FOR THE INCONVENIENCE". It didn't work when I inserted my credit card. So I went inside to pay first. The man clerk asks "how much" - well I don't know since I haven't pumped yet. I tell him $25 and he says OK. Meanwhile a lady (his wife? the owner?) appears from a back room and asks what's going on, I explain. She follows me to the pump - it still won't give me gas, and (the topper) she says "You pay inside." -Well that's what I already tried to do. It was like a Saturday Night Live spoof skit, only it was reality. -Then she says to move my car to another pump since pump #2 doesn't work. (Well, shouldn't they put a sign on it to not use it - just like they did for one of the other pumps - instead of having would-be customers waste their time?) I gave up and went to Chevron across the street where I happily discovered the price was 10 cents per gallon cheaper than at Valero, after using my Safeway discount. Don't patronize a business that gives bad service and is not well-maintained. It may be a clue to their their gas quality. read more

WORST GAS STATION EVER!! APPARENTLY IF YOU DON'T LOOK OLD ENOUGH EVEN IF YOU SHOW THE CASHIER YOUR ID, THEY'LL START ACCUSING YOU OF NOT BEING THE AGE YOU SAY YOU ARE BECAUSE THEY CAN'T DO MATH... I went in to buy some lotto tickets and when this middle aged lady asked for my ID. I kindly showed her my ID and she gave it a quick look like she didn't believe me. I have the new ID's the Real ID's. She looked at my ID again and started saying how her daughter was 17 because she's born in 2002. Like no offense, but do I care if her daughter is 17 or 18? No!! I just wanted my lotto tickets. She also said I wasn't 18. WTF!! I told her that I was born 2001 in August and she started doing the math on a calculator. I told her again that I'm 18, and she said we will see when I scan your ID. Like woah there lady, are you accusing me of lying about my age ? There was another lady waiting in line and I didn't know her at all, I asked her to look at my ID to determine how "old I was". The lady said I was 18, then the cashier started to act hostile and say if I knew the lady behind me. I told her exactly what I told the lady behind me. I told the lady behind me that "she wasn't letting me buy a lotto ticket because apparently "I'm lying about my ID and I'm not 18". Because the cashier didn't believe me, I showed her my passport card as well. Legally, you can't lie about your passport card. But she didn't look at it, she kept saying I wasn't 18. So I just left the gas station because I felt like I was being accused of lying about my age. To the company Valero, you better hire people who can do simple math and hire someone who will not accuse someone who's cooperated by showing more than just their ID for lotto tickets. read more

Nice, clean, organized and bright inside and out, it's a wonderfully convenient location. The staff has been very pleasant and helpful every time I've been in. read more

This Valero gas station is great. The place is always clean, cashiers are always helpful & polite. Thank you for always having a smile on your faces. read more

This is the worst gas station the pump #1 is out of order but the pump meter still running to charge consumer. I would rate it Zero Stars. I was picking up relative in SFO on 12/22/2021 at 12:40 AM. My car was running low in gas tank and gas meter showed 32 miles gas available in my gas tank. I was afraid of not enough gas to drive all the way home in the midnight. I went to this gas station to pump 1 gallon gas for enough gas to drive home. I used pump #1 and started pumping. I saw it pumped1.28 gallon and stopped the pump and fuel sale $6.25. It was charged on my credit card at 12:20 AM. I drove my car and left this gas station after 1 traffic light my car gas meter still show only 32 miles available gas can drive. Because I had to go to the SFO airport and I had no time to go back to the cashier. I barely made it to home and pumped gas near my home. It was an awful gas station I have ever been visited. read more

0 stars !This is my first time writing the WORST EXPERIENCE. I can't believe this problem at this Valero at 491 El Camino Real ,Millbrae CA 94030. BEWARE of the manager Kim . I am a regular customer at Valero Gas Stations . This morning I went to get gas at this location ; paid cash for my purchase, pumped my gas and went back in to get my change. The cashier handed me the change without a receipt . She was polite I was polite . Then I had asked her for the receipt and she was having a problem with her register taking longer than anticipated . Then I asked her did I do something wrong she replied no . Then she went to another register to try and retrieve my receipt. She printed a receipt placed it face down on the counter, I asked her if it was my receipt she replied no . She called for her manager Kim to assist her . Kim came to the register already looking angry . The cashier showed the receipt to Kim . Then Kim looked at me and I said to Kim that I need a receipt . Kim became more frustrated when she saw that the cashier processed my transaction as a debt/credit and not cash. Kim (manager) started to reprimand the cashier while I was still standing there waiting for my receipt. I asked Kim can I have my receipt please and I pointed to the receipt on the counter and Kim said no that's not your receipt . Then I said can I get my receipt then so I can go . I didn't want to stand there while Kim was reprimanding her employee . Then Kim told me that I was rude and that I was not helping . And I told her that I didn't make the mistake I just want my receipt I want to go. And Kim became angrier she kept telling me I was rude ; I told Kim you guys made the mistake I just want my receipt I want to go now. Kim walked away from the register and from helping me . Then I walked to the side of the register and said excuse me I need my receipt and then she yelled at me and said YOUR RUDE ! YOUR RUDE ! GET OUT ! GET OUT ! also gesturing with her hand to say get out. I asked the cashier can I have my receipt please . She said there's nothing I can do . So i walked out and walked back in to get the name of the cashier and she would not give me her name . The cashier started filming me with her phone as if I was a criminal . This is the worst experience in my life that I've ever had in Valero . I will never go back to this location again because I WAS A PAYING CUSTOMER that was given the worst service . I WAS BEING BLAMED FOR THEIR MISTAKES . WHEN THE CASHIER WAS FILMING ME THROUGH THE WINDOW SHE MADE ME FEEL LIKE A CRIMINAL . If I had to do this morning over again I would never have come here . read more

My husband just went in and noticed the price on Red Bull had increased. JOKINGLY he said, "the price went up? Boooooo" because he goes in there often and had always had good rapport with the guy who works there. The woman working got a nasty attitude with him and said "we don't control the price ya know". He said, "well, you're also out of orange Vitamin Water." She replied with "Yeah well we don't control that either" so he resounded with "I come here all the time but if that's your attitude then maybe I'll just stop coming here" so she runs into the back, calls him an a$$hole, and slams the door! Then when I called to get the corporate number to complain, the guy hung up on me. Talk about rude! read more

Gas station is a waste of time. The pumps are either out of service or you have to go inside to pay. They lost my business this morning when I went inside to pay cash and the cashier said, "it's going to be a few minutes, I'm counting change - sorry." It's an inconvenience for commuters who are just trying to get gas before work. Luckily there's chevron right next door with better pumps, better gas, and better service. read more

Be prepared to be carded by the lady who works there ALL THE TIME, even if she knows you. I've been going there for as long as I can remember and she claims to not remember me and cards me each time. At first I was flattered to be carded but after a while, it just gets annoying. She's beyond rude and has absolutely no customer service skills unless you speak Spanish, in which case, she will help you look for whatever you need and make everyone else wait. The evening male worker is a cool dude, makes transactions smooth and quick. read more

I don't know why all of the pumps have problems. The keypads don't work, the card reader doesn't work etc. None of the employees seem to know the term "customer service" either. I've been using this gas station, but this will be the last time. Always a waste of time or bad experience. read more

I dropped by 5 times for gasoline in the mornings, all 5 times the lady ( I'm sure she is the same lady all other reviewers were writing about ) was looking at her cell phone and not willing to help & work. After I asked for help a couple times, she finally replied " yes " with an bad attitude like being annoyed & disturbed. What is the point of having her there at the shop? Its also hard to find a business with strictly 1 star yelp reviews in 4 years. I'm sure there are a lot of customers who got pissed off & gave their 2 cents and were not willing to waste time and share the bad experience. Right about she deserves ZERO STAR but that is not an option. read more

i have been using this station for 8 years and always found great customer service here, very friendly and nice staffs, very helpful. and all items inside the snack store is very fresh and reasonable price. i am enjoying coming here twice a week, with such great business in the area, i have to admitted that they deserved 5 stars review. plus, this place is super clean and safe. read more

The other reviews have led to a complete shakeup of this business if our experience is any testament. The business now operates smoothly with the exception of a gas pump or two being out of service. Kimberly and David were working there today and totally got us out of a bad situation and did so out of the goodness of their hearts. These folks literally did backflips to make our nightmare become a memory! We are very grateful, and hope that other reviewers will give it another try now that the negligent cashier has apparently left... read more